Customer Service Training
Resume:
RESUME
Personal Details
Name- Pritish Gaikwad
B-4/93b, Keshavpuram, Delhi, India
Phone-844-***-****
*****-*******.*******@*****.**
Career qualifcation-- 4yrs of experience in the field of customer service and communication training for better customer satisfaction.
Qualification- Bachelor of theology
Bachelor of business administration (BBA)
Business skills
1) Microsoft Excel
2) Microsoft Word
3) Microsoft Powerpoint
4) Voice and accent- U.K Accent, U.S Accent, Global Accent
5) English grammar
6) Personality and confidence development
7) Soft skills
8) Good management skills & team handling skills
9) Customer handling skills
10) Good communication and presentation skills
Work experience-
1)Worked as a floor support executive in CBN Multimedia Pvt ltd for 1 year .
2)Worked as a soft skills trainer and personality development trainer in orion call tech for two years
3)Currently working with EXL Services for British gas for collection process
4)
Job Responsibilities - 1) Handling customer calls
2)Customer service excellence
3) Implementing voice and accent training
4) Implementing soft skills & English training
Orion call tech ( 2007 – 2008)
1) Giving Voice and Accent and English communication training.
2) Giving Soft Skills and Interview Skills training.
3) Giving personality development training
CBN Multimedia pvt ltd (2010 -2011)
1)Handling calls and handling team
2)Pulling out the IVR reports
3)Team maintenance
Orion Edutech (2011- 2012)
1)Giving Soft Skills and personality development training
2)Giving English communication training and interview skills training.
EXL Services – Currently working with Exl services with British gas
Handling the customer’s payments & queries regarding utilities
Collection process for U.K customers and interacting with them for helping & getting them out of their utilities debt
.
Hobbies- Reading, Elocution
Qualification- Bachelor of theology
Bachelor of business administration (BBA) ( final year pursuing)
Pritish Gaikwad
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