Microsoft Office Management

Curriculum Vitae of Nobuhle Twala

PERSONAL DETAILS

Name : Nobuhle

Surname : Twala

Gender : Female

ID Number : 921**********

Nationality : South African

CONTACTS

Residential address : 1169A Ndimande Street

Zola North (Soweto)

P.O Kwa-Xuma

1868

Cell phone number : 082-***-****

E-mail address : *************@*****.***

CAREER OBJECTIVES

To be an integral part of a dynamic institution where my enthusiasm and hard work will lead to success not only for me but for the organization/company, I represent.

I need to form part of a progressive team where creative thinking resolves problems and contributes to the well-being of the company/organization.

EDUCATIONAL QUALIFICATIONS

SECONDARY QUALIFICATION

Year : 2010

School : Zakariyya Park Secondary

Qualification : National Senior Certificate with Admission to Bachelor’s Degree

Subjects : English; Afrikaans; Life orientation; Mathematical Literacy;

Accounting; Business Studies; Economics

FURTHER EDUCATION

Institution : PC Training & Business College

Course Completed : End User Computing: Microsoft Office

Qualification : Certificate of Competence

Period : January 2012 to March 2012

Modules : Introduction to Computers; Introduction to Microsoft Word;

Advanced Microsoft Word; Introduction to Microsoft Excel

Advanced Microsoft Excel; Microsoft PowerPoint;

Microsoft Access; Microsoft Outlook and Internet

Institution : Eaglesvale College

Course completed : Bank Teller Course

Qualification : Training Certificate

Date Issued : 03 May 2013

PERSONAL SKILLS AND COMPETENCIES

Language abilities : Home Language: IsiZulu

: I can speak read and write English (advanced level)

: I can speak, read and write Afrikaans (medium Level)

Public Relations and Communication : Dealing with clients, solving problems which may arise

: Very good verbal and written abilities

: Well-mannered, approachable person

Management : Independent strategic thinking person

: Liaising with Management

: Attending meetings

: Troubleshooting and problem solving

Staff management : Good planning, organizing, control

: Initiative, team player, assertive, works under pressure

: Self driven, Can work individually and as part of a team

Can handle set-backs

EMPLOYMENT CAPABILITIES

Company : NRB Risk Solutions (Learnership Programme)

Department : Debt Collection

Qualification : Contact Centre NQF level 4

Unit Standard

NQF level

Credits

Comply with service levels as set out in a Contact Centre Operation

4

10

Monitor and maintain performance standards in a Contact Centre

4

12

Identify customers of Contact Centres

4

4

Provide couching to personnel within a Contact Centre

4

10

Implement and co-ordinate Contact Centre activities in a commercial environment

4

18

Engage in sustained oral/signed communication and evaluate spoken/signed text

4

5

Use language and communication in occupational learning programmes

4

5

Read/view, analyse and respond to a variety of texts

4

5

Total Credits

69

Duties : Capture Data

Call Debtors

Handle incoming and outgoing calls

Negotiate and make payment arrangements

Do regular Follows up on payments and arrangements made

Communicate with debtors using other sources like e-mail

Duration : October 2013-May 2014

Reason for leaving : End of contract

REFERENCE

Name : Nathan Moodley

Position : DLA Facilitator

Contact : 083-***-****

Name : Sindisiwe Mabaso

Position : Colleague

Contact : 078*******

Contact this candidate