Event Services Production and Management

MARY ANNE DRUMMOND

***** ********* *****, ******, ** 93923

831-***-**** - ******@*****.***

OBJECTIVE

To become part of a team that values the diversity of people, cultures and ideas, promotes excellence and encourages individual and organizational growth in an environment of mutual respect. QUALIFICATIONS

15+ years experience in Conference and Event production and management

Event development, production and supervision

■ Corporate recognition programs and awards banquets (600+ in attendance)

■ High profile events with celebrities and/or dignitaries Benefit/fund raising events, including the solicitation for donation of items, goods/services and corporate/private sponsorships

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■ Meetings and workshops (all sizes)

■ Weddings and other private parties

■ Budget preparation, management and assessment

■ Invitation and RSVP distribution and tracking

■ On-site and online ticket sales

Experience with the development, implementation, execution and assessment of large scale and complex events and programs

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● Community-wide ceremonies/celebrations (10,000+ in attendance)

● Music and performing arts presentations including stadium concerts

● Lecture series events

● Athletic events

Conference/Convention development, production and supervision

■ Development and hosting of on-site visitations and public presentations

■ On-site and online conference registration

■ Staff selection, training and assessment

Coordination and logistics planning of conference space usage for residential, and day –long programs, including coordinating and scheduling programming and hospitality needs

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■ Coordination of security identification/access needs

■ Vendor negotiations and contracting, including hotels and conference centers

■ Budget preparation, management and assessment

■ Risk management assessment, including pre and post-event assessments

Ability to problem solve and bring meaningful resolution to conflicting or confrontational situations Over 25 years experience providing customer service in a wide variety of environments, including public safety dispatch

(911/Emergency Services dispatch), university and community environments

Experience in diplomatic protocol and working with local, state and federal agencies, including the Secret Service and State Police

Ability to work in a fast-paced environment under extreme stress, with attention to detail

Work independently or in a team environment

Can multi-task numerous projects and see through to completion

Ability to organize and assign priority to assignments and responsibilities Experience developing and working with cultural and community committees and boards, and in building and maintaining relationships with all age groups

Experience with development of facility usage policies and/or procedures, rental fee structures, and experience balancing usage for revenue and non-revenue generating use

Strong computer skills, including proficiency with social media and website maintenance, Resource25 scheduling software, MS Office software, Google products, desktop publishing software Strong oral and written communications skills, with public speaking competency

Staff selection, training, supervision, development and recognition experience

Extensive volunteer and mentoring training and supervisory experience

Great sense of humor

EMPLOYMENT HISTORY

Personal Assistant to Senior VP for Global Search Engine - January 2014 to present Personal assistant duties include handling correspondence, preparing/editing reports, managing budgets, managing/maintaining high-end residential property needs, arranging for travel via private air and ground Clever Girl Event Productions

Event Production Consultant - November 2005 to present Owner - Full service event production service (sample of larger events coordinated) Monterey History and Art Association - Museum of Monterey Special Events Coordinator – August 2011 to November 2012 University of Washington – Business & Economic Development Center Development / Special Events Coordinator – July 2010 – December 2010 Monterey Museum of Art

Special Events Coordinator – February 2010 – June 2010 RickyAnn’s Gourmet Sandwiches

Proprietor – May 2007 to September 2008

Owned and operated a small gourmet sandwich shop in Carmel, CA. Livermore Area Recreation and Park District

Facilities Coordinator – July 2005 to October 2006 College of Alameda

Student Activities Director – January 2005 to June 2005

● Google NetPAC Annual Employee Mixer (large, private corporate event)

● Progressive Women of Silicon Valley Candidates’ Fundraising Luncheon

● Annual Sloat Landing Ceremony and Reenactment (City of Monterey)

● NAACP Annual Life Members’ Recognition Banquet

● CSUMB/Panetta Institute Welcome Home VIP Reception for former Secretary of Defense Leon Panetta

● Monterey Bay Ambassadors Graduation Ceremony (Monterey County Convention and Visitors’ Bureau) Coordinate all aspects of events at the museum, including, exhibit openings, weddings, private parties, corporate fundraising events and meetings, volunteer staffing coordination, food and beverage hospitality and financial reconciliation of events.

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● Responsible for the marketing of MHAA facilities and venues.

● Developed new facility rental policies and procedures and fee structures. Supported the BEDC in planning fundraisers, special events, meetings, food and beverage hospitality and financial reconciliation of events

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● Coordinated the Washington State Minority Business of the Year Conference and Awards Banquet Worked with the BEDC Director to initiate and maintain relationships with corporate clients, including Microsoft, Costco, REI, Alaska Airlines, Amazon and Starbucks

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● Coordinated all office correspondence, maintained web site, and developed all graphics and marketing materials Supported the Special Events Manager is all aspects of events at the museum, including museum fundraisers, exhibit openings/community days, weddings, private parties, corporate fundraising events and meetings

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● Coordinated volunteer staffing

● Coordinated food and beverage hospitality

● Coordinated the rental of revenue generating facilities for a special parks district

● Developed policies and procedures for rental of new and existing District facilities

● Managed the efficient use of spaces to balance community-use vs. revenue generation

● Contracted with clients for appropriate use of space for events

● Developed and administered the annual departmental budget

● Generated all rental estimates and final invoices

● Supervised and trained event staff,

● Contracted with vendors for outside services

● Worked with other departments to schedule use of District facilities for programs and events

● Assisted other staff with special event planning and implementation

● Acted as LARPD liaison on community-wide event planning committees

● Managed the Student Center building on campus

● Supervised the food service vendor contract

● Responsible for all activities of student clubs and organizations at COA California State University, Monterey Bay (State of California) Student Activities Coordinator – October 2003 to January 2005 California State University, Monterey Bay (CSUMB Foundation) Event Coordinator, Conference & Event Services – July 2000 to October 2003 Monterey County Communications

Public Safety Dispatcher – February 1987 to March 2004 (full-time & part-time) California State University, Fresno – University Student Union Union Board Chair, Event Coordinator, Recreation Center Manager – July 1991 