Project Customer Service

Ramesh Kumar Jayabalan

Mobile: 065-******** ~ E-Mail: *********@*****.*** & NRIC: S7687004G

VR LINK : http://youtu.be/gG6o0ijcCmE

~ Software Design & Development ~

Industry: IBM Mainframe / VisionPLUS

A dynamic professional with over 14 years experience in Software Design & Development. Presently associated with WIPRO Networks Pte Ltd, Singapore as Project Lead. Adept in end-to-end development of software products from requirement analysis to system study, designing, coding, testing, de-bugging, documentation and implementation.

CORE COMPETENCIES

Project Operations

Accountable for project support and documentation.

Drafting functional requirements for computer systems using models and diagrams to represent the processes and functions involved.

Working out the new system's requirements & specifications and test strategies.

Business Analysis

Client interaction for requirement gathering, system study & analysis.

Working out the new system's requirements & specifications and test strategies.

Assisting in functional testing of the new system and ensuring that it meets the user specifications.

Software Design & Development

Understanding the technical & functional specifications.

Creating technology roadmaps & scanning for opportunities to differentiate and making assertions about technology directions; determining their consequences for the technical strategy & architectural approach.

Designing, development, testing, troubleshooting and debugging of the applications.

Handling smooth implementation and testing of the application at client location.

Work Ethic

Excellent communication skills

relationship building & interpersonal skills

Strong analytical, problem solving & organizational abilities.

Possess a flexible & detail oriented attitude.

Areas of Expertise

Agile Principles

Tasking Meetings/Retrospectives

Communication

Relative Estimation

Project Management

Story-Based Development

Iteration/Sprint Planning Meetings

Conflict Resolution

TECHNICAL SKILL SET

Hardware : IBM ES-9000, IBM-3090, IBM-PC

Operating Systems : Z/OS, OS390, MVS/ESA, TPF, Windows-95, Windows NT

Languages : COBOL, JCL, Assembler, RPF

Databases : DB2, IMS/DB, Microsoft SQL Server.

OLTP : CICS, IMS DC

Tools & Utilities : Visionplus/Cardpac, VSAM, Control-D, Connect Direct, SDSF, File Aid, Ezytrieve, ChangeMan, CA-7, Roscoe, Endevor, CA-View, Startool, OPC/ESA, SPUFI, QMF, DB2 Platinum Tools, Ingenium,MQSeries,RDz,RTC

Domain Knowledge : Insurance / Airlines Reservation; VisionPLUS / Cardpac - Credit Card Software; Credit Management System (CMS); interfaces like Card Issuance / Reissuance, Embossing,Transaction Management System(TRAMS),TRIAD,

Merchant Bankcard System(MBS),Message Level Interface(MLI)etc.

EMPLOYMENT DETAILS

Since Feb’13 with WIPRO Pte Ltd, Singapore as Project Lead/Scrum master

Oct’07–Feb’13 with A-IT Computer Services Pte. Ltd. (Citibank, Singapore) as Computer Consultant

Involved in the Implementation of various Cards enhancement projects by using PMP methodologies

May’07-Oct’07 with Fidelity India Ltd., Chennai as Sr. Software Engineer

Acquired various Leadership skills and project management capabilities

May’04-Mar’07 with VIT Consultancy Pvt. Ltd. (for Citibank, Chennai) as System Analyst

Developed various Interfacing Modules in the Visionplus Platform

May’01-Nov’03 with Satyam Computer Services Ltd., Chennai as Software Engineer

Acquired various domain knowledge in Insurance,Cards related technologies.

Jul’00-Apr’01 with Consolidated Cybernetics Pvt. Ltd. (for TCS, Bangalore) as Software Engineer

Acquired production support Knowledge

Highlights:

Datalex Certified TPF Professional.

Brain Bench - Master Certified in JCL.

ACADEMIA

MBA from Bharathidasan University in 2006.

B.E. (Mechanical) from Madurai Kamaraj University in 1998.

Self Enhancement:

Mainframe Training from TCS - 1 month.

DB2, CICS, Assembler Training from TCS - 2 months.

TPF Training thru DATALEX,Netherlands from Satyam Computers,Hyd – 2 months

Visionplus/Cardpac Technical/Functional Training – 1 month

Acquired good functional knowledge in TRIAD – Credit bureau score system

Acquired Professional Scrum Master (PSM –I) certification in July,2015

REFERENCES AND DOCUMENTATION AVAILABLE ON REQUEST

ANNEXURE

Title : GOTOCOMMON Project(ECMS MLI)

Client : Citibank – APAC

Role : Project Lead/Scrum Master

Location : Singapore

Organization : Wipro Pvt Ltd.

