Customer Service Sales

Luis Gerardo Rodriguez

**** ********* ***** *******, **, 75041 972-***-**** *******@*******.***

Richland College May 1999 –

Assoc. in Arts Degree – in progress

Garland High School May 1998

Diploma: Graduated 1998

Band Squad Leader

Southwest Credit L.P. March 2014 – February 2015

Accounts Receivable / 3rd Party Collections, Dallas, TX

Resolve delinquent accounts in the communications, utilities, financial, and education industry, by communicating with consumers to establish repayment terms.

Handle high volume inbound and outbound calls, resolving consumer disputes and negotiating payments, while complying with all State and Federal regulations. Exceptional communicators with outstanding negotiation skills, strong attention to detail, dedicated persistence, and goal oriented.

PCV Murcor Real-estate Services May 2013 – February 2014

Client Manager, Dallas, TX

Client Manager for an Appraisal Management Company (AMC) providing valuation appraisal services.

Managing and assisting Real Estate Agents, and Appraisers with a variety of services from access. Monitor Property Inspection orders and results including occupancy verification. Assistance with client guidelines, information gathering for a shippable BPO, or Appraisal report, and other administrative services

Arbitron Ratings

Entertainment Industry, Dallas, TX June 2011 – August 2011

Responsible for placing telephone calls to computer generated telephone numbers to enlist the household's cooperation in a survey.

This position could also be responsible for placing calls to obtain data for client-specific studies in both Spanish and English speaking homes

Wingspan Portfolio Advisors

Customer Advocate – Mortgage Industry – Carrollton, TX February 2011 – May 2011

Advocate as an Executive Customer Relations (ECR) - Office of the CEO and President for Bank of America in the mortgage industry.

Research the customer’s complaint and providing a resolution via a formal bank letter and a phone call.

When required, respond to the proper official or legal entity that forwarded the complaint. (Ex. The Attorney General’s office or Office of the Comptroller of the Currency.)

Bank of America NA

Customer Service and Sales Specialist, Richardson, TX September 2009 – November 2010

Service inbound calls from BAC Home Loans Servicing Clientele, answering or resolving customer’s mortgage loans & questions

Cross sell other bank deposit products and services when appropriate.

MBNA America / Bank of America - New Account Specialist III – Addison, TX March 2001 – September 2009

Market MBNA/Bank of America credit products to existing and potential retail clients

Liaison between major market group accounts

Led International Bi-Lingual Marketing effort to increase market share for the Puerto Rico market.

Partnered with sector management to assist with training and mentoring of new marketing representatives

Exceeded team site sales goals by 126%

Application Software: Experienced MS Office, Credit, and Mortgage software (Mortgage: AS400), 45 WPM

Languages: English and Native Spanish

Strengths: Confident & decisive leadership skills, People oriented, Team player, Detail oriented,

Work well with little supervision

Commendations: 2005 MVP of MBNA – Marketing, Actively participated in United Way

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