Engineer Customer Service

Narendra N. Patel

**** ***** **** ***** ************, Texas 78660

H: 512-***-**** C: 512-***-****

****************@*****.***

Profile

Strongly committed and energetic worker with extensive volunteer experience over three years in a busy hospital emergency room environment and earlier experience in customer service in retail and banking.

Recognized by professional staff for accuracy and thoroughness of work, reliability, skills in delivery of care, customer service, attention to detail, and patience and concern in working with customers, patients, and families in a variety of settings.

Training and experience in health care settings is complemented by a number of years experience as a professional civil engineer, customer service representative, cashier, and very high grades in all academic areas throughout.

Very strong analytical, problem solving, and interpersonal communication skills.

Education

Austin Community College 2011–present

GPA: 4.0

Will complete alternate admission prerequisites for graduate nursing program at the University of Texas in Spring 2014. Have received A’s in all but one of 7 courses completed to date and presently repeating a course that was not completed successfully due to cataract surgery in that semester.

Austin Community College Certified Nurse Aide (CNA), 2011

GPA: 4.0 Certified Pharmacy Technician, 2003

Newark College of Engineering M.S. in Civil Engineering, 1991

Sardar Patel University, India B.S., First Class with Distinction, in Civil Engineering, 1982

Experience

St. David’s North Austin Medical Center – Austin, Texas 2010–present

Volunteer, Emergency Room

Actively volunteer in all areas of emergency services at a busy acute-care hospital several days weekly. Assist the nursing staff in patient care and counseling and such other tasks as recordkeeping, sterilization of equipment, stocking of consumables, and patient transport. Earned reputation for reliability, skills in dealing with patients and families in high-anxiety circumstances, and accuracy and thoroughness of work.

Buckner Villas – Austin, Texas 2011

Intern / Certified Nursing Assistant

Served a semester-long internship at a highly rated center offering a full range of care from independent living to skilled nursing and rehabilitative care. Provided direct care to sick, convalescent, and disabled patients under the guidance of the Director of Nursing and Registered Nurses. Assisted with daily living skills and hygiene, maintained orderly patient rooms, oversaw safety procedures, and provided a kind and compassionate environment. Offered basic bedside care, took vital signs, collected specimens, and performed such procedures as enemas and catheter and drain care. Answered call lights and recorded incidents.

Texas Department of Transportation – Austin & Waco, Texas 1996–2009

Transportation Engineer I-IV

Joined the Department as a Transportation Engineer I in the Waco District Office and was promoted in 2000 to the Headquarters Design Division, receiving regular promotions. Acted as an advisor to the division and district as well as to other governmental agencies on the engineering aspects of transportation projects Reviewed plans and advanced complex engineering work such as layouts, sketches, plans, specifications, and estimates (PS&E) to ensure compliance with applicable federal and state laws, policies, procedures, standards, and guidelines. Served as a primary liaison to districts, divisions, and the Federal Highway Administration.

H-E-B Grocery – Austin, Texas 2003–2004

Cashier

Assisted customers with purchases and managed a cash drawer. Handled debit and credit cards, travelers’ checks,

and coupons.

Narendra N. Patel Page 2

Walmart Super Center – Round Rock, Texas 2003

Cashier

Full-time employment as a cashier in a busy retail environment. Issued gift cards, checked account balances, and sold cashier checks and gift certificates. Assisted customers in finding products and managed cash drawer.

People’s Pharmacy – Austin, Texas 2002–2003

Certified Pharmacy Technician

A part-time assignment to assist pharmacists in one of Austin’s busiest pharmacies. Filled compound oral, topical, and rectal prescriptions and assisted with inventory and records management.

Kansas Department of Transportation – Dighton, Kansas 1993–1996

Assistant Area Engineer, Construction

Oversaw construction of multiple highways, roads, and bridges, making site inspections during and upon completion of projects to ensure compliance with specifications and state and federal design and construction standards. Supervised a team of 19 civil engineers and engineering technicians and resolved conflicts between contractors and Department project staff regarding intent of plans and specifications. Led preconstruction conferences with contractors, utility owners, and county and city engineers for projects ready for construction, interviewed prospective employees and recommended action, and coordinated with the Area Engineer.

New York State Department of Transportation – Hornell, New York 1992

Civil Engineer 2

Performed bridge inspections in Region 6 and served as Team Lead for an alternate inspection team.

City of Waterbury – Waterbury, Connecticut 1991–1992

City Traffic Engineer, Traffic Engineering Department

Supervised a team of 15 in designing and administering the city’s traffic control plans and systems. Prepared and administered the Department’s budget and served as primary liaison to other departments.

City of Norwalk – Norwalk, Connecticut 1990–1991

Assistant Civil Engineer, Design, Department of Public Works

Prepared plans, specifications, and designs for such projects as streets, sidewalks, and drainage facilities.

PNC Financial Corporation – Piscataway, New Jersey 1986–1990

Teller

Provided a full range of teller services to retail and corporate customers in a busy banking environment. Greeted customers and resolved problems and questions about accounts.

Earlier Significant Experience 1982–1990

Worked as a civil engineer, engineer in training (EIT), and assistant civil engineer in public and private sector organizations in the United States and India.

Licensure

Licensed Professional Engineer

Texas, Connecticut, Kansas, New York, Florida, Pennsylvania

Citizenship

U.S. Citizen

Contact this candidate