Manager Customer Service

George R. Stewart, Sr.

**** ***** **** **., ***********, WV Home: 304-***-**** Cell: 304-***-**** *******@*****.***

Career Summary:

Technically proficient veteran with over 30 years of experience in satellite telecommunication systems and information system management and maintenance. Awarded TS/SSBI Clearance. Solid abilities in numerous platforms, network protocols and administration tools complement exceptional leadership abilities with demonstrated capacity to build, train and mentor highly productive and motivated personnel.

Professional Experience:

Cleared American Guard 15 may 2014 to 8 May 2015

Decco Security Secervices/ swaziland africa

Safe guarded the construction of the embassy in Swaziland, personnel, property. Prevented unwanted introduction of Improvised Explosive Devises (IED), contraband, and unauthorized persons from entering the installation. Conducted thorough interior/exterior vehicle searches, monitored access control points to prevent unauthorized entry, checked documentation for authorized entrance and egress, monitored pass and ID, issued proper access media, maintained computer database of personnel.

I received, staged, counted, and sorted incoming material(s), veritied quantities, and serviceability, ensured corrected documentation, prepared locationsheets for proper labeling and storage of materials, conducted inventories.

Supervised Local Guard Force (LGF).

Telephone/Digital Technician/ Pakistan

Crewstone Inc, (Hampton, VA) 28 September 2009 to December 2013

Avaya and Nortel system administrator.

Design, install, maintain various telecommunications and telephone systems (Analog, Digital and VoIP).

Provide oversight for assorted hardware procurement, logistics, and maintenance programs within CAA and non-CAA spaces.

Perform technical site surveys to determine structural and technical requirements for Department of State Islamabad.

Conduct fault isolation and technical control of voice frequency leased lines and associated equipment.

Provide telephone support to the American Consulates and other government agencies (FBI, DEA, Military, NAS, and USAID).

Install and de-install Nortel switches (61c, 11c, CS 1000)

Planned installation of voice trunk and line equipment at all chancellery in Pakistan and the Embassy.

Planned and implemented migration of 300 users to new facility building.

Responsible for installing single and multi-mode mode fiber from communication equipment room to data platform VOIP,Sipernet fiber network, Satcom.

Test circuit paths and troubleshoot links from desktop to telephone frame room.

Serve as principle point of contact (POC) for Department Of State(DOS)

Planned, coordinated and develop requirement for DOS communication architecture and telecommunication.

Coordinating compound communication installation for outside plant work, running conduit, cable, fiber to ongoing expanding infrastructure.

Traveling throughout Pakistan educating Network Manager and Telephone technician on the proper use Nortel telephone exchange. This included showing them how to perform maintenance, troubleshooting and programming of PBX.

George Stewart – page 2

Deputy Project Manager/Iraq DEC. 2008 – JUNE 2009

Globecomm Services Maryland, LLC (Laurel, MD)

Served as technical representative for field projects, including VSAT, Microwave and other WAN topologies.

Troubleshot low noise amplifiers, transceivers and satellite modems.

Provided documentation for “as built” modification to project drawings.

Implemented high-visibility project initiatives for American Embassy (GRIDNET, EQUINIX, IMAP, VOIP, and MPLS).

Installed back-up VSAT network at USAID for Embassy.

Put in wireless solution at U.S. Palesaid so personnel could have internet service.

Configured, tested and managed backbone and dial equipment for American Embassy.

Worked alongside contractors to build logical connection over layer-2 and layer-3 devices (PVS, ISIS, RIP, BGP, and EIGRP).

Activated router and switches for the embassy and military contingent.

Supervised personnel on the installation and operation of fixed and field Vsat station, LAN/WAN data system, microwave radio and field stations.

Achievements:

Brought in over $1million in sales.

Implemented over 400 LAN accounts in six months.

Developed maintenance program that improved operational ability.

Coordinated back-up generator for system that did not have back-up power.

Ensured a 99.98 % reliability of satellite communication networks.

Senior Satellite Analyst OCT. 2006 – DEC. 2008

Femme Comp Inc., Chantilly, VA

Monitored day-to-day performance of commercial satellite communications carriers leased through the DISN Satellite Transmissions Service-Global (DSTS-G).

Performed trend analysis and tracked performance using information submitted by vendors or customers through the Remedy application of the Trouble Management System (TMS).

