Software Microsoft Office
Resume:
David Ybarra
San Antonio, TX. 78259
Home: 210-***-****
Email: ********@***.***
Summary
Technically experienced as a custom service provider for software and hardware equipment. Areas of expertise include software installation, computer support, trouble shooting and problem resolution. Keeping inventory and writing procedures for software & hardware ordering.
Employment History
SeaWorld, San Antonio, Tx. Sept. 2012 – Dec. 2014
Working in the IT Dept.
Working with Windows XP & Windows 7.
Currently working on deploying Windows 7 to 500 + computers.
Troubleshooting issues with pc’s, printers, scanners, video displays, time clocks, turnstiles, Kiosk machines.
Calling vendors to replace computer parts.
Writing procedures on how to build different computer platforms.
Providing Help Desk support with calls.
Use BMC Remedy ticking software.
Use Active Directory, Remote computer, EPO, VPN.
Build and test all laptops before deployment to users.
TKC Global, Randolph A.F.B., San Antonio, Tx. (2010 – 2011)
Testing Scorm compliant courseware for ADLS LMS as a contractor.
Loaded software to Test server for testing.
Checked video, audio, graphics, spelling, navigation and contents of course packages.
Once approved, moved software to Production server.
ADP, San Antonio, TX. (1988 – 2009)
PC Software Technical Support Representative: Provided Visit and Second level support to a base of up to 15,000 clients. Fully supported proprietary payroll software, running on several versions of Windows O/S.
Made frequent on-site visits to clients either by appointment or in emergency situations for upgrades, troubleshooting or concerns.
Supported remote sites for both server and workstation software issues.
Performed upgrades through five different software versions of payroll. Assisted clients on file formatting and aided them in troubleshooting errors made when importing data to company software.
Troubleshoot communication issues via IP using SSL or Modem.
Managed loading Digital Certificates for online products such as iReports, iPay Statements, Pc Payroll for Windows, GL Interface and Support Center.
Maintained software inventory, wrote procedures for deployment and processing of software request. Trained Traffic dept on how to fill orders for delivery.
Kept software inventory for all versions of payroll, including manuals using Excel.
Kept hardware inventory for all computers, laptops and printers using Excel.
Created spreadsheet using Excel to manage images on all computers and laptops.
Troubleshoot client software issues via remote software.
Test newer versions of Payroll software and report any problems to second level support.
Network Administrator for 6 years.
Knowledge of different software and licensing.
Applied upgrades/patches and installed workstations with various operating systems and applications.
System administrator for a number of servers with different operating systems such as Novell v4 & v5, O/S 2, Windows NT, XP, 2000.
Replaced hard drives, added memory chips and installed cabling for new pc’s.
Managed user accounts, permissions and assigned access to various servers.
Document system issues and reported to second level tech support as needed.
Managed system backups and restore protocol.
Achieved a level of professional/technical knowledge and/or skill in position-related areas.
David Ybarra Page 2
Education
Currently studying for the CompTIA A+ Certification
Completed a course in Wireless Networking on Oct. 30, 2009 at San Antonio College
New Horizons Computer Learning Center, San Antonio, TX.
Microsoft Certified Professional
San Antonio College
Associate Degree in Micro-Computers
Associate Degree in Computer Operations
Computer Knowledge
Microsoft Office – Word, Excel, OutLook MVS
Windows O/S – 95, 98, XP & Vista JCL
Windows Server – NT, 2000 & 2003 DOS
Novell O/S v4.0 & v5.0 CICS
Net Secure Access
Oracle Citrix
Sqlbase v7 Internet Explorer v7.0
GotoAssist Same Time
TCP/IP Reportsmith
Community Service
Co-Lead Associate Activity Committee – 8 years +
Community Service:
Initiated a Pen Pal Program – 4 years
Christmas Under the Bridge – 2 years
Fest of Sharing – 2 years
Komen Race for the Cure – 10 years
American Heart Walk – 5 years
Big Brothers and Sisters Program – 1 year
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