High School Customer

Skills/ Interests

Good interpersonal skills. Accomplished leader and an excellent team player. Computer literate; can work on Windows; proficient in MS Word, PowerPoint, MS Excel. Can work on minimal supervision.

Account Management, Inbound/ Outbound Calls.

Experience

(JECC) JOHN ERNEST CONNECTING CONTINENT November 2012 – December 2012

Inbound / Outbound Call Center Agent – Handled Product (Extamax Pills)

oTotal Account Management of accounts assigned.

oTo drive the JECC brand to get maximum opportunities

oMaintain and develop revenue of JECC existing customers while achieving a certain level of customer satisfaction.

oRepresent and negotiate, for and in behalf of John Ernest Connecting Continent interests.

oDevelop and maintain good business relationship with key customers and further strengthen customer relations by providing them best value and experience

oUpdate clients on the new products released by JECC

oEnhance positive customer experience and satisfaction to timely response to customers' inquiry

EAST WEST CONTACT SOLUTION October 2011 – August 2012

Inbound Call Center Agent

oResponsible for pre-inspection basement “water proofing”

oUpdate clients on the new technology released by East West Contact Solution

oRepresent and negotiate, for and in behalf of East West Contact Solution business interests.

Education

College ICCT College 2011 - undergrad

BS Accountancy

High School Binangonan Catholic College 2007 - 2011

Grade School Lunsad Elementary School 2001 - 2007

Seminars Attended

Basic Training 101 for Contact Center Agents (May 2012)

Intermediate Training for Inbound and Outbound Call Center Agents (November 2012)

Personal Information

Age

:

20

Date of Birth

:

September 05, 1994

Height

:

5’4”

Place of Birth

:

Binangonan Rizal

Weight

:

72 kgs

Nationality

:

Filipino

Civil Status

:

Single

Religion

:

Roman Catholic

Sex

:

Female

In case of emergency, please contact:

Josemarie Nañoz

Father’s Name

:

Mr. Dominador C. Ison JR

Mother’s Name

:

Mrs. Reggien H. Solijon

Contact Numbers

:

632-***-****;

092*-*******

References

Please contact me for references

Contact this candidate