Coordinated corrective action and transmission plan changes with DSTS-G operations centers, terminals and Network Control Centers (NCCs).

Provided technical assistance and advice to user and program manager in order to relate requirements, processes and procedures for testing current satellite systems.

Troubleshot, satellite anomalies analyze and evaluated data, define plans of action to insure the health and welfare of DSCS satellite

Coordinated, managed, and implemented satellite cover for high profile mission for DOD.

Member of an evaluation team which tested Commercial off the Shelf equipment (COTS) for DISA and DOD.

Troubleshot and isolated system failure and network outage to maintain positive and reliable communication.

Achievements:

Troubleshot satellite system over the phone.

Provided consolidate phone list for terminal in the field so DISA could have direct access.

Developed monthly terminal outage report for vendor.

Wrote access procedure for satellite which is still being used today.

Characterize all major satellite links over the Pacific and Atlantic Ocean.

Regional Manager of Southwest Asia NOV. 2001 – OCT. 2006

Data Path Inc., HQ ARCENT, Qatar

Managed 150 personnel who installed, operated, maintained and provided logistical support for all Ku-band earth terminals in the Southwest Asia (SWA) Area of Operation (AOR).

Oversaw budgets and served as technical authority for commercial satellite network management, service provisioning, application, information assurance and terrestrial transport system, including voice, data, video systems and optical mesh networking.

Gave direction and train technical personnel on how to insatall Vsat terminal and iDirect modem to ensure that customer goals were achieved.

Provided technical direction to other civilian, military and contract personnel supporting Operation Enduring Freedom (OEF) and Operation Iraq Freedom (OIF).

Defined user requirements and determined the most efficient means of meeting them.

Resolved technical issues that required a comprehensive knowledge of applications, configurations and general topology used for collaboration and command and control.

Installed maintain Vsat terminal with iDirect modem

Achievements:

Developed Standard Operation Procedure (SOP) that provided strategic approach for multi-site installations and operations.

Installed over 60 satellite terminals – small, medium and large varieties.

Received the General’s Coin usually reserved for military officers.

George Stewart – page 3

Regional Manager of Southwest Asia NOV. 2001 – OCT. 2006

Data Path Inc., HQ ARCENT, Qatar

Managed 150 personnel who installed, operated, maintained and provided logistical support for all Ku-band earth terminals in the Southwest Asia (SWA) Area of Operation (AOR).

Oversaw budgets and served as technical authority for commercial satellite network management, service provisioning, application, information assurance and terrestrial transport system, including voice, data, video systems and optical mesh networking.

Gave direction and train technical personnel on how to insatall Vsat terminal and iDirect modem to ensure that customer goals were achieved.

Provided technical direction to other civilian, military and contract personnel supporting Operation Enduring Freedom (OEF) and Operation Iraq Freedom (OIF).

Defined user requirements and determined the most efficient means of meeting them.

Resolved technical issues that required a comprehensive knowledge of applications, configurations and general topology used for collaboration and command and control.

Installed maintain Vsat terminal with iDirect modem

Achievements:

Developed Standard Operation Procedure (SOP) that provided strategic approach for multi-site installations and operations.

Installed over 60 satellite terminals – small, medium and large varieties.

Received the General’s Coin usually reserved for military officers.

Task Leader NOV. 2000 – NOV. 2001

Femme Comp Inc., Chantilly, VA

Reviewed work performed by the DOCS/ODOCS implementation contractors and government agencies to upgrade various DOCS/ODOCS subsystems.

Identified content, operational and programmatic issues and recommended technical solutions.

Served as the point of contact to the DISA Satellite Operations Manager for meetings, issues and recommended fixes.

Ensured documentation on DOCS/ODOCS conformed to the appropriate standards.

Attended and participated in specific working groups, in-process reviews and design reviews related to subsystem development and ensured that an operational perspective was considered in the initial development.

Reviewed software problem reports (SPRs), results of system testing and monitored government witness testing of software releases.

Customer Service Engineer SEPT. 1998 – NOV. 2000

Tellabs Inc., Chicago, IL

Provided systems engineering and technical support to customers including AT&T, Bell Atlantic, and South Western Bell Telephone in the installation and troubleshooting of the Titan 5500 (Digital High Speed Cross Connect System).

Ensured systems development followed the Tellabs Technical Architecture Guidelines.

