Manager Management

Qualification Summary

Experienced in leading design, development, and delivery of complex projects and solutions across multiple technologies and industries. Skilled in building high performing teams and aligning efforts with business needs and stated corporate goals and/or strategy.

Skills Summary

Industry Experience:

Healthcare, Insurance, Retail, Aerospace and Defense, Airlines, Banking

Competencies:

IT Strategy and Transformation, Vendor Management, PMO Management, IT Integration, Sourcing Management, Mobile and Digital Strategy, B2B, EDI, WMS, Supply Chain, Agile, QA, ITIL, Dev Ops, SDLC, Strategic Planning, Resource Management, Enterprise solution deployments

Certifications:

PMP, SAPICS, ITIL, Scaled Agile Framework (SAFe)

Languages:

COBOL/CICS, C++, JAVA, .NET, HTML, Objective C, SQL, LANSA, ABAP

Software/Tools:

IBM WebSphere, Eclipse, JBuilder, MS Visual Studio, Crystal Reports 8, Business Objects, SAP Netweaver, MS Excel, MS Office, MS Project, TOAD, SAP BPC, SAP BASIS, SAP BW

Databases:

DB2, Oracle, Ingres, INFOS II, HANA, SQL Server, MS Access

Operating Systems:

MVS, Windows, OSX, Linux, AIX, Solaris, Z/OS

Experience

Daugherty Business Solutions, Oakbrook, IL July 2014 – Present

Senior Manager

Allstate - Led initiative to deliver new capabilities for next gen analytics on SAP ERP systems:

oDeploy ‘in memory’ HANA database management system to replace current Oracle platform.

oDeploy SAP BPC financial planning and consolidation module on a HANA database platform

oDefine and deploy the data transformation layer from SAP BW to SAP BPC.

Point b Management Consultancy, Chicago, IL Sept 2012 – July 2014

Senior Associate, Strategic Execution

Walgreens - Execute against high value strategic initiatives across the Enterprise including:

oDelivering on the strategy for a new B2B supply chain and purchasing reengineering joint venture initiative. This included deploying a new target AIX infrastructure and migrating the legacy EDI systems from IBM Mainframes on to the new fully redundant environment.

oDelivered store ordering systems for controlled substances with mandated safeguards.

oSuccessfully deployed Methcheck to 8500 stores to allow the vetting of sales of Pseudoephedrine in accordance with State and Federal mandates.

Alaska Airlines – Consulted internally to prep the point b team working with Alaska Airlines on vendor selection for their crew scheduling system replacement initiative.

United Airlines, Frankfurt, Germany Feb 2012 – Aug 2012

Special Assignment to Star Alliance

Strategic 6 month assignment to help Star Alliance in project evaluations.

Evaluate and build book of work for 2013.

oDefined and evaluated strategic sourcing opportunities and shared services at key alliance hubs worldwide.

oDefined the hub strategy of a central clearing house for inter airline messaging and loyalty mileage accruals/exchanges between Star member airlines.

oEvaluated and recommended key IT efforts in support of the new Terminal 2 design at London Heathrow.

oPresented findings and recommendations to VP level and above, and gained consensus of the 26 member Airlines that composed the Star Alliance.

United Airlines, Chicago, IL Jun 2008 – Feb 2012

IT Delivery Director – Inflight, Onboard Services, and Catering

Provide IT solutions to various business groups worldwide with responsibilities for a variable team of up to 60 resources comprising a mix of onshore/offshore partners working with United PM’s, BA’s, and developers.

Inflight – Owned IT relationship with the Inflight business unit providing new solutions and support for existing solutions

oDelivered a crew web portal and accompanying mobile solution to deliver crew scheduling and flight information to an active community of 23000 flight attendants worldwide.

oWorked with business group and unions on work rules for scheduling of flight attendants and pilots.

oOwned the technical solution and support for flight attendant call centers in Chicago and the Philippines

oPartnered with Continental Airlines in merger related system and project selection process.

Onboard Services – Owned IT relationship with the Onboard services business unit providing new solutions and support for existing solutions

oDeployed a ‘cashless cabin’ solution for onboard retail utilizing handheld ‘store and forward’ credit card terminals with supporting secure wireless connectivity at all United gates in 5 domestic hub airports.

oDeveloped and deployed a securely managed iPad based class 1 electronic flight bag to 11000 pilots which delivered aircraft manuals, procedures/checklists, and maps according to FAA regulations.

oDefined United Airlines current strategy for Crew facing mobile solutions.

Catering – Owned IT relationship with the catering business unit providing new solutions and support for existing solutions

oManaged the IT vendor relationship of a SaaS deployment for a catering solution provided by Sabre. The functional footprint covered all catering related activities from menu planning through forecasting, sourcing, distribution, and invoicing.

oDelivered IT solutions to support the growth of ancillary revenue through new programs such as pre ordering of meals and Special Meal simplification.

