Customer Service Help Desk
Resume:
GEORGY ANTOINE
Lauderhill, FL 33319
************@*******.***
OBJECTIVE: To obtain a challenging career with opportunities that allows my organizational and educational skills to benefit the organization.
Summary of Qualifications:
• Knowledge in Information Technology field with an emphasis on Network administration.
• Willing to work beyond and a desire to learn new things.
• Excellent communications skills orally and written.
• Problem solver and great organizational skills.
• Creative, analytical, excellent computer skills.
Language Proficiency: English, French, (oral and written)
Computer Technical skills:
• Hardware: IBM Compatible, Dell, Motherboards, Cabling, etc.
• Platforms: Microsoft Windows, Server 2003, 2010. SQL Server.
• Operating System: Microsoft Windows XP, Windows 7 & 8. Windows server 2003, 2012.
• Software: Microsoft Applications: Word, Power point and Excel. Data entry. PC assembly and network troubleshooting, A + application, N+ application, cabling, working with domain controllers, virtualization technology, Radio Troubleshooting.
• Help desk and technical support.
• Working with Cisco equipment routers and switches.
• Virtualization technology working on Microsoft platform.
Education:
Cisco Certification in Routing and Switching at The academy of south Florida, Computer Training School March 2015 (Fort Lauderdale Campus, FL).
Miami Dade College, Computer Networking Technology. Cisco routing and Switching Sept 2014 – Dec 2014 (Miami Dade, FL).
Associate Degree in Information technology, Computer Network System, ITT-Tech Jul 2007- Sept 2011 (Orlando Campus, FL).
- Recognition awards
• Honors – Highest honors – Perfect Attendance
Associate Degree in computer technology, Computer Electronics, Atlantic Technical Center, July 2004 (Fort Lauderdale Campus, FL).
Associate Degree in Electronics, (Canado School Of Technology, P-Au-P, Haiti. Sept. 1989-June 1992)
Work experience:
Verizon, Tampa, Fl Jan 2013 –March 2013
• Troubleshoot networking equipment remotely. Provided help desk to end-users of company’s network equipment such as routers and modem.
CenturyLink, Orlando FL Dec 2011- Dec 2012
• Technical Support. Responded to account holders including billing requests.
• Troubleshoot networking equipment remotely. Provided help desk to end-users of company’s network equipment such as routers and modem.
• Handle customer's account
Sound Waves of Lakeland, FL Dec 2005 - July 2006
In charge for cabling home networking, Surround sound home theater system installation and calibration.
Perform assembly, installation, programming and repair of low voltage systems.
Pulling wire and routing low voltage cables.
Making mechanical and low voltage electrical connections.
Meeting industry work standards for quality and productivity.
Maintenance of company property, tools, vehicles and equipment.
• Set up Commercial and residential pre-wire security system.
Model Electronics of New York Dec 1998 – 2001
• Radio troubleshooting
• Restoration of the assembly line of radio communication
• Soldering and disoldering procedures
• & Quality inspection
To whom it may concern;
I believe my different lab hands on as training at The Academy of South Florida as Cisco technician, and Miami Dade College, ITT Technical Institute as computer network technician, as well as my previous positions have qualified me for this position. My experience in the past as home audio video installer and Technician at Sound Wave of Lakeland, a Certified and Registered Company; as well as my customer service abilities, organizational and academic skills have provided me with the technical aptitude and will provide valuable experience to your organization.
Thank you for your time and consideration, I have attached this letter of interest along with my resume for your consideration. Please feel free to contact me should you have any question or concerns. I can be reached at my cell: 954-***-****/ and via e-mail: ************@*******.*** at your convenience.
Sincerely,
Georgy Antoine.
Georgy Antoine
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