Project Manager Management
Resume:
André J. DeWald
Monroe, Washington 98272
Email: *******@*******.***
Home: 360-***-****
Mobile: 425-***-****
Linked In: http://www.linkedin.com/profile/view?id=2105232
Overview: An experienced and professional project manager primarily in Information Technology. Experiences include focus on process improvement, project management, software development lifecycles (SDLC) and application integration. Experienced in a variety of process improvement methods including the Software Engineering Institute – Capability Maturity Model (SEI-CMM) and Six Sigma. Completed training as a Six Sigma Green Belt from Villanova University, hold Certificates in Project Management from University of Washington and George Washington University, and possess a Master of Science Degree in Project Management from George Washington University. Former member of PMI; held a PMP certification for over 10 years.
Core Competencies:
Customer Focus
Collaboration
Information analysis
Systems Thinking
Analytical Skills
Process optimization
System Integration
Team Building
Communication
Experience:
March, 2015 – June, 2015
Microsoft
Redmond, WA
Senior Program Manager
Developed schedules for the Process Improvement Project to document and improve key processes used by global commercial customer support representatives.
Documented AS-IS Business processes using BPMN 2.0 standard for use by LEAN workshop teams.
March, 2014 – June, 2014
Microsoft
Redmond, WA
Senior Program Manager
Developed a Program-wide Communications Plan detailing all communications venues for developers, providers and stakeholders.
Developed and implemented a comprehensive Risk Management Plan and Issues Management plan for the overall program.
March, 2012 – November, 2013
AT&T Mobility
Bothell, WA
Senior Project Manager
Provided Project Management for seven IT systems part of the overall billing and ordering system in a large integrated enterprise system.
Managed integration efforts among application teams
Coordinated software development efforts, hardware acquisitions and process definition to support an overall coordinated approach to the enterprise.
November, 2010 – July, 2011 AT&T Mobility
Redmond, WA
Senior Project Manager
Managed tasks required to bring new product and network to market focusing on Market trials, Early Launch program and final product launch program.
Tracked schedule of many contributing departments.
Coordinated training efforts at all levels for new network launch.
November, 2008 – February, 2009 AT&T Mobility
Redmond, WA
Senior Project Manager
Managed maintenance projects for CinguLINC, AT&T’s cell site lease tracking system. Development was accomplished using Agile methodology. Used Clarity Project Tracking system to ensure work was properly scheduled and contractors maintained delivery schedule and budget.
July, 2008 – November, 2008 The Cobalt Group
Seattle, WA
Senior Project Manager
Lead development team activities and acted as primary customer contact to meet project objectives
Managed the Lexus – New Pages Redesign project
Established project plans and schedules to meet an aggressive delivery commitment
Managed issues affecting scope and schedule across development, QA, design and customer representation
Completed implementation of the new Web pages in four months with a very aggressive schedule and improved the QA function by introducing a new procedure to promote more comprehensive testing
February, 2008 – July, 2008 Microsoft
Redmond, WA
Senior Project Manager
Managed the Consumption Planning tool project
Defined overall corporate processes for long range planning of server assets and Supply Chain activities
Built and managed SharePoint sites and processes for their use on program and project level activities including multiple activity calendars, document libraries and ancillary project sites
Published a newsletter for the organization to communicate project and department activities
May, 2007 – November, 2007 Microsoft
Redmond, WA
Senior Project Manager
Using analytical tools to assess the exiting process and current client concerns, built and deployed new processes for the World-Wide Customer Satisfaction Survey
Directly responsible for overall project and portfolio management of multiple sustaining and improvement processes and responsible for gathering data, developing and delivering communication plans.
Saved the company over $500,000 per year in re-work by creating a repeatable process
Established consistent change control and reporting structure processes to handle the many requests for survey tool improvement
Provided best practice Project Management tools and techniques and trained the Microsoft project manager in their use to execute and control the new process
April, 2006 – April, 2007 T-Mobile
Bellevue, WA
Senior Project Manager
Brought the company within full PCI compliance in one-quarter of the estimated time.