United Airlines, Chicago, IL Jun 2006 – Jun 2008

Enterprise Program Management

Provided leadership to an enterprise wide strategic outsourcing initiative involving multiple partners.

Provided direction to a team of 20 in-house developers, business analysts, and project managers plus up to 120 offshore Infosys resources based in Bangalore and Hyderabad.

Defined and stood up a PMO reporting process and associated organization to manage efforts across multiple departments and locations worldwide.

Defined the remediation strategy and definition of development templates from initiation to QA in order to deploy standardized solutions to the enterprise.

Delivered remediation solutions for an enterprise portfolio of 1200 applications

Part of the executive leadership team that shaped the programs strategic direction.

United Airlines, San Francisco, CA Dec 2003 – Jun 2006

IT Delivery Manager – Engine and component maintenance systems

Provide IT solutions to MRO engine and component maintenance business units in San Francisco and line stations across the network

Successfully delivered technology solutions in support of lean, supply chain optimization, and six sigma business initiatives.

Led a cross functional team defining the development and support processes for an IT transformation initiative.

Part of a core leadership team tasked with identifying an IT PMO governance process and associated tools that would simplify and add value to the management of portfolios, programs, projects, and resources.

Savemart Supermarkets, Modesto, CA May 2002 – Dec 2003

Senior Program Manager

Introduced project/program management disciplines to the organization

Planned, developed, and implemented project management methodologies, templates, standards, and training.

Defined, created and led the introduction of a PMO which successfully introduced new concepts such as balanced scorecards, portfolio management, strategic alignment of projects, and thorough metrics tracking disciplines.

Worked with C level and SVP’s to define and recommend a 3 year corporate strategic IT plan with yearly focus and quarterly review periods.

Led the technology component of a 28 store/1 Warehouse acquisition and rebranding program which included the first self checkout rollout for the organization.

Armature/ British American Consulting Group, Lisle, IL Mar 1994 – May 2002

Account Manager/Senior deployment consultant

Provided onsite account management and deployment consulting to various retail clients worldwide.

Van Eerd, Veghel, Netherlands – Account manager for a 12 person deployment team delivering retail solutions for warehouse management, transportation management, pricing, store ordering, and assortment planning systems.

oLiaised with client and development centers in the UK, US, and South Africa to ensure requirements were understood and delivered with the expected quality.

oSuccessfully integrated client resources with deployment team to ensure a cohesive project team.

oOwned the relationship with the project sponsor and associated program reporting responsibilities.

SuperValu, Minneapolis, MN – Project Manager

oLed a deployment team responsible for the successful deployment of an enterprise retail solution into Cub Foods. The solution footprint covered warehousing and distribution, Procurement, pricing and promotions, and assortment planning.

Pep Boys, Philadelphia, PA – Senior deployment consultant

oResponsible for bridging communications between Pep Boys and development centers in the UK and US around new requirements and current issues for existing distribution systems.

Brunos Supermarkets, Birmingham, AL – Senior deployment consultant

oLed a deployment team responsible for the successful installation of a warehouse mgmt and purchasing system.

Woolworths, Cape Town, South Africa - Deployment consultant

oPart of team responsible for the deployment and support of a distribution, assortment, and pricing system.

Bank of Lisbon International, Johannesburg, South Africa Jan 1991 – Mar 1994

Analyst Programmer

Part of a 6 person IT department responsible for the development and maintenance of the banks IT systems including retail banking systems, home loans, and GL.

Perseus Computer Systems, Johannesburg, South Africa Jun 1989 – Dec 1990

Analyst Programmer

Sub contracted to Standard Bank of South Africa for development work on treasury and Forex dealing systems.

British Telecom, Watford, United Kingdom Jun 1988 – Jan 1989

Senior Computer Operator

Contract work to operate 7 IBM 3090 mainframes running MVS/XA.

British Aerospace, Bracknell, United Kingdom Jul 1987 – Jun 1988

Computer Operator

Operated IBM 3081 running MVS/XA.

Recognitions and Certifications

PMP

Past chair of the PMI special interest group for Retail

SAFe (Scaled Agile Framework certification)

Loyalist College (USA) – ITIL Service Management foundation certification

Computer users council (South Africa) - Structured programming and database design

Van Zyl and Pritchard (South Africa) – Structured programming diploma

Education

Open University, London, UK (2011)

BSc, ICT and Business Management

Farnborough College, UK (1987)

Computer Science ‘A’ Level

Business Studies ‘A’ Level

Fernhill Comprehensive, UK (1984)

7 ‘O’ Levels

Contact this candidate