Bilingual Customer Service Representative

Amada Zamudio

San Antonio, Texas

*************@*****.*** - 863-***-****

My objective is to grow within the company and strive for success.

WORK EXPERIENCE

Centralized telephonic outreach agent

The results companies- Winterhaven, Florida- June 2015 to July 2015

Responsibilities

Answer inbound and outbound calls, setup appointment, provide health benefits, provide health reminders, provide health information, update basic member information, update data entry

Accomplishments

Learned a new system. New script, follow up leads, outbound calls

Skills used

Knowledge of Medicaid, knowledge of Microsoft outlook and word, inbound customer service skills, excellent computer skills, excellent customer service skills, bilingual

Bilingual Customer Service Representative

the results companies - Winter Haven, FL - July 2014 to January 2015 Responsibilities

answer / handle calls, decision making, navigate between sites, setting up appointment, finfing hospitals, providers, specialist, billing, finding prescription if payed or not.setting appointment for transportation for customers or clients

Accomplishments

accomplished being more active with the computer and the web, typing, able to handle calls and navigate at the same time, always helping client with requests

Skills Used

bilingual speaker(English/Spanish), excellent customer service experience, excellent computer skills

Restaurant Server

chinese kitchen - Lakeland, FL - September 2013 to August 2014 Responsibilities

Stock up all supplies, serve food, wash dishes, clean before leaving, open up restaurant, and close restaurant.

Accomplishments

Move at a faster pace, since job does require to be on feet at all time, able to speak to people in front in decision making or helping

Skills Used

Bilingual, fast learner, passionate of what I do, eager to work with a positive attitude each day. EDUCATION

high school diploma in none

almega preparatory academy - Plant City, FL

2011 to 2013

SKILLS

35-40 wpm, excellent communications skills, excellent customer service skills, positive and motivated attitude, I am bilingual speak, read, understand spanish very well I am fluent in english aswell, Very familiar with basic data entry., can navigate between windows system, can navigate web excellent, can multitask excellent, excellent computer skills, knowledge of Medicaid and Medicare insurance, Microsoft outlook, and word, excel.

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