Customer Service Office

NARGIS BASHIR * Pompano Place Brampton ON. L*P *M*

(416)564- 6503 ● ***********@*****.***

ADMINISTRATIVE CLERK

• Results focused • Client-oriented • Time management • Team player

PROFILE

Certificate in Office Administration with 5+ years proven track record of providing exemplary customer services by exceeding expectations

Experience in providing accurate information to customers and the public concerning goods, services, regulations and policies in response to telephone and in-person enquiries, directives and procedures

Well-developed interpersonal skills and demonstrated ability to interact efficiently and courteously with clients, public and employees within diverse clientele

Functional knowledge of handling products & equipment in accordance to standard policies and procedures

Understanding in general office task, data entry, day to day billing and filing of documents

Superior planning and organization skills to organize and prioritize workloads

Comprehensive knowledge of MS Office Applications, Internet, Email and Researching

Good communication skills in English both verbal and written with fluency in Urdu, Hindi and Punjabi

KEY STRENGTHS

Public relation

Office procedures

Client Development &

Retention

Complaint Handling &

Resolution

Basic Accounting

Negotiation & Listening skills

Correspondence and Report

Organizational intelligence

Record Management

RELEVANT EXPERIENCE

Customer Service and Communication Skills

Proactively demonstrated leadership in the counter with the goal to deliver an enhanced customer experience and create a positive “First Impression’” by greeting and engaging customers in a range of healthy menu selection and informational conversation

Greets customers and provides information, taking orders and ensuring a positive experience in a high volume environment

Ensured customer problems are handled appropriately, escalating issues when necessary

Provided product and service information to assist customers in decision making

Resolved any sales related issues with the customers as well as with the staff

Management and Office Administration Skills

Awareness at composing, editing, expressing and presenting information as well as documentation

Establish price of goods and tabulate total payment required using electronic or other cash register

Plan and maintains good organization of work area to meet customer demands

Knowledge in preparation of correspondence, reports, statements and other materials

Familiarity with the operation of office equipment, receive and forward telephone or electronic enquiries

Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases

Calculate total payments received at end of work shift and reconciles with total sales

Teaching and Learning Skills

Over 5 years of experience teaching English and Social studies and supervising children between the ages of 10 to 15.

Knowledgeable in different teaching methods to capture the interest and maximize student education

Prepare subject material for presentation to students according to approved curriculum

Assigned, corrected, administered, prepared homework, and testing materials

Took attendance,evaluated progress determined individual needs of students and discussed results with parents and school officials

Implemented remedial programs for students requiring extra help

Participated in staff meetings, educational conferences and teacher training workshops

Prepared Bible scripture syllabus for grade 3 and 4 students

Coordinated several events on an annual basis, including fundraisers, entertainment, fun fairs, church and

Christmas caroling programs for the youth; led teams in friendly game competitions, face-painting, and food stations to raise money for school equipment.

Holding a valid Ontario teaching of License.

WORK HISTORY

Service Crew Mc Donald’s, Brampton 2012 - Present

Teacher PAF Intermediate College, Pakistan / Station High School No.3 2004 – 2012

EDUCATION

Administrative procedure Certificate Humber College, Brampton 2015

Teaching Effectiveness Certificate Humber College, Brampton 2014

Master of Arts (M.A.) in Political Science University of Punjab, Pakistan

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate