MBA in Healthcare Administration
Resume:
Fawn Belthem
Hinesville, GA 31313 *********@*******.****.***
Objective
To obtain a position that will maximize my management and customer service experience in the dental industry, while utilizing MBA in Healthcare Administration.
Areas of Expertise
Microsoft Office (Word, Excel, PowerPoint, Publisher, Outlook)
Electronic Medical Records
Strong Written/Verbal Communication Skills
Conflict Resolution
Cross-Functional Team Building
Critical Thinking Skills
Group Presentations
Strategic Planning
Deadline-Oriented
Data Analysis
Federal and State Insurance Regulations
Client Relations
Detail Oriented
Project Implementation
Interpersonal Skills
Strong Organizational Skills With The Ability To Multi-Task Within a Fast Paced and Dynamic Environment
Strong Leadership Skills
Communication
Proficiency: Proactively analyzed information, researched obstacles, and implemented solutions to accommodate needs of the business. Improved upon existing business processes that enhanced and developed skills of personnel to accommodate departmental policies and procedures. Experience in audits to monitor efficiency and compliance with policies. Knowledge of Generally Accepted Accounting Practices.
Educator: Trained and evaluated performance of direct reports. Participated in planning, organizing, and directing activities of externs from local dental assistant schools. Articulated and simplified concepts to patients using layman’s terms.
Professionalism: Preserved tactful and diplomatic communication with peers, clients, all levels of upper management, and outside agencies while maintaining confidentiality. Superb customer relation credentials.
Due Diligence
Analytical: Maintained a consistent history of generating accurate and punctual insurance reports, including demographic information, ensuring the collection of patient financial liabilities at time of services.
Innovation: Implemented a barcode scan ordering system resulting in a 22% increase in efficiency. Coordinated an initiative to enhance and develop skills of teammates to improve patient-centered care.
Work Experience
Dr. Diana Helmbrecht, Fairbanks, AK 07/2009-01/2010
Dental Assistant/Back Office Manager
Cherry Hills Dental Associates, Denver, CO 10/1993-07/2009
Expanded Duty Dental Assistant/Back Office Manager
Education
Master of Business Administration-Healthcare Administration, South University, Savannah, GA
Bachelor of Human Services, Columbia College of Missouri, Columbia, MO
Volunteer Activities
Meals on Wheels, Liberty County, GA 05/2010-Present
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