Active Directory Management

Meledy Mathis

*** ***\Trailboss

Unit ****

APO AA 34078

Cell: 832-***-****

Email: *******@*****.***

SECURITY CLEARANCE: DOD Top Secret with SCI Eligibility

PROFESSIONAL CERTIFICATIONS:

•Security + Certified (2015)

•Network+ Certified (2015)

•A+ Certified (2015)

•HDI Support Center Analyst Certification 2013

•CCENT (Cisco Certified Entry Network Technician) 2015

EDUCATION:

DeVry University – Tampa, FL

Bachelor of Science in Network and Communications Management

Graduation: January 2015

Keller Graduate School of Management

Master of Information Systems Management

Projected Graduation: June 2016

HARDWARE/SOFTWARE EXPERIENCE:

-Cisco Hardware: Routers, Switches, IP phones CISCO 2600, 3600, 3800, Series Routers

-CISCO 3750 Series Catalyst Switches

Test Equipment: Fluke TDR and OTDRs

•Software: Windows 2000,XP,Vista, Microsoft Office Suite 2003, 2007, 2010,System Management Server (SMS),Active Directory, Microsoft Visio 2007, Remedy, SCCM, Desktop DNA, Dame ware, Ghost, Teradici

•Network Management: Cisco Works, Whatsup Gold, and Syslogger

PROFESSIONAL EXPERIENCE:

TrailBoss Enterprises ( Systems and Network Administrator) Curacao ( 4/2015 – Present)

Performs system backups, hardware/software installation and upgrades to include switch and router modifications and changes

Primary computer support representative to the site assisting with daily functions of computer, network and software management for the site and end users.

Daily maintenance and recovery with user and network issues related to the Microsoft Windows network operating system environment, as well as server based applications.

Provided 3rd level infrastructure support, and assisted in the maintenance and troubleshooting of SCCM, and client workstations

Cambridge International (Surge Desktop Technician) –MacDill AFB, FL ( 1/2015 - 3/2015)

Relocated computers from one network location to a new network location and update asset information to maintain inventory integrity

Imaged new systems either through disks, PXE boot or PC over IP

Monitored systems on UNCLASSIFIED/SECRET/ networks for IAVA compliances according to DOD, and DISA requirements.

Jacobs Technology (Service Desk Technician) – MacDill AFB, FL (1/2013-6/2014)

Supervised and managed on a daily basis over 1500 user account's in Active Directory

Installed and managed Microsoft System Management Server (SMS) for system maintenance, software deployment of updates, and desktop deployment

Launched user feedback survey based on input from Help Desk Institute to gauge customer satisfaction and support

Routinely exceed call-handling goals, closing an average of 30 calls daily (25% above quota) with a 75% first-call resolution ratio and an average talk-time of 7.5 minutes -- well below 10 minute goal

The Experts (Deployment Technician) - Tampa, FL (9/2012-1/2013)

Led functions required to deliver desktop and laptop support to 300+ user environment while increasing experience in a diverse set of networking and system tools

Deployed over 200 new laptop and desktop computers per site to: verify data transfers, run command scripts and repackage retiring assets

Relocated computers from one network location to a new network location and update asset information to maintain inventory integrity

Perform troubleshooting of the IT infrastructure for operating issues involving failures, degradation and event correlation using various software and hardware monitoring tools

CSI Corporation (Deskside Support for New York Life) - Tampa, FL (4/2012-7/2012)

•Assisted in troubleshooting user problems relating to Operating System issues (Win9x, NT, and Win 2000), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity

•Supervised patch management software installations and updates for compliance with known IAVA security vulnerabilities

•Managed user rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates Active Directory

SAIC (Senior Network Administrator) Guantanamo Bay, Cuba (11/2011-2/2012)

•Monitored network traffic for the LAN and WAN network during the installation and integration phase of the project, immediately isolating and repairing any outages

•Developed Visio diagrams for the Local Area and Wide Area Networks to insure continuity during the engineering phase into the operations and maintenance phase

•Assisted Senior Network Engineer with installation of network equipment such as Cisco routers, switches and TACLANE's to include initial configurations and IOS upgrades

•Responsible for ensuring network cabling infrastructure was updated in accordance with the new network operating standards for the Office of Military Commissions

Defense Intelligence Agency (Network Administrator) – MacDill, AFB (05/2009–11/2011)

•Responsible for monthly and yearly keying over 80K worth of COMSEC material on KG-75A, KG-175A, KG-175D, Tactical Receive System

•Supervised the upgrade of Cisco IOS images on over 400 network devices to ensure IA compliance using Cisco Works

•Monitored LAN to troubleshoot outages and either fix local equipment to restore

•Service or contact service provider and help troubleshoot remote side

•Analyzed the Joint Worldwide Intelligence Communication System network to immediately isolate and repair network incidents

NATO Communication and Information Systems Services Agency (LAN and Server

Administrator)-Naples, Italy (05/2007-05/2009)

•Supervised and managed on a daily basis over 1500 user account's in Active Directory

•Installed and managed Microsoft System Management Server (SMS) for system maintenance, software deployment of updates, and desktop deployment

•Installed, upgraded, and maintained cabling in over 45 co-located NATO installations

National Security Agency (Senior System Administrator) – Fort Meade, MD (4/2004- 5/2007)

•Information Assurance Trainer:

Provided end user trainer on acceptable use and security policies

Established end user training on acceptable use and security policies

•Monitored systems and servers on UNCLASSIFIED/SECRET/TOP SECRET networks for IAVA compliances according to DOD, INSCOM, and NSA, and DISA

•Accounted for the security and installation of automated equipment valued in excess of 3.5 million dollars within the National Security Agency.

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