Customer Service Representative

REGINA HUBAR

**B Taylor Court • Streamwood, IL **107 • 630-***-**** • ***********@*****.***

TEST KITCHEN ASSISTANT

Excellent knowledge and training in food preparation and kitchen safety. Expert in nationally recognized food brands as well as various food groups and ingredients. Highly proficient in MS Office Suite including Word, Excel and Outlook.

EXPERIENCE

THE PAMPERED CHEF, Addison, IL 2001 – 2015

Test Kitchen Assistant (2006 – 2015)

Provided vital support to Product Application and Test Kitchen Recipe Application teams in all areas of product testing for consumer use and recipe development lifecycle for publications including cookbooks and magazines.

Organized weekly product demonstrations and recipe preparations for review by senior officers including the CEO, Chairman, SEO, MEO and other senior executives.

Managed and coordinated food preparation for company events from concept to delivery including officer luncheons, new hire welcome events, etc. as needed.

Instrumental in marketing of new product lines by assisting production teams in video and photo shoots demonstrating product functions.

Managed all aspects of the Pantry Room inventory including organizing pantry products, inventory replenishment, budgeting, and receipt reconciliation for use by the finance department.

Provided hospitality support for the New Field Directors Academy training.

Managed product inventory controls including maintaining inventory of products within the Test Kitchen and adjacent warehouse, recordkeeping of replacement parts, and reporting of current stock quantities to management.

Utilized strong interpersonal and communication skills across various departments to drive multiple iterations of recipes and product development from concept to completion.

Customer Service Representative (2001 – 2006)

Provided business to consumer support by maintaining use and care requests, processing orders, shipping adjustments, and refund/credit card auditing.

Provided troubleshooting for the Missing Package hotline and outbound order resolution.

Created CRM and product training tracking report for use by management for cross-training opportunities.

Attended and represented the Customer Service Department at the annual National Conference at McCormick Center.

GREEN CLEANING BUSINESS, Naperville, IL 1999 – 2001

Self-Employed

Implemented and executed natural and organic cleaning solutions for residential and commercial clients.

ADMIRAL CORP., Chicago, IL 1995 – 1998

Group Leader, Contractor for North Central College

Inspected and provided sign-off for cleanliness of dormitory residences, offices, college library, student cafeteria and restrooms for use by occupants.

Managed maintenance requests, hall openings and closings; served as a facility group leader and assisted in the management of residence halls.

EDUCATION

Working towards a Bachelor's Degree in Marketing and Management,

National Louis University, Chicago, IL

Associates Degree, Marketing, Elgin Community College, Elgin, IL, 2014

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