Customer Service Representative
Resume:
Sandra E Jimenez
Puyallup WA 98374
********@*****.***
Objective
Bilingual professional seeking position utilizing my computer and excellent customer service skills to the best of my potential
Experience
Bank of New York – Production Specialist – Unit Leader - 2000 to present – supervised six processors and distributed workload to all clerks – responsible for training all new employees and new products – maintain and update daily, weekly and monthly reports – setting up new clients with Inform and Mainframe for Internet trading and maintaining existing clients with adding accounts and new products – researching & resolving issues with Inform and Mainframe services – work closely with Relationship Managers – strong international communication with European affiliates regarding day to day functions and new business
Skadden Arps – Office Assistant – 1997 to 1999 – maintained database with client information – request for index numbers and future court dates – prepare letters and memos for mass distribution and generate assessment folders – filed & updated client records – answered phones – filed affidavits
Chemical Bank – Check Research/ATM Investigator – 1991 to 1994 – investigated and verified ATM transactions through the use of microfilm – corrected encoding errors, debit/credit of customer accounts – ensured check clearance and generated weekly reports
Lincoln Savings Bank – Head Teller/Customer Service Representative -1986 to 1988 – supervised and scheduled daily activities of four teller staff – assisted tellers with customer transactions – responsible for training and development of new teller staff- conducted periodic performance reviews and provided ongoing counseling - established daily teller and branch balancing routines – maintained a variety of logs, records and inventories as required
Education
Baruch College – 28 credits completed toward bachelor of Science in Accounting 1981 to 1983 - Cumulative GPA 3.04
Skills
Quality focused
Attention to detail
Strong work ethic
Microsoft Office
Outlook & Lotus notes
Trainer
Leadership
References – available on request
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