Manager Microsoft Office

Ann Marie Roberts

**** **** **** **** #*** Farmers Branch, TX 75234 682-***-**** *******.*****@*****.***

EDUCATION DALLAS BAPTIST UNIVERSITY

BACHELOR OF BUSINESS STUDIES MAY 2012 - PRESENT

Management

EXPERIENCE NATIONSTAR MORTGAGE - Lewisville, TX February 2012-Present

Vendor Management: January 2013 –Present

Develop collaborative relationships with vendor representatives.

Coach and direct vendor teams on the FNMA 571 claim filing process

Observe and evaluate the claim filing execution process and identify areas in which corrective actions are required.

Monitor and reconcile claims for Code 56 report

571Claim Filing: July 2012 – December 2012

Processed assigned claims in a timely manner

Researched and provided required documentation needed to support claims

Created and reconciled claims with claim funds

MI Claims Support: February 2012 – June 2012

Review, analyze, and ensure timely settlement of investor and mortgage insurance claims and manage aging claims to determine status and bring to closure

Document and maintain all systems necessary for proper claim handling and follow-up

Research issues and obtain proper supporting documentation in a timely manner as requested by investor or mortgage insurance company

Manage application of all claim funds received and provide additional information as necessary in order to validate all available funds received prior to claim being closed

TARGET - Fort Worth, TX August 2000 – December 2013

Metro Comp Specialist

Monitor price fluctuations.

Follow up on all trends to ensure that the company remains current in the industry.

Accurately enter data for Competitive Shop reports for District Management reviews.

Comparison analysis of districts prices with competitors and other surrounding districts.

SUN LOAN FINANCE - Fort Worth, TX October 2008 – February 2011

Assistant Branch Manager

Evaluated and determined credit risk for new customer applications.

Assisted with bank reconciliations for branch.

Processed payments and managed cash journals.

Assisted manager in approving loans, credit increases, and opening and closing of the month.

Analyzed customer accounts for discrepancies to resolve issues.

COMPUTER MICROSOFT OFFICE SUITE, LSAMS, LPS, VENDORSCAPE

SKILLS LOTUS NOTES

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