Domain : Credit Cards

Duration : Feb’13 – till date

Environment : COBOL,VSAM,JCL,CMS,CTRL-D,CHANGEMAN,RTC,RDZ

This project aims at merging the Cards & Banking applications in Citibank from all asia pacific countries to the common base in Visionplus platform to provide the enhanced features to the Citibank customers.This involves the challenging tasks of merging the Bankcards,Diners and the Corporate portfolios into one Rainbow platform and my role in the project is to work closely with the Front end channels like Eclipse,CBOL,IVR,Esms,Mobile Banking to facilitate the development of the code merge requirements through the MLI(Message Level Interfaces) to provide a new banking experience to the customers.This is quite critical as most of the channels were customer centric and involves lot of monitoring and support on a 24/7 Mode.Apart from the Technical end,I’ve been involved in the management of Tasks allocation with the team at both Onsite in Singapore & Offshore at India from different vendors.Worked on various interfaces with the credit risk related systems like TRIAD for the regulatory requirements for the Singapore Monetary authority with the introduction of various batch parameters.

Selected Responsibilities and Achievements:

Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)

Enact change and continuous improvement increasing the productivity of Scrum teams by 16% and the quality of deliverables by 22%

Empowered teams to self-organize and grow cross-functionality

Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery of major initiatives

Met goal of addressing and resolving issues within 24 hours

Manage the lifecycle of code development, from ideation to sprints to deployment

Coordinate and manage code releases and shared APIs with other IT groups

Communicate with other management, engineers, product managers and support specialists on product issues

Track and communicate team velocity and sprint/release progress

Title : Japan North Asia Rainbow Project(ECMS MLI)

Client : Citibank – Japan

Role : Application Team Leader

Location : Singapore

Organization : A-IT Computer Services Pte. Ltd.

Domain : Credit Cards

Duration : May’10 – Feb’13

Environment : COBOL,VSAM,JCL,CMS

This project aims at converting the existing legacy applications in Cardpac system to the Visionplus platform to provide the enhanced features to the Citibank Japan customers.This involves the challenging tasks of merging the Bankcards,Diners and the Corporate portfolios into one Rainbow platform and my role in the project is to work closely with the Front end channels like Eclipse,CBOL,IVR,Esms,Mobile Banking to facilitate the development of the Japan specific requirements through the MLI(Message Level Interfaces) to provide a new banking experience to the customers.This is quite critical as most of the channels were customer centric and involves lot of monitoring and support on a 24/7 Mode.Apart from the Technical end,I’ve been involved in the management of Tasks allocation with the team at both Onsite in Singapore & Offshore at India from different vendors.

Title : Australia Diners Convergence Project(MBS)

Client : Citibank – Australia

Role : Application Team Leader

Location : Singapore

Organization : A-IT Computer Services Pte. Ltd.

Domain : Credit Cards

Duration : May’09 – Apr’10

Environment : COBOL,VSAM,JCL,DB2,MBS

This project is mainly to convert the legacy applications into ECS+ platform and my role in this project is to support the Merchant Bankcard application related activities like Merchant settlement,Batch monitoring activities and working with the Business users to understand the business requirements and to provide a feasible solution in the ECSplus platform using the MBS application.In addition to this,I have been involved in the creation of ADHOC reports for the transmission of various Merchant related queries to the Citibank Australia clients like Qantas etc and also part of the various testing and support related activities.

Title : LATAM Convergence Project(TRAMS)

Client : Citibank – LACB Regions(Brazil,Peru,Columbia,Paraguay,Uruguay)

Role : Application Team Leader

Location : Singapore

Organization : A-IT Computer Services Pte. Ltd.

Domain : Credit Cards

Duration : Oct’08 – Apr’09

Environment : TRAMS, COBOL, VSAM, JCL, Visionplus (ECS+)

Involved in TRAMS compliance 8.2 related activities; verification of conversion jobs, Visa & MC Jobs; Unit testing and preparation of unit test cases. Verification of results through CA-VIEW & CTRL-D for reports. Providing BAU Support for the EI system in TRAMS. Resolution of defects raised by the SIT testing team. Acquired good knowledge about the TRAMS system concepts.

Title : Netherlands MasterCard Launch(CMS)

Client : Citibank, Netherlands

Role : Application Team Leader

Location : Singapore

Organization : A-IT Computer Services Pte. Ltd.

