Desktop Support Manager

Bryan Suarez ** Fairmount Avenue

Hackensack, NJ 201-***-**** (C)

********@*****.*** 201-***-**** (H)

CERTIFICATIONS

Symantec Certified specialist 12.1/CompTIA A+ Certification

QUALIFICATIONS

End user support Network/Hardware/Software/IP Phones and other peripherals

Identified and resolved application and network issues.

Experience working with and removing Spy-ware/Malware/Trojans/Viruses/Rootkits.

Data recovery and data transfer when systems have been compromised or need to be replaced.

Extensive experience with image creation and deployment using Acronis.

Onsite and offsite technical assistance to local and remote personnel

Installation configuration and administration of Windows 2003/2008 servers.

Experience working with VNC/Dameware/RDP/Lync and SCCM for remote administration

Print Server administration, installing/configuring and updating printer drives for 30 sites

EXPERIENCE

Desktop Support Analyst

Education Dynamics, Hoboken, NJ Nov14-April 15

Supported users in person, over the phone and using remote desktop tools.

Administration and maintenance of Active Directory/Exchange/MS-Lync user accounts

Desktop Support for Windows 7 64 Bit Environment Supporting 250 users in 3 sites

Malware/Virus Security threat removal using System center endpoint protection

Worked with SCCM 2012 to create task sequences and deploy operating system images

Performed hardware and software upgrades on Dell Latitude laptops

User support and documentation using Spiceworks call tracking and knowledgebase

Create and deploy corporate images for end users and developers using Acronis and SCCM

Updated and tested PC images before going into a production environment

Cisco IP Phone System set up and administration

Desktop Support Analyst

COSCO Container Lines, Secaucus, NJ Jan 04- Sept 14

Extensive regional support administration for 30 sites with over 750 combined users.

Built, configured and maintained Windows 2003/2008 Servers hosting various applications

Worked on upgrading and updating systems from Windows XP to Windows 7 64 Bit platform

Transitioned entire infrastructure from Symantec Antivirus to Symantec Endpoint protection

Prepared documentation for clients and IT Helpdesk on use and basic troubleshooting

Created and maintained Cisco VPN user accounts using the Cisco ACS system

Point of escalation to the Helpdesk and management to get issues resolved efficiently

2nd/3rd Level Support to the Helpdesk for all regions using Footprints call tracking system.

Support of Windows2003/2008 and 2012 Servers.

Desktop support issues, including Spy-ware removal and virus removal.

Maintenance of Symantec Endpoint Protection Manager.

Worked with Windows servers on the VMware VSphere 4.1 Platform

Websense administration for 16 sites

EDUCATION

Fairleigh Dickinson University Computer Career center 2003

Major: Business Management/Management Information Systems May 1991

LinkedIn Profile

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