Document Control

Kenneth Hicks

***** ******** ***. #** • Bellflower, CA 90706 • 216-***-****

*****.*******@*****.***

OBJECTIVE

To obtain an entry level position that fully utilizes my excellent verbal and written communication skills and challenges my intellect.

Hardworking and resourceful.

Excellent organizational skills, detail oriented.

Dedicated to effective communication in effort to share and maintain accurate data.

EDUCATIONAL EXPERIENCE

Kent State University – 1999 – 2004

Charles F. Brush High school – 1995 - 1999

COMPUTER EXPERIENCE

Proficient in Microsoft Word, Microsoft Excel and PowerPoint.

EMPLOYMENT EXPERIENCE

Optum Rx, Costa Mesa, California

Customer Service Rep, August 2014 – January 2015

Facilitating in the ordering of the home delivery pharmaceuticals.

Working in conjunction with the United States Postal Service to insure the logistics of delivering medications in a timely fashion.

Coordinating with Doctors and Pharmacists to assure prescriptions are in sync with patient needs.

Dyncorp International, Khandahar, Afghanistan

Document Control Senior – Archive Team, January 2012 – September 2013

Handling the sorting, scanning, and archiving of sensitive construction documents from all throughout Southern Afghanistan.

Providing education and training to team members and other departments on the archive process.

Tracking all boxes that have been archived at FOBs as well as the boxes archived at KAF through to their final destination, Iron Mountain.

Scheduling and coordinating the shipment of boxes through DAMCO.

Assuming the responsibilities of the Supervisor when he is out of the office, including, but not limited to: dealing with employee questions and concerns, correspondence with sites to facilitate the archive process, and presenting weekly reports to the Department Manager for presentation to leadership.

Dyncorp International, Khandahar, Afghanistan

Document Control Specialist, March 2010 – December2011

Uploading Contractual Documents for construction and Proj Data into PCM V.12, PCM V. 13, Sharepoint and Dyn-insight.

Organizing and updating the CDS Report to track the status of all contractual documents in Southern Afghanistan.

Organizing and updating the CDRL tracker to assure CDRL’s are turned into the USG in a timely manner.

Responding to emails that come to the AFGDC Mailbox and disseminating emails to the proper sources as required.

Shutting down the AFGDC Mailbox at the end of the night assuring that all needed information has been saved.

Franklin & Seidelmann Radiology, Cleveland, Ohio

Customer Service Rep - 3rd shift, September 2007-March 2010

Serving as a liaison between hospitals and our personal team of radiologist.

Delegation and assignment of work to radiologists for to review.

Use of analytical skills and problem solving to address issues of immediate attention on the night shift.

The Home Depot, Wilmington, Delaware

Customer Service Rep, Feburary 2007-August 2007

Perform cleaning and cosmetic duties to assure that store is clean and visually appealing to the consumer.

Assisting in the execution of home improvement projects.

Meeting sales goals.

Organizing promotional events.

Conflict resolution.

AIG Auto Insurance, Wilmington, Delaware

Customer Service Rep, Feburary 2006-January 2007

Responding to inbound calls.

Taking care of billing matters.

Educating customers on their auto insurance policies.

Mailing, faxing, and emailing correspondence.

Serving as a liaison between finance companies courts, police officers, courts and other insurance companies.

US Army Recruiting, Wilmington, Delaware

Customer Service Rep, May 2005-Feburary 2006

Telemarketing, outbound and inbound calls.

Scheduling appointments between potential recruits and Army recruiters.

educating high school students and other candidates about the US Army's opportunities.

PERSONAL

I am a published author who has released 4 books.

References available upon request

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