Customer Service Sales

CARISSA JEW

***** **** ******* ***** • Walnut, CA 91789

909-***-**** • **********@*****.***

EDUCATION

CALIFORNIA STATE UNIVERSITY, FULLERTON January 2013

Bachelor of Science - Health Science

PROFESSIONAL EXPERIENCE

DAISO JAPAN LLC, CHINO HILLS, CA

General Manager December 2012 - May 2015

•Monitored and analyzed business trends across stores; developed and implemented plans to maximize sales and meet or exceed goals for all areas including sales, payroll, expense control and store contribution

•Ensured protection of company assets by meeting or exceeding established shrinkage goals

•Directed, trained and supervised teams in implementing and maintaining the highest level of presentation and visual standards

•Maintained up-to-date inventory levels of new and existing products to support sales while maximizing inventory productivity

•Coached store teams to develop and maintain operational best practices in the areas of stock flow, floor presentation, asset protection, facilities maintenance, and merchandise function (price changes, transfers, damages, etc.)

•Recruited, hired, retained and developed a team of Store Managers and Associates that achieved excellence in all areas of measured performance to meet or exceed company business objectives

COSTCO WHOLESALE INDEPENDENT OPTOMETRIST, YORBA LINDA, CA

Receptionist March 2012 - December 2012

•Answered phone calls, scheduled appointments and obtained patient medical histories

•Authorized insurance and billing; processed payments and maintained record of transactions

•Performed regular office duties, light cleaning, and maintained office equipment and supplies

•Assisted the doctor by conducting various pre-testing examinations

•Trained patients in contact lens use, hygiene and compliance

LOVENOTES, BREA, CA

Retail Sales Associate June 2011 - April 2012

•Assisted customers with product selection and queries

•Operated computerized cash registers, scanners and affiliated POS

JAMBA JUICE, WEST COVINA, CA

Shift Leader May 2008 - March 2011

•Maintained accurate inventory control through physical cycle-count

•Drove business through effective scheduling and payroll management

•Ensured company selling and customer service standards were upheld consistently through effective training of staff

VOLUNTEER EXPERIENCE

ST. JUDE MEDICAL CENTER, FULLERTON, CA May 2015 - Current

Surgical Waiting Area Volunteer

CASA COLINA, POMONA, CA January 2013 - November 2013

Health Information Management and Medical Staff Volunteer

CERTIFICATIONS

AMERICAN HEART ASSOCIATION BLS FOR HEALTHCARE PROVIDERS

CPR, AED, First Aid, expires October 2016

SKILLS

Computer: Proficient with Microsoft Office including Word, Excel, and PowerPoint; PC and Mac platforms

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