Knowledge management, project management

Sonali Modi

Address: Erie, *****, Colorado,

Phone: 732-***-**** Email: ********@*****.***

http://www.linkedin.com/in/ss19ss82

Objective:

An MBA Professional with more than 10 years of multi-national experience, looking for an opportunity in the field of Knowledge Management/Project Management

Education

2002 – 2004

Post Graduate Diploma in Business Administration (PGDBA) MBA, Mktg.

Welingkar Institute of Management, Mumbai, India

1999 – 2002

Bachelor of Science (B. Sc.) – Computer Science

V.E.S. College Of Arts, Science & Commerce, Mumbai University, India

Work Experience

June 2014 -

Sept 2014

Mary Kay Inc. as Senior Knowledge Management Specialist

Implement Knowledge Management (KM) Strategy globally

Support change management and transformation into a leading knowledge-based organization

Drive and lead the facilitation of organization-wide knowledge building and knowledge sharing

Disseminate information via internal (KM Website), newsletter, conduct knowledge fairs, site visits, interviews and internal knowledge management assessments

Own the knowledge transfer process and consult with departments on knowledge transfer and conduct assessments

Establish and manage Community of Practices to share best practices, facilitate sharing of information and increase learning/awareness

Identify tools to facilitate knowledge sharing, innovation and content management among employees and the seamless exchange of information across systems

Leading/managing companywide taxonomy process and interacting with department contacts

March 2010 – April 2014

JP Morgan as Asst. Vice President – Project/Transition Manager [Investment Banking Operations]

Develop and implement a master transition plan that manages cost and schedule to create or modify facilities, hire required staff, implement, monitor, track, status reporting and test technical solution, and put in place initial service delivery processes.

Full life cycle project management including monitoring of technical efforts, organization of project activities, communication via cross functional departments, etc.

Drive activities related to project staffing and mobility, including recruitment, on-boarding, skill-gap analysis, organizing training programs, planning for travel etc.

Risk & issue management – creation and maintenance of risk and issue register. Monitor, track, resolve critical transition related issues. Perform post-implementation review and document lessons learnt.

Identify, assess, and record near-term business needs, recommending business priorities, and advising businesses on options, risks, and costs versus benefits

Document and analyze required information and data. Deliver analysis results in the form of documents, presentations or verbally

Aug 2008 -

Dec 2009

HSBC Bank as Manager - Knowledge Management/Development [for Operations group including Six Sigma ]

Launched & owned knowledge management system (KMS)

Ensured engagement by one and all in the shop/s by garnering meaningful knowledge contribution

Drove KM to help business eliminate critical business pain areas (customers’ point of view); thereby contributed to enhanced customer satisfaction

Helped business achieve better performances in existing /new processes : Launched KM projects/initiatives around performance gaps/variation with an objective of improving process performance using principles of knowledge sharing /reuse

Measured benefits of the KMS in terms of financial and non financial impacts

Drove various KM programs time to time basis i.e. Drove various campaigns of KM i.e. innovation drive, Community of practice, Best Knowledge Contributor award & many more campaigns from time to time.

Developed communication collateral around various initiatives – e-mails, presentations, newsletters

Managed the rewards and recognition programs within the team. Created a platform for staff bonding

Identified training needs, prepared a training road map and worked towards delivering the same

Cost Management tracking and analysis to identify potential cost savings

July 2005 –

July 2008

Consultant/Global Knowledge Manager at Capgemini Consulting India Pvt Limited [Manufacturing and Automotive sectors globally]

Maintenance and customization of the portal to ensure it reflects latest content

Creation, management and administration of new repositories to store new content and information

Create greater value for the business through the creation, management and administration of new and relevant content repositories

Maintaining Lotus Notes databases of content – including taxonomy maintenance, filtering content, tagging keywords, and reviewing and rating content (with inputs from SMEs where required)

Support sales / delivery knowledge requests from senior management and pursuit teams

Publish newsletters (gather content, create and modify newsletters and publish)

Ensure active participation on weekly and monthly community conference calls

Maintaining engagement credentials / qualifications to assist in the Sales Process

Provide knowledge statistics – contribution, usage etc. – reporting to management

Facilitated and attended Global Community Conferences at France, Netherlands, Germany and Spain

Feb. 2004 –

July 2005

‘Research Analyst’, at Agilisys

Led the dedicated team for FreshMinds, UK (an external client of Agilisys)

Team provided inputs for the purpose of business development for clients of FreshMinds

Business research on various verticals, trackers and profiles

Research involved analysis based on data from external databases, Internet etc.

Clients of FreshMinds won 90% of the projects as a result of the research insights provided

Strengths and Achievements (Based on past Performance Reviews)

Won the Pathfinder award in JP Morgan for H1 2011

Have demonstrated strong analytical skills and business understanding

Have always delivered on projects on schedule in spite of tight deadlines

Have been acknowledged for exceeding client’s expectations in terms of the overall deliverables and have received positive feedback from the client on various occasions

Have been regarded an effective team player and acknowledged for contributing towards a positive work culture by motivating and guiding juniors

Computer Skills

Proficiency in MS Windows, MS Office

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