Customer Service Manager
Resume:
Juampablo Navas
**** ****** ***** ** ********* Corners, GA 30092
*******@***.***
Objective
A challenging position as a Systems Engineer and the possibility of career advancement.
Summary
An professional with extensive experience in bringing cutting-edge technology. Proven ability to conduct accurate needs analysis, solve problems, assess technical capabilities, conduct strategic planning, build and motivate teams, and manage projects.
Keywords
MS/DOS, Pascal, Cobol, Basic, Visual Basic, Visual Fox Pro, 8086 Assembler, C, C++, MS SQL, HTML, Java, JavaScript, MS Access, Visual Access, OS Palm, Satellite Forms.
Strengths
• Project Management Team Building & Leadership
• Staffing & Budgeting Planning & Scheduling
• Resource Planning & Allocation Multi-Project Administration
• Product Development (Software, QA, Documentation)
• Process Improvement
• Customer Service and Support
• Call Center Management, Telephony, Computer Telephony Integration
• Service Delivery Systems and Quality Management
• Strong analytical and problem solving skills
• Experience in design and maintenance of databases
• Experience with external sources
• Proficient or familiar with a vast array of programming languages, concepts and technologies, Device drivers, User interfaces, Databases, Client/Server, Telecommunications, debugging, reporting and optimization. Professional Experience
Imperial Plastic, LLC., Norcross, GA 2014 – 2015
Process Control
Develop and support the company’s automation strategy through regular interaction with the mills’ process control staffs and with external resources that are recognized as providers of automation technology leadership. Drive the improvement of IP’s operating reliability through the application of appropriate automation and information technologies
Mi Costeñita Services, LLC., Chicago, IL 2013 – 2014 Process Control
Support IP’s reliability efforts through participation in the COE’s precision maintenance programs – along with other activities that may be developed to improve the capabilities of the mills’ automation resources. Support the long term reliability and maintainability of the company’s automation assets through input into the capital planning processes of the mills and the corporation.
Support the effective use of the company’s capital spending through selected involvement in the mills’ capital projects that have significant automation spending.
Yoli, Inc., Chicago, IL 2004 – 2011
Branch Manager (2007-2011)
Responsible for hiring, motivating, and training. the management of the day- today warehouse operations and inventory control for a distribution center. Additional duties involved a warehouse automation initiative and dealing with general outbound freight logistics.
Database Administrator (2004-2007)
Responsible for the design and maintenance of the database and programming of the edit checks, Validated and edited check rules and other programs. Formatted, Loaded, and transferred data into databases. Created and maintained study documentation. Supervised and performed quality review of employee to ensure success of all operations and resolution of any internal conflict.
Chicago Technical Services, Chicago, IL 2002 - 2004 Lead Programmer
Responsible for all aspects of acquiring, installing and administering LAN hardware, network operating systems, end-user software applications, Responsible for designing, implementing, debugging and documenting. Computer Programmer
Developed tools for customization and integration as well as testing code for accounting tasks in the company and our customers. I.S.U.M., Aragua, Venezuela 1999- 2000
Teacher
• Data processing
• Computer science
I.U.T.A.R., Aragua, Venezuela 1999- 2000
Teacher
• Programming III (Visual Fox Pro)
• Computer architecture
• Database
M-22 & Asociados C.A., Caracas, Venezuela 1997- 2000 Software Management
Project lead for develoment programs. Responsible for specifying, designing, coding, and testing program, as well as handling field support issues. C.C. Fermin Toro, Aragua, Venezuela 1997- 1998
Instructor
• Programming I
E.C. Maria de San Jose, Aragua, Venezuela 1997- 1998 Instructor
• Programming I
Imagensystems S.R.L., Aragua, Venezuela 1994- 1997 Technical Support Manager Department
Directed the customer service and technical support for software company. Implemented a strategy for measuring and improving service. Instituted formalized program schedules, periodic program reviews. Managed the delivery of multiple simultaneous products including the introduction of new technologies. Papeleria La Nacional C.A., Carabobo, Venezuela 1994 Computer Systems Manager
Responsible for supporting entire software network for 40 employee company, including LAN technologies, internet, intranet, and Ethernet systems. Education
B.A. Systems Engineer, 1998
Universidad Bicentenaria de Aragua, Maracay, Aragua, Venezuela. Certifications
• I Congreso Venezolano de Informatica (12 Horas) 1993
• I Jornada de Actualizacion de Software (8 Horas) 1994
• Multimedios Distribuidos (8 Horas) 1995
• Novell 3.11 Nivel 1 (20 Horas) 1995
• Ingles I, II, III, IV (222 Horas) 1992-1998
• English I, II, III, IV, Fort Lauderdale, FL 2001 - 2002
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