Customer Service Representative

Hadassah David

**** ******** ****** #** *******, GA 30307 **********@*****.*** 678-***-****

Objective Seeking a part time position utilizing all of my skills and experience. Education

Brown College of Court Reporting, Atlanta GA

2014-Present

Certified Verbatim Court Reporter

Experience

Applus Technologies, Atlanta, GA

Overt Auditor

2012-2015

• Conducted onsite audits ensuring emission stations conformed to mandated regulations.

• Researched audit history, notated failures and suspicious activity before starting audit.

• Independently scheduled daily route planning by focusing on emission station priority.

• Followed process for the creation and delivery of audit related material.

• Utilized technology sources; navigation, iPhone, & Microsoft Surface to conduct audits. Applus Technologies, Atlanta, GA

Customer Service Representative

2012-2013

• Professionally responded to customer inquiries relating to the emission program.

• Conducted interviews with customers to determine vehicle waiver eligibility.

• Issued vehicle waiver, extensions, and exemptions for special cases.

• Processed email correspondence and inbound calls to initiate waiver requests.

• Determined if receipts for vehicle expenditures qualified for the repair waiver. International Security Management Group, Atlanta, GA Post Supervisor

2010-2012

• Performed daily post inspections ensuring the client’s needs were being met.

• Patrolled the building; securing elevators, escalators, garage and loading docs.

• Ensured that all doors to merchandise gates were properly locked.

• Developed an hourly activity log of all overnight activity.

• Utilized a CCTV monitoring system to watch for abnormal activity. Amerigroup Community Care Atlanta, GA

Case Specialist

2005-2008

• Processed small balance and durable medical equipment requests for prior approval.

• Initiated pre-authorization requests for services; reviewed ICD-9 and CPT codes.

• Forwarded request over to case management to determine medical necessity.

• Assisted members with locating specialist providers for out of network providers.

• Negotiated single case agreements with out of network providers and facilities.

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