Customer Service Representative

Catrice Carr Email: *************@*****.***

**** ****** **. ************ **. 404-***-****

Summary

Demonstrates oral and written communication skills. Excellent interpersonal and team building skills. Solid Mortgage/Home Equity history, ten years of Customer Service, Data Entry, Insurance Claims, Strong organizational and multiple task management with great attention to detail.

Education

Central Piedmont Community College, Charlotte, North Carolina

Software Skills

Basic Computer Knowledge, Microsoft Word, Excel, Windows, SAP, Quickbooks

HD Supply Facilities Maintenance Customer Service Representative

June 2013- June 2015 Provide customer service by responding to inquiries

Regarding products selection, service and issues

Responds to customer orders and quotations

Perform necessary follow-up to ensure customer service

expectations are met

Use computerized system for tracking, information

gathering, and or troubleshooting

Placing orders into a SAP system

Cahaba GBA

August 2011-

July 2012

Medicare Customer Service Representative

. Answer incoming calls from Medical Providers

. Verify Eligibility,

Verifying if the patient has traditional Medicare, or a HMO

Giving the status on appeals that have been received

Advising of Claim Status, if the claim had been paid, and if

not what was needed

. Discuss billing, overpayments, fee schedules, and payments of claims

Assisting with general provider enrollment questions and, MSP claims.

Better Business Bureau

New York and Georgia

July 2007 – July 2010

Dispute Resolution Counselor

Resolve conflicts between business and consumer

Mediate resolution process until completion

Restore fair marketplace transactions

Answer incoming correspondence via email

We Care Transportation

Buffalo, New York

May 2006- May 2007

Customer Service Representative

Call Center/Handle all Incoming/Outgoing calls

Scheduled medical appointments/cancellations

Explain/Maintain third party insurance billing

Customer Service Champion

Allied Waste Management

Kenmore, New York

Oct 2004 – April 2006

Customer Service Representative

Call Center/Maintain high profile commercial accounts/ Collection calls

Mediate between Sales and Service department

Responsible for all escalated call take-over

M &T Mortgage Corp

Buffalo, New York

Sept 1998- June 2000

Senior Mortgage Representative

Extensive research into account follow-ups

Provide accurate daily balances and escrows

Access and maintain existing mortgage accounts

Report monthly spreadsheet to CFO

References

Available upon request

Contact this candidate