Manager Project, Admin, Document Control, Procurement, Customer Suppor

CHARLENE HALL

**** ********* **., ********, ** **202 Mobile 805-***-**** E-mail *.****.******@*****.*** A dedicated and successful manager with 20+ years experience in human resources, administration, mentorship, and office management. Thrives in challenging, fast-paced and deadline-oriented environments and possesses a natural ability to build genuine relationships. A motivated and creative leader who has strong communication and organizational skills, coupled with a proven track record in directing, planning and implementing cost-effective strategies that enhance business scenarios. Consistently produces quality work with integrity, a smile, and goals aimed at simplifying, innovating daily operations, and process improvement. (Types 65 wpm) CORE COMPETENCIES

Administration/Office Management Business Development/Sales Document Management Human Resources/Recruiting Project Management Process Reengineering Relationship Management Procurement Negotiation

PROFESSIONAL EXPERIENCE

UNIVERSITY OF MISSOURI

Executive Assistant – Columbia, Missouri April 2015 – Present Relieves the Director of the Division of Applied Social Sciences (DASS) of operational and administrative duties. Position is responsible for daily office management, multi-layered travel arrangements, complex calendar of appointments, meetings, and coordination of social engagements and University functions. Serves as a liaison and manager between the international office, sponsoring faculty and international visiting scholars/applicants from invitation, visa processing through arrival to campus. Close coordination with the business manager on grant funding, budgets, and expenditures for various local and international agricultural programs throughout the Mid- West, Africa, South America, and Indonesia. Perform as building coordinator and building key administrator.

Safeguards the confidentiality of DASS faculty and staff personnel records and manage the processing of all promotion and tenure submissions and awards through final decision and formal notification.

Mandatory reporter and supervise administrative colleagues, manage schedules to ensure adequate coverage, and ensure building compliance with all University policies and procedures. GBS GROUP HOLDING

Human Resources Lead/Recruiter – Dubai, UAE & Columbia, Missouri August 2008 – March 2015 Manage departmental obligations with remote offices throughout the Middle East and Asia, including Afghanistan. Quarterly travel to all project locations ensuring company and camp policies were enforced and to address any morale or staff issues. Directly responsible for all recruitment and that adequate staff levels were maintained. Remained flexible to constant ever-changing requirements and base policies. Managed insurance policies and all claims processing. Performed annual audits on insurance, contracts, and salaries. Confidentially managed and maintained employee personnel records. Managed several company-owned accommodations for local/visiting staff.

Efficiently budgeted manpower contracts, insurance premiums, and staffing for more than $25M annual sales.

Implemented and trained management software for employee records, leaves, and absences. THEODOR WILLE INTERTRADE, GMBH

Senior Area Manager – Kuwait City, Kuwait July 2004 – May 2007 Established and cultivated mutually-beneficial, trusting, and profitable relationships with four branches of the U.S. Armed Forces throughout Kuwait and Iraq, focusing specifically the Marines and Navy SEABEES. Maintained confidential records, performed follow-ups with suppliers and customers, ensured on-time deliveries, and prepared weekly status updates and daily situation reports to senior management. Responsible for maintaining data bases, presentations, and spreadsheets. Collaborated with Client regarding procurement for supplies and/or services; project coordination, negotiation, and ensured project milestones were achieved on schedule and within budget.

Lead the team in achieving a record-year, exceeding $300 Million and Class III Armor-upgrade.

Implemented a streamlined process of communication and vendor collaborations that allowed the company to deliver and invoice a pre-existing backlog of more than $65 Million in undelivered orders. Charlene Hall (Continued), page 2

KELLOGG BROWN & ROOT SERVICES March 1996 – June 2004 Document Control Manager (November 2003 – June 2004) – Julia’a Kuwait Managed and directed the start-up a new project Document Control office that administered more than $200M in project procurement files. Interviewed and hired staff and conducted training on auditing contract files, file tracking and archiving. Maintained all project procurement files, databases from requisition to file close-out. Lead department meetings and final approving authority for departmental charts, graphs, and spreadsheets for project management. Point-of-contact for internal/external audits, as well as, procurement reporting and situation reports.

Key-member of a major Government audit on all company procurements over $100K. Successfully coordinated that effort, safely moving files through Iraq and Kuwait for a high-profile government audit.

Streamlined departmental efficiency by creating database that tracked an excess of $2.2B in procurements. Document Control Manager (December 2000 – November 2003) – Ferizaj, Kosovo/Skopje, Macedonia Managed two administrative offices located at U.S. Military installations in Eastern Europe. Coordinated all project archiving and file tracking for both locations, as well as, provide archive training to administrative personnel of two small Forward Operating Bases in Kosovo. Responsible for project-wide procurement reporting and tracking. Hired, led, and trained document control staff on the procurement system and archiving policies and procedures.

Conducted training courses for all departments on preparing project records for archiving.

Established and implemented project correspondence filing system, Theater-wide document control register and procedures, as well as, document storage and archiving procedures. Subcontracts Administrator/SAP Key-User (April 1999 - December 2000) – Washington D.C.

(Dual-function) Administered and awarded subcontracts, purchase orders, and consultant agreements from requisition, bid, award and closeout. Negotiations, file documentation, subcontractor evaluations, and held a $100K signature authority. Successfully implemented SAP throughout the business unit as a trained key user and system tester. Provided training to all personnel within the business unit, as well as, post-training support.

Administered and awarded service and construction contracts valued at more than $20 million.

Maintained “budget owner” access that permitted me to approve unlimited dollar amounts of requisition, purchase order, and service order approval.

Document Management Supervisor (August 1998 - March 1999) – Kumanovo, Macedonia Managed confidential filing systems, archived project files, and prepared dictated correspondence. Lead quarterly internal audits on procurement files to ensure compliance with government requirements.

Created and implemented project correspondence filing system, project-wide document control register and procedures, as well as, document storage and archiving procedures.

Prepared contracts, purchase orders, and change orders in support of the U.S. Military effort. Senior Administrative Specialist (March 1996 - August 1998) – Houston, Texas Coordinated and prioritized five Senior Manager’s stringent schedules. Hosted guests, arranged travel, planned meetings/events, and prepared transcribed letters and filtered e-mail correspondence for review. Performed extensive pre-contract award research, prepared final presentations, inclusive of spreadsheets, charts, and graphs.

Regularly provided accounting and audit assistance to management and government auditors.

Provided expense report training to all business unit management and staff throughout two complexes. PREVIOUS PROFESSIONAL EXPERIENCE

Executive Secretary, Santa Maria Electric, Inc., Santa Maria, CA February 1994 – February 1996 Typist/Data Entry Facilitator, Santa Maria Times, Santa Maria, CA July 1993 – February 1994 Assistant Manager, Concourse Bowling Center Café, Santa Maria, CA July 1991 – July 1993 EDUCATION

University of Maryland University College, Camp Bondsteel, Kosovo 2001-2003 (24 Credit hours) Allan Hancock College, Santa Maria, CA 1993-1994 (20 Credit hours) Ernest Righetti High School, Santa Maria, CA 1989-1993 (Graduated with academic honors)

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