Customer Service Representative
Resume:
SHUNDA E. DEBOSE
HOUSTON, TX 77066
*******@*****.***
OBJECTIVE
To obtain a challenging position in Exports/Imports with a growing logistics company that offers opportunities to utilize my skills and grow with in the company.
EXPERIENCE
DHL Global Forwarding, Humble, TX 3/2015 – Present
Ocean Export Operations Specialist
Creates and confirms transport order to ensure pickup of the shipment at origin.
Performs booking and booking optimization according to internal guidelines .
Prepares, controls and distributes all required Export documents to counterparts
(carrier, consignee, supplier, etc.)
Maintains excellent relationships with suppliers.
COSCO Container Lines America, Inc. Houston, TX 11/2015 - 3/2015
Export CSR
Booking requests, changes, edits, container transfers, shipment tracking/tracing.
Correspondence and resolution of issues with customers, local and overseas offices.
Assist customers with route requests, OOG approvals, special equipment approvals.
Assist with 3rd party invoicing
PANALPINA INC./PANPROJECTS/ CONTRACT Humble, TX 6/2014 – 9/2014
Import/Export Agent
Confirm with steamship line the ETA and inquire about additional charges.
Coordinate delivery of cargo with trucking company and advise of last free day for cargo pick up.
Coordinate delivery of hazardous material with approved trucking company.
Scheduled truck shipments from Bergamo, Italy to Gemlik, Turkey.
Bill destination charges to customer.
PENTAGON FREIGHT SERVICES / CONTRACT Houston, TX 2013 – 2014
Import Agent
Coordinate the movement of import cargo, handling special account requirements
sending arrival notices and aged cargo notifications.
Coordinating all aspects of the import process to attain quality customer service while complying with company directives, national, and international labor and transportation laws.
Coordinate ISF (Import Security Filing) documents.
Coordinate electronic invoicing.
Complete customs clearance for shipments via ABI – US Customs systems.
BDP INTERNATIONAL Houston, TX 2007 – 2013
Logistics Coordinator II
Responsible for coordinating export functions, data entry and document distribution
duties associated with customer export shipments.
Receive documents and initiate logging process.
Confirm data received is in compliance with all US Customs requirements.
Process all documents in accordance with requirements.
Coordinate cargo availability and arrange pickup and delivery.
Finalize billing and distribute documents as required.
Review daily monitoring reports, ensure all measurement standards are met, and proactively report non-conformances.
Assist with accounting issues.
MAERSKLINE/ SAFMARINE The Woodlands, TX 2005 – 2007
Export Customer Service Representative
Ability to provide excellent customer service to internal and external customers at all times.
Manage export bookings in the worldwide systems.
Request bookings per customer’s order.
Provide routing information, transit times from place of receipt to place of delivery.
Provide cut off information which informs the customer of the date and time of different port cut offs.
Assist customers with documentation issues with bill of ladings for shipments.
Ability to communicate orally and written with co-workers as well as clients.
Respond to customers emails in a timely manner.
Correspond with dispatch personnel throughout the US to assist with resolving customer issues.
JP MORGAN CHASE Houston, TX 2003 - 2005
Internet Service Center Representative
Provide personalized service to online customers via the internet.
Execute transactions promptly and accurately.
Respond to client’s requests and inquiries.
References available upon request
Contact this candidate