Customer Service Manager

Maria R. Villarreal

***** ******** ******,******,** 92604

949-***-**** <mailto:**********@*****.***> **********@*****.***

Profile

* A performance driven operations professional with superior

communication, computational and analytical skills with proven achievements

in strategic planning, total quality management, inventory control, shipping

and receiving, distribution management, technology transfer, and regulatory

compliance

* A solid commitment to excellence utilizing a broad knowledge base

and skills contributable to functional, operational, and organizational

success

Work Experience

IPC USA, Inc., Irvine, CA

Inventory Control Specialist, 2014-5/2015

* Receipt and approve bulk purchases for payment

* Rebrand below the rack BOLs for billing

* Coordinate and accrue for pipeline terminal charges and process

subsequent invoices

* Coordinate cargo shipment accruals and payments, and invoice bulk

sales

* Track product movement on pipelines

* Coordinate and send DTN TABS files for PNW, Southwest and Gulf

Coast regions

* Manage and distribute terminal reports for IPC inventory locations

* Reconcile FIFO system inventory and non-inventory entries

* Rectify cost and pricing issues with AP personnel

* Reconcile month end reports from all inventory locations prior to

closings

Dulcinea Farms LLC, Ladera Ranch, CA

Logistics Coordinator, 2011-2014

* Coordinated movement of material and expedited material flow by

utilizing OPS 820 forecast report in conjunction with a 6 week estimate

* Administered grower s to ensure product delivery as agreed

* Reviewed forecasted volumes based on region

* Built relationships with vendors

* Planned and released work orders as required to meet customer

orders while maintaining optimum inventory levels

PepsiCo, Inc., Fullerton, CA

Senior Inventory Analyst, 2008-2010

* Managing Pepsi product distribution centers in Fullerton and Buena

Park

* Maintained goal of 98% product freshness

* Responsible for resolution of product incubation and delayed

freight issues

* Oversaw 100% quality holds traceability

* Directed cycle counters, investigated overages and shortages, and

generated monthly and quarterly reports

* Achieved 100% inventory accuracy during 2009 physical inventory

* Led successful SAP rollout without customer service interruption

* SAP super-user and trainer.

Gateway, Inc., Irvine, California

Inventory Analyst II, 2006-2008

* Managed Gateway/eMachines retail computer and service parts

inventories across multiple service partner warehouses in North America,

Mexico, Europe, and Japan

* Ensured accurate posting of inventory transactions using perpetual

inventory management applications AS400, SAP, and Oracle.

* Coordinated and resolved issues with internal and external program

managers

* Analyzed complex inventory transactions on various databases

including AS400, SAP, Oracle, and Alorica s Helix CRM software

* Influenced departmental enhancement decisions that improved the

implementation of Oracle

Additional Work Experience

Jack Schwartz Shoes, Inc., New York, NY

Account Manager, 2003-2006

Directed transportation matters for domestic shipments, assisted third party

warehouses with annual physical inventory, oversaw customer compliance

program

Steel Horse Automotive, Compton, CA

OS&D, Warranty Claims and Logistical Support Supervisor, 1998-2003

Facilitated international and domestic shipments, responsible for audit of

merchandise receipts, assisted managers with imports and exports, completed

regulatory and compliance documents for U.S. Customs, managed relationships

with customs brokers

Kids R Us, Irwindale, CA

Department Manager, 1991-1998

Planned and scheduled efficient use of manpower, managed highly motivated

workforce to achieve optimum productivity levels, directed company s truck

fleet, receiving, and shipping departments

PGP Industries, Santa Fe Springs, CA

Traffic Coordinator, 1986-1991

Directed transportation teams for domestic and import-export shipments and

hazardous shipments, developed and implemented transportation policies,

oversaw traffic-related problems and compliances

Education

Mount St. Mary s College, Brentwood, CA

BA Business Administration

Fluent in English and Spanish

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