Manager Operations

Dennis Viquez

**** ***** ** ****** ** *****

acrdok@r.postjobfree.com

***- ***- ****

Experience

Branch Operations Manager WW Grainger Reno Nevada November 2014 to Present Overseeing all operations for the branch by providing a clear direction for branch team members by effectively communicating company strategy, priorities initiatives and communicate change messages in a relevant manner that inspires action. Goods Out Senior Operations Manager MSC Industrial Supply Co. Fernley Nevada April 2012 – October 2014 Overseeing all aspects of the Goods Out department (picking, packing, LTL packing, international shipping and hazardous material shipping ) Managing, developing and evaluating up to 80 associates with 8 Supervisors and 2 managers in the Goods Out department. Oversee all carrier negotiations to maximize on time shipping. ACES Manager Amazon.com Fernley Nevada September 2007- April 2012 Promote positive employee relations by developing employees through effective coaching, mentoring, training, assignment selection and regular performance feedback; executes performance management processes and protocols. Proper and direct daily production meeting to review all work forecast and determine productivity requirements to meet daily objectives. In January of 2010 I was promoted to the position of ACES (Amazon customer excellent system) manager. In this roll I was responsible for organizing all of the continuous improvement for the fulfillment center. Logistics Department Supervisor Arrow Electronics, Inc., Reno, Nevada May 2005 – September 2007 Promotes positive employee relations by developing employees through effective coaching, mentoring, training, assignment selection and regular performance feedback; executes performance management processes and protocols. Department responsibilities include international shipping, consolidated shipments, pallet/LTL shipments, billing and packaging.

Core Competencies:

Strong analytical, planning, organizational and technical skills Ability to analyze process and make decisions based on complex data Experienced staffing, interviewing, coaching and mentoring multiple teams to success Hands on results leader experienced managing both exempt and nonexempt employees in pressurized time driven work environments

Strong continuous improvement back ground in Kaizens, Lean Sigma and Toyota Kata techniques Dynamic positive attitude and hard worker accustomed to long and unconventional work hours Easily communicate complex ideas and performance metrics clearly to a broad range of people with excellent public speaking, verbal and interpersonal communication skills Education and Credentials:

University of Nevada, Reno 1990- 1996

Black Belt in Lean Sigma (Arrow)

Advanced Toyota Kata and Kiazen leader (Amazon.com) Harvard Advanced Leadership training (Amazon.com)

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