Customer Service Manager

Karisa Merritt

Case Manager - Access Medical Supply

Jamaica, NY 11433

************@*****.*** - 347-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Case Manager

Access Medical Supply - January 2015 to Present

Responsible for connecting patients and their families to resources that will assist and support them with their needs.

Duties

• Assisting patients who have the potential to self-harm or danger to others.

• Meeting with patients in their home during a 24 hour period.

• Determining a course of action and establishing a plan in order to execute

• Follow proper procedures in order to ensure that patients are receiving their proper care. Manager

Jewish Marketing Solutions - May 2014 to January 2015 Responsible for providing excellent customer service and ensuring that team members are adhering to policies and procedures

Duties

• Call back customers who have had issues with services.

• Ability to work effectively as a member of a productive team.

• High level of proficiency with Microsoft office applications, particularly with excel and word.

• Involved in the training, mentoring and performance of other staff members. CEO

Blessings From Above - Teaneck, NJ - February 2009 to January 2015 Blessings From Above

CEO of healthcare company that provided home care for teens and adults with behavioral issues. Duties

• Delivering individual and group therapy as described in treatment plan.

• Assisting suicidal HIV patients to daily activities.

• Providing training and interviewing skills for individuals seeking employment.

• Maintaining a fast and active pace of work in the course of a normal day. EDUCATION

BA in Criminal Justice

Berkeley College

May 2014

ADDITIONAL INFORMATION

Areas Of Expertise

Care facilitation

Management

Excellent Public Speaking Skills

Contact this candidate