Manager Management

Pooja Lohiya

703-***-**** ***********@*****.*** www.linkedin.com/in/plohiya/

Summary

8+ years of experience with all aspects of software development life cycle and Project Management Professional Experience

Ratner Companies:

Nation's largest

privately-owned chain of

hair salons ~1,000 stores

Vienna, VA

[2011 - Current]

IT Project Leader/Manager: Progressive Experience, joined as Analyst, promoted a few times to become Project Leader

• Proven track record of successfully leading (managing) concurrent and complex projects of medium and large scope throughout the entire lifecycle. Worked with in-house teams and external vendors to deliver the below projects with team sizes varying 4 to 23 :

Migration & maintenance of business-critical Retail Management System (RMS) to a new RMS. Lead a team of 8 members and 15 stakeholders to migrate and set up 10+ applications and 25 interfaces resulting in more compliant and robust system.

Implementation and maintenance of a new Point-of-Sale system for 850+ stores. Lead a team of four for execution. Decreased client check in and check out times by 20%.

Implemented customer-facing Mobile Apps and kiosks for store check-ins, wait times, reservations, and other client services. The implementation led to better lead capture and customer profile creation grew by 20%.

Implementation and maintenance of internal client and employee management system for 850+ stores. Key system for data-to-day operations. The changes lead to increase in employee productivity and decrease in support requests.

• Conducted technical & non-technical stakeholder interviews and cross-functional meetings to gather requirements

• Developed and executed project plans including work plans, schedules, milestones, critical paths and project scope

• Performed variance analysis on timeline and resources. Made recommendations for remediating issues.

• Evaluated and managed vendor partnerships

• Reviewed vendor change requests and software designs resulting in optimized system design and reduced errors.

• Developed automation and troubleshooting interfaces to be used by the 10000+ users using VB, SQL, and .NET

• Created test plans and performed regression testing and conducted final user acceptance testing

• Key member of IS Strategy and Project Steering Committees to foresee implementation of new technologies to achieve business objectives, perform gap analysis and design architecture of various applications Highlights:

• Annual Louie Award for the best performer in the Information Services Department - Awarded a trip to Cancun

• Won Annual “Unsung Hero” and “Extra Mile” award for technical contributions and hard work

• Won “Extra Mile” award for going above and beyond regular duties to produce great results

• Won “Team Work” award for coordinating with the network, operations and support teams for the rollout TechMahindra:

Multinational IT services

provider with revenue of

$3.7 Billion

Mumbai and London

[2006 - 2010]

Sr. Software Engineer: Progressive Experience: Joined as Software Engineer and promoted to Sr. Software Engineer

• Lead the development of a low maintenance design/ development framework for British Telecom SaaS product which reduced development time and cost by 40%

• Managed development team to deliver custom software solutions in an agile way ( team size 3 to 8)

• Worked as a systems designer to create object-oriented and modular designs for various new and existing products

• Worked on all aspects of software development lifecycle, including: project management, requirement gathering, defining functional specs, development, migrations and creating/maintaining test cases Highlights:

• Awarded “star of the month” three times. Award is given to a project member for outstanding performance.

• Awarded the “Cookie” award for outstanding performance at organization level (25,000+ Employees)

• Won the CanvasM contest at TechMahindra for best innovative value added service concept for cell phone Education

• Bachelor of Technology (Chemical Technology), LIT India - Institute Topper (GPA ~4.0/4.0)

• Higher Senior Secondary Examination - Top 1% students in the State

• Senior Secondary Examination - All India Rank # 7, State Rank # 1 Certifications and

Trainings

Learning Tree International, Reston, VA (Certifications)

• Certified Software Development Specialist – Project Management(2014)

• Business Analysis in an Agile environment (2013)

• User and System Requirements for Software Development (2012)

• Advanced SQL for Oracle (2011)

TechMahindra (On Job training)

• C, C++, Java, SQL, Unix, PL-SQL, RDBMS, Agile Development (2006-2010) Skills

• DBMS: Oracle, Postgres, SQL, PL-SQL

• Web Technologies/ Languages: HTML, XML, Web Services, VB/Java Script, C, C++, Visual Basic, JAVA, Jboss

• Project/Program Management Tools: JIRA, Confluence, VISIO,UML, MS Project, At Task, SVN,Basecamp

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