Customer Service Representative
Resume:
Valley Center, CA *****
*********@*****.***
SHIRLEY RICHARDSON
Customer Service Representative
A customer service professional experienced in quickly assessing customer needs and providing creative solutions. Possesses keen listening skills leading to a better resolution of difficult and complex problems resulting in greater customer satisfaction and repeat business.
Professional Experience
JENNY CRIAG, Carlsbad, CA
2008 – Present
(Weight Loss Company)
CUSTOMER SERVICE REPRESENTATIVE
Answer calls from clients for a wide range of issues
Missed call with their consultant making transfers and setting appointments
Shipping issues, didn’t receive order, missing or damaged items ect…
General complaints from clients with the Jenny at Home Program or going to a Center
Certified to answer Nutrition questions from Center Staff about/for clients
Handle Refunds, Billing issues and Placing Food orders
Helping clients with the website and app
Since March we have also started Customer Support for Curves Clubs
Assisting Franchise Owners with a wide range of issues from Website Password resets
To walking them through down loading trainings, workouts and other aspects of there business.
DIRECTED ELECTRONICS, Vista, CA
2002 – 2008
(Designer and marketer of consumer branded electronics)
CUSTOMER SERVICE REPRESENTATIVE (2006 – 2008)
Responsible for answering customer, sales rep and dealer inquires (300 weekly).
• Specialized in working closely with the Credit Department on SIRIUS account inquires.
• Led customers to local dealers for technical assistance.
• Processed Return Merchandise Authorizations for lost or miss shipped orders.
Placing order for the Authorized Dealers
SHIPPING CLERK (2002 – 2006)
Responsible for pulling and packing customer orders, manifesting orders of 400 daily UPS shipments.
PEPPERONI’S, Valley Center, CA
1998 - 2002 (Italian Family Restaurant)
MANAGER (1999 – 2002)
Responsible for the management and scheduling of the restaurant’s kitchen staff of about 15.
• Opened and closed the restaurant following standard set-up and close-out procedures.
• Ordered all food and supplies for the restaurant operation.
• Successfully resolved all customer complaints during shift.
Assisted in large deliveries and parties
DAY COOK AND CASHIER (1998 –1999)
Responsible for morning preparation before restaurant’s daily opening.
• Prepared meals as ordered.
• Served as cashier for in-house dining and takeout orders.
HEAVY HITTERS, Valley Center, CA
1994 - 1998 (Ornamental baseball bats)
SHIPPING CLERK
Responsible for quality control of final product.
• Identified flaws in material and miss spelling of logos.
• Packed orders and ordered shipping supplies.
Sending information to lead customers
HOUSE OF FABRIC, Escondido, CA 1993 - 1994
(Retail Fabric Store)
CLERK
Responsible for cutting fabric, cashiering, stocking shelves and answering customer questions regarding fabrics and specific sewing questions.
References;
Laura Rook 760-***-**** co-worker for the last 7 years.
Renee Cuevas 760-***-**** co-worker for 5 years. She has went to another company.
Don (Hoss) Capel 760-***-**** neighbor for over 30 years
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