Domain : Credit Cards

Duration : Oct’07 – Sep’08

Environment : MVS, TSO/ISPF, COBOL, VSAM, JCL, CICS, Visionplus (ECS+),MQseries

VISIONPLUS is a family of integrated financial software products that provide a total management system for retail, Bankcard, and private label credit card processing. It is a trademark of PaySys International Inc., Orlando, USA. The numerous modules within the system have the unique capability of handling Authorizations, Application Management, Collections and Tracking, Customer Service, Merchant Services, Cardholder communication and a host of other related activities in a very effective and integrated manner. Netherlands Mastercard launch is a development project involving the development of Interface programs, which can cater to their credit card business by using Visionplus application especially through CMS Module. The scope of the project is to develop interface Programs related to credit bureau,New applications Handoff,Direct debit outgoing file and Direct debit response file processing and revise the programs related to embossing based on the modifications in technical specifications and to provide the BAU support for the programs developed.

Worked on the interfacing of Visionplus to ACWS front end system through MQseries and involved in the

Verification of the results through the queueing system.

Title : HR Access Development Project – Ergonomics RL4

Client : HR Access, France

Role : Database Team Leader

Location : Chennai

Organization : Fidelity Business Services India Ltd.

Domain : Banking

Duration : May’07-Oct’07

Environment : COBOL, DB2, HRD Studio

This is a development project involving the development of HRAccessV7,an ERP product of HR solutions and it involves various phases including the enhancements of existing modules from version 5.1 to version 7.

Title : KORAM Convergence Project, Cardpac (ECS)

Client : Citibank, Korea

Role : Team Leader

Location : Chennai

Organization : VIT Consultancy Pvt. Ltd.

Domain : Credit Cards

Duration : Jun’05-Mar’07

Environment : MVS, TSO/ISPF, COBOL, VSAM, JCL, Cardpac (ECS)

This is a development project involving the development of Interface programs, which can cater to Korea Diners credit card business by using Cardpac application especially through CMS Module. The scope of the project is to develop embossing related interface. Programs and revise the programs based on the modifications in technical specifications and to provide the UAT support for the programs developed.

Title : Italy Diners Convergence Project, Visionplus (CMS)

Client : Citibank, Italy

Role : Team Leader

Location : Chennai

Organization : VIT Consultancy Pvt. Ltd.

Domain : Credit Cards

Duration : May’04-May’05

Environment : MVS, TSO/ISPF, COBOL, VSAM, JCL, CICS, Visionplus (ECS+)

This is a development project involving the development of Interface programs, which can cater to Italy Diners credit card business by using Visionplus application especially through CMS Module. The scope of the project is to develop embossing related interface. Programs and revise the programs based on the modifications in technical specifications and to provide the BAU support for the programs developed.

Title : Lifecomm/L/70 Support

Client : GE Financial Assurance, USA

Role : Team Member

Location : Richmond, USA

Organization : Satyam Computer Services Ltd, Hyderabad

Domain : Insurance

Duration : May’01-Nov’03

Environment : MVS, TSO/ISPF, Assembler, JCL, VSAM, RPF, ROSCOE

This is a maintenance project involving various life and health policies administered by the online Insurance Products like LIFECOMM & LIFE/70. The scope of the project is to provide production support work for the enhancements done in the various insurance policies administered by GE financial Assurance based on the RFS (Request for Service) raised by the user. This product is flexible to take the data as input and processes the data accordingly. It also provides some facilities to convert data generated from other life insurance administrative systems to be tuned in to this system and makes it compatible with this system. Lifecomm tool is very versatile and can administrate variable and Universal life insurance products.

Title : AMEX J/APA Production Support

Client : AMEX Bank, Asia Pacific Countries & Japan

Role : Team Member

Location : : Bangalore

Organization : Tata Consultancy Services

Domain : Credit Cards

Duration : Jul’00-Apr’01

Environment : MVS, TSO/ISPF, JCL, COBOL, IMS DB/DC, CHANGE MAN

It incorporates the e-business rules and it particularly focused on credit card Transactions in the above region covering Nine Markets all over the world. It deals with various types of cards i.e. Platinum, Centurion, GRCC and Globestar. American Express, TRS (Travel Related Services), follows a Strategic Quality Plan (SQP) every year, to update and enhance the systems used for its various functions. The charge platform strategy project will perform structural and functional changes to the LA/C Accounts Receivable and Supporting systems resulting in the ability to introduce new card ranges and sub ranges into the LA/C operating environment with minimal investment.

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