Customer Service Medical Assistant
Resume:
***** ******** ***** **, ******** California ***** 323-***-**** *******@*****.***
Julia Hernandez
Objective
Dedicated, service-focused professional seeking to transition into healthcare as a phlebotomist/medical assistant. Highly motivated to launch health care career; future goals include education leading to RN license. Reliable worker with the ability to quickly learn new concepts and skills. Backed by a solid work history, reputation as a team player and passion for helping others. Background includes experience caring for ill patient and collecting whole blood and Apheresis donations.
Experience
08/2008 - Present
LIFESTREAM
Ontario, California
Donor Specialist III
• Conducting donor and patient interviews
• Physical assessments
• Phlebotomies
• Overseeing donation process and recovery.
• Performing Whole Blood, special services, and multiple Apheresis Component Collections
• Performing basic registration skills to register donors to Whole Blood and Apheresis procedures.
• Excellent customer service while conducting donor registration, donor interviews, limited physical assessments, and Whole Blood Phlebotomies.
• Reviewing donor charts for accuracy and completeness.
• Labeling and ensuring units and samples are accurately stored.
• Setting up and preparing all equipment and disposable supplies for whole Blood and Apheresis procedures.
• Maintaining proper ratio to ensure donor safety and quality of product.
• Operating automated Apheresis machines including response and evaluation of all alarms and machine errors, and documentation.
• Disposing of all contaminated disposable equipment and biohazard waste.
• Ensuring proper sterile cleaning of equipment and work area between donors.
• Performing maintenance of automated Apheresis machines.
• Maintaining stocks and adequate inventory of supplies for Automated Apheresis procedures.
• Performing other job related tasks as assigned.
2004-2007
Community Medical Group of Downey
Downey, California
Medical Assistant
• Order lab work and x-rays
• Injection, Immunization
• Patient triage
• Prioritize patient daily care according to acuity and scheduled patient procedures
• Assist patients with care, vital signs, prep for procedures, draw blood, and obtain specimens
• Maintain and set up patient rooms
• Perform preventive maintenance on emergency equipment
• Assist with patient and family education
• Assist with sterile and non-sterile dressing changes
• Perform EKGs
• Trained in Phlebotomy
• Utilize PC to enter and retrieve patient data
• Answer multi-line phone, operate fax and copy machine
• Prior and direct authorizations
• Filling, pulling charts
• Good Customer service Skills
• Patient Insurance Eligibility
2008
In-house training programs, U.S. Colleges
Riverside, California
Education
• Certified Phlebotomy Technician 1 (2008) State License
• Safety, Universal Precautions & Infection Control
• Anatomy & Medical Terming Collection, Transport, Processing & Storage
• Anatomical Site Selection & Patient Preparation
• Risk Factors, Complications of Phlebotomy & Response To Complications hematology
• ( Emphasis on Circulatory System)
• Proper Identification of Patient & Specimens
• Blood Collection Equipment
• Post-puncture Care & Proper Disposal of Sharps & Waste
• Advance Infectious Disease Control
• Anticoagulant Theory
• Pre- Analytical Sources of Error in Specimen Collection
• Transport, Processing & Storage
• Anatomical Site Selection & Patient Preparation
• Risk Factors, Complications of Phlebotomy, & Response To Complications
2003/2004
In-house training programs, United Education Institute
Huntington Park, California
• Medical Assistant
• EKG
• Phlebotomy
• Injections
• Medical health care
• Medical billing
• Minor surgical
• HIPPA Training series
Skills
• MS Word
• MS Excel
• VISTA
• Quality Patient Care
• Apheresis Trima Trained
• CPR Certified/ First Aid, 2014
• Bilingual (Spanish)
References
References are available on request.
Contact this candidate