Customer Service Manager/ Automobile Workshop Manager/ Service Manager

Arvind Kumar Rao

G* Mehra Enclave

Sulur, Coimbatore

Tamilnadu- 641401.

Mobile: +91-809*******, +91-812*******

Email: ***************@*****.**.**

Objective: To maintain a challenging position with a company that would value my education, expertise, ability and experience, where my high regards of loyalty, hard work and diligence is to be merited & be a reliable job security, job satisfaction with unlimited promotional prospects. To work with a team that has a strong work ethic and a safety conscious mindset.

Position Sought: Workshop Manager/ Service Manager (Automobile)

Job location: Coimbatore, Bangalore, Chennai, Selam, Trichy, Hyderabad, Patna, Lucknow, Kochin, Trivandrum, Tirupur, Erode, New Delhi

Job category: Transportation, workshop in charge, vehicles repairing, quality control, Customer service.

Industry experience: Workshop Manager (Indian Air Force)

9 + Years Senior in charge Workshop (Workshop Manager)

13 + Years Repair and maintenance of common user/ commercial vehicles, Customer service, Warranty repair.

Managed daily operations of workshop to perform vehicle repairs and deliveries on time.

Visited client sites to attend vehicle breakdowns.

Performed staff management.

Identified areas of cost control and managed expenses within allotted budget.

Ensured workshop operations were in accordance with Health, safety and environmental standards.

Developed best practices to ensure smooth and efficient workshop operations.

Ensured efficient utilization of resources.

Monitored and reviewed the internal process to identify improvement opportunities.

Responded to customer’s enquiries in a rapid and efficient manner.

Maximize efficiency through efficient working and innovative solutions.

Contributed to the delivery of customer satisfaction.

Planned & implemented service promotion activities, generation of daily, weekly and monthly reports as required

Improved turnover, customer satisfaction, handling labor and contractors.

Achieved Customer satisfaction through hard work and initiatives.

Ensured cleaning of workshop, safety, security and maintenance of fire fighting equipments.

Professional Skills

Sound knowledge of vehicle maintenance and repair procedures.

Take care of day to day activities of the workshop like service and repair load, customer complaints.

Good communication and leadership quality.

Immense ability to operate and maintain a wide variety of hand tools/power tools and diagnostic scan tools.

Exceptional ability to interact with customers. Wide knowledge of inventory management.

. Ability to work under stress and in unfavorable situation.

Quality conscious and capable of meeting deadlines.

Reporting directly to CEO and concerned authorities on a regular basis.

Education:

MBA in HR and Marketing management from National Institute of Business Management Chennai.

Diploma in Mechanical engineering from Mechanical transport training institute Avadi Chennai.

Diploma in automobile technology from Indira Gandhi National Open University New Delhi.

Professional courses/ Training details:

Crash Fire tenders and Domestic Fire tenders maintenance course.

Aircraft supporting Vehicles maintenance Course.

Modern Mechanical Transport servicing equipment maintenance training.

Maruti Gypsy familiarization Course (MPFI)

Personal Details:

Full Name: Arvind Kumar Rao

Date of Birth: 15 May 74

Nationality: Indian

Marital Status: Married

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge.

Place: Coimbatore

Yours sincerely (Arvind Kumar Rao)

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