Developed and maintained organization-wide processes to manage change activities to meet business and regulatory requirements.
Lead development and posting of product and process metrics to provide visibility to management.
Development was accomplished using Agile, Waterfall and Iterative methodologies.
Reported delinquencies and other scheduling issues to leadership.
Developed a risk management and scope management process and presented to upper management as a new standard for the organization
Managed Payment Card Industries Compliance project for Major Applications at T-Mobile, responsible for ensuring the four major billing applications (Siebel, StreamLine, Samson, and jPayment) were modified to comply with the PCI data standards for handling of credit cards
November, 2005 – April, 2006
Premera – Blue Cross
Mountlake Terrace, WA
Project Manager III
Managed software development project for implementation of the new CDHP plans implemented for the 2006 Medical Benefits year.
Developed new templates/processes for the IT-PMO Project Management Methodology.
Authorized commitment of resources by obtaining approvals from representatives.
Managed the issues related to the implementation of Microsoft, Weyerhaeuser, Virginia Mason and other client plans.
November, 2004 – November, 2005
Fujitsu Consulting
Bellevue, WA
Associate Director, Project Management
Facilitated multidisciplinary review of complex changes to baseline schedule maintained in Premavera.
Coordinated and resolved communication issues between all stakeholders, prioritizing projects and identifying support gaps of the team.
Documented 787 Systems Integration Process & Tools process to gain an overall perspective of the process.
Instructed project managers in techniques for planning/execution of projects using Fujitsu’s Macroscope® methodology.
Communicated program performance results in project status reviews with various levels of management.
July, 2000 – November, 2004
AT&T Wireless Services / Cingular Wireless
Bothell, WA
Senior Project Manager
Developed and maintained complex change incorporation plans by coordinating with stakeholders to identify relevant tasks and constraints and obtain commitments.
Managed geographically diverse teams of up to 30 people.
Coordinated with external subcontractors to obtain essential system modifications.
Managed cooperative efforts with competitor companies to jointly develop financial applications for mutual benefit resulting in annual savings to the company in excess of $6 million per year.
Senior Project Manager
Created the basis for a new Project Management Office
Managed large scale projects to implement new number portability initiatives
Educated other project managers on the value of planning, organizing and communicating
Developed a project tracking method with revisions to the existing tool set
Project management representative on the Development Process team
Representative to the AT&T Project Management Council
Member of the Education Subcommittee for Project Management
1992 - 2000
The Boeing Company
Seattle, WA
Project Manager
Managed the Computing Inventory Information Management (CIIM) project, responsible for enterprise wide IT asset management, eventually leading to millions of dollars in savings for software maintenance and upgrades and improving the accuracy of counts for renewal of software licenses resulting in incalculable savings.
Project planning activities include defining scope, establishing staffing levels, estimating cost of project, and defining work breakdown structure captured in Premavera.
Managed the procurement of project management education, training and methods from an independent vendor.
Developed and taught an Introduction to IS Project Management class to all management levels Certified P+ (Macroscope) Coach in system development and project management
Provided mentoring to projects in the standard methodology and its techniques
Co-chaired project management/software development methodology forum of experts on a monthly basis.
Other Prior Experiences:
Programmer/Analyst
Computer Operator
Air Traffic Controller
Captain (USAF)
Education:
George Washington University
Washington, DC
Masters of Science – Project Management
Villanova University
Tampa, FL
Certification – Six Sigma Green Belt
University of Washington
Seattle, WA
Masters Certificate – Project Management
University of New Orleans
New Orleans, LA
Bachelor of Science – Computer Science
Green River Community College
Auburn, WA
Associate of Technical Arts – Air Traffic Control
Louisiana Tech University
Ruston, LA
Bachelor of Science – Professional Aviation
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