Maintenance Support

IAN ROJO

Certifications: VMware VCP *, MCP, A+

PROFESSIONAL EXPERIENCE:

iPipeline Inc Fort Lauderdale, FL

Oct 2011- Present

Senior Systems Engineer

• Primary responsibility includes designing migration and upgrade of 3 datacenters.

• Extensive coordination with internal and external customers to implement PCI compliance for production datacenters

• Windows 2008 Clustering configuration, support and troubleshooting

• Design, configure and migrate VMware Esx 3.x to 5.x

•Microsoft Hyper-V support

• Microsoft SCOM 2007 implementation and support

• Experience with ESXTOP to troubleshoot performance issues

• Implemented two factor authentication for VPN users (RSA, Phone Factor)

• Configured and maintained enterprise level Fiber Channel SAN’s (EMC AX4-5, Compellent Storage Centers, Hitachi AMS 2500)

•VMware vMA implementation and support

• VMware VSphere SRM 5.x implementation and support (10 host, 500+ virtual machines)

• Part of the disaster recovery plan and implementation team

• Fiber Channel switch experience (Brocade, McData, Cisco)

• Experience with Cisco and Brocade load balancers

• Dell AppAssure implementation and support

• MS SQL 2008 configuration and support

• Installed and configured Orion, system health monitoring software and setup SMS and SMTP alert for crucial system monitoring

• Active directory support, GPO changes and implementation US INSTALLATIONS GROUP, Boca Raton, FL

Sept 2008 – Oct 2011

Systems Administrator

• Administer Windows 2003 and 2008 Servers; Maintain and support 350 workstations and 55 servers

• Perform VMware implementation and provide support, installed several ESX and ESXi host (including test environment), configured HBA device mappings connections; Configured Windows 2008 server,

• Implemented VMotion on production environment and Physical to Virtual conversion; Maintain and configure all TCP/IP Services

• Install and configure MS Exchange 2007, migrated email solution from a POP3 environment to Exchange 2007 in addition to providing technical support; Maintained/Administered Microsoft Active Directory users, groups, access rights, computer objects, and group policy; provide PBX support

• Provide Active Directory setup and maintenance such as User ID creation and maintenance, perform domain controller upgraded from 2003 server to 2008 server.

• Virtualized disaster recovery site using VMware ESXi 3.x and 4.x and successful disaster recovery site migration; Configure and maintain replication using Replistore as part of backup and disaster recovery implementation

• Perform Starwinds iSCSI virtual SAN support, EMC fiber channel SAN support and SAN Implementation (iSCSI, Fiber) includes creating Disks on the SAN, configuring and connect to Windows server and ESXs host and performing expansion and upgrades when necessary

• Provide DHCP configuration and support, create and administer external and internal DNS records and group policy implementation and management

• Build, install, and maintain DELL Windows 2003 and 2008 servers with RAID 5 Network software administration to include backups and Client/Server applications

• Installed and configured Symantec Backup exec, Configured Dell 124t tape loader, configured backup strategy and provide CA and Symantec Enterprise Antivirus implementation and support

• Provide IP telephony support and WSUS implementation; support and maintenance of configured IP Monitor (Solarwinds) to perform real time system health checks, i.e. services running on the mission critical server, disk space, system generated errors, up and down monitors, etc

• Managed several projects from initiation to completion to include the documented all steps of the process and preparing executive and technical write ups

INTERCREDIT BANK, Miami, FL

Apr 2005 – Sept 2008

Network Administrator/Security Administrator

• Performed email administration (200 user mail infrastructure using Microsoft Exchange 2003); design and implement Exchange and Active Directory Disaster recovery procedures for all Windows infrastructure changes as well (WINS, DHCP, DNS); maintained 170 Workstations and 42 Servers and performed VMware support (ESX 3.x )

• Wrote and Implemented security policies system wide, audited and edited existing security policies on various system (firewall, AD domain controllers, vlans) and worked with auditors

• Troubleshoot in-depth SMTP related issues and email security threats and handled all email virus outbreaks or spam incidents

• Performed Blackberry Enterprise Server administration and support for 50 users; document, test and implement all infrastructure change requests/projects; configured security policy on all Windows 2000 servers using Group Policy and re-created production infrastructure

(Active Directory, DNS, DHCP, WINS, Exchange) in a lab environment using VMware ESXi 3.5

• Performed WSUS configuration and setup, installed, configured and maintained WSUS server, maintenance include testing MS updates and patches for compatibility on production environment while performing Exchange 2000 maintenance and Outlook configuration and support

• Provided antivirus solution implementation and support by installing Symantec Enterprise, deployed using remote installation and maintenance and utilized Double Take software for disaster recovery planning and implementation; Installed and maintained Network Norton anti-virus software across enterprise servers

• VMware support includes the installation of VMware ESX host and troubleshoot issues with VMs guest and host

• Worked closely with project manager in most implementations and system upgrades to include TCP/IP, DNS, DHCP troubleshooting and setup

• Managed and maintained checkpoint firewalls including RSA SecureID implementation; Support VPN users Installed and maintained terminal servers, setup and maintain VPN access for remote users, provided

•Active Directory maintenance and help desk tech support for 135+ local and remote users, provided PBX maintenance and support and CBS Desktop support and implementation

• Performed PC configuration and setup XP/2000 and provide RAID Configuration and Support in addition to SQL 2000/2005 maintenance and support

METROGUIDE.COM, Hollywood FL

Jul 2002 – Apr 2005

Systems Administrator/Help Desk

• Help desk-tech support, for 25 + users including remote users; Responsible for 45 workstations and 65 servers to provide local PBX administration, maintenance and support in addition to Dell server support

• Troubleshoot and support TCP/IP, DNS, DHCP and provide Exchange 2000 setup and maintenance

• Setup and maintained VPN access for remote users and performed Active Directory setup and maintenance

• Support Cisco CSS (Content Service Switches), maintained antivirus software and

• Perform SQL 2000 support and maintenance and MS SQL install and maintenance

• Installed and maintained terminal servers and configured and supported web servers DADE COUNTY FEDERAL CREDIT UNION, Miami, FL

Jan 2000 – Jun 2002

Help Desk Analyst II

• Provide help desk-tech support, for 150+ users and maintained 200 Workstations and 25 Servers

• Performed the upgrading of operating systems from NT/95/98 to Windows 2000 and setup and maintaining VPN access for remote users

• Support and maintain antivirus software (Symantec) and PBX maintenance and support (Meridian) (Siemens); Veritas backup exe

• Configure and reformatted computers and installed patch panel, making cat5 cable and troubleshooting cable problems

• Ensured TCP/IP protocols experience, DNS, DHCP and troubleshoot network components, (annex boxes, workstation, servers, laser printers, etc.)

• Supported and maintained antivirus software.

EDUCATION: The Academy, Fort Lauderdale, FL

1999 - 2000

Broward Community College, Fort Lauderdale, FL

1997-1999

The Academy, Fort Lauderdale, FL

TECHNICAL

SKILLS: Microsoft Servers, VMware, Active Directories, SQL, TCP/IP, DNS, DHCP, A+, Network+, Security+ Windows Active Directory, Exchange Clustering, Implementing and Maintaining SQL 2005, VMware Installation and configuration

LANGUAGES: Bilingual, fluent in English and Spanish

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