Performed system analysis to determine user requirements and collaborated with customers and contractors for systems development, hardware and software testing;

Participated in system testing to ensure that the Tellabs specifications and user requirements were met.

Identified and tracked issues concerning systems developments and upgrades and made recommendations as appropriate.

Achievements:

Turned-up over 50 systems of the Titan 5500 (Digital High Speed Cross Connect System).

Trained new personnel.

Satellite Network Controller DEC. 1995 –SEPT. 1998

Satellite Space Command

Planned and performed operational supportability analysis for various combatant commands, military services and agencies, including the White House Communications Agency and Diplomatic Telecommunications Service.

Maintained operational DSCS Operational Support System (DOSS).

Oversaw engineering of strategic satellite links.

Maintained operational control over three defense communication satellites.

Planned and directed the operation, control and configuration of satellite transponders, and associated antenna subsystems.

Provided day-to-day operational support and planning for the Navy C4I/SHF and the Electronic Counter-Countermeasures (ECCM) network using the DSCS ECCM Control System (DECS) for worldwide Defense Satellite Communication System constellation.

Achievements:

Ensured a 99.98 % reliability of satellite communication networks.

Characterized all the links on the Atlantic, East Pacific, and Indian Ocean Satellite.

George Stewart – page 4

Satellite Comm. Station Ops/Repairman JUNE 1992 – DEC. 1995

AT&T, Riyadh, Saudi Arabia

Managed daily operations of a Defense Satellite Communications Systems (DSCS) satellite’s earth terminal by providing digital, voice and data communications in support of U.S. Forces and other Department of Defense (DOD) users.

Supervised operation and maintenance of Frequency Division Multiple Access (FDMA) and Time Division Multiple Access (TDMA) telecommunications equipment, such as power amplifiers, up/down converters, modulators, multiplexers and fiber optics.

Implemented Telecommunications Service Orders to support changing user requirements.

Developed on-going spare Prescribe Load List (PLL).

Achievement:

Ensured a 99.98 % reliability of satellite communication networks.

Military Service:

United States Army Signal Corps MAY 1972 – JUNE 1992

Satellite Network Controller, (E-7)

Planned and performed operational supportability analysis for various combatant commands, military services and agencies, including the White House Communications Agency and Diplomatic Telecommunications Service.

Assisted global users with equipment fault detection and isolation of communication problem over the satellite.

Monitored and recorded satellite telemetry and maintained historical data.

Planned and directed the operation, control and configuration of satellite transponders, and associated antenna subsystems.

Developed policies and procedures for control center operations, training and certification.

Provided day-to-day operational support and planning for the Navy C4I/SHF and the Electronic Counter-Countermeasures (ECCM) network using the DSCS ECCM Control System (DECS) for worldwide Defense Satellite Communication System constellation.

Education:

Candidate for Bachelor’s Degree in Computer Information Technology and System Management, in progress.

Cleveland Institute of Electronics

Technical Training:

IP Routing Fundamentals (U.S. Government), DISA HQ Arlington, VA, JUN 2006

Network Troubleshooting (U.S. Government), DISA HQ Arlington, VA, JUN 2006

Tellabs Customer Support Engineer, Chicago, IL, OCT 1998

IDNX Training, Ft Gordon, GA, NOV 1993

Spread Spectrum Multiple Access System AN/USC-28 Operator/Maintenance, Ft Gordon, GA, MAR 1987

Advance Noncommissioned Officer’s Course, Ft. Gordon, GA, MAY 1986

Instructor Course, Ft. Gordon, GA, NOV 1986

Satellite Configuration Control Element (SCCE) Operator/Maintenance (GE), Ft Detrick, MD, NOV 1984

Digital Ground Control Link (DGCL) Ford Aerospace, Landstuhl Germany, NOV 1984

Satellite Network Monitoring Subsystem (AN/GSC-51), Ft Detrick, MD, FEB 1982

DSCS Operation Support Subsystem (Stanford Telecom, Inc.), Ft Detrick, OCT 1982

Satellite Communications Network Controller, Ft. Detrick, MD, NOV 1982

Tactical Electronics Equipment Maintenance, Ft. Gordon, GA, JUN 1977

Satellite Earth Terminal Equipment Repair, Ft. Monmouth, NJ, FEB 1975

Common Basic Electronics, Ft. Monmouth, NJ, FEB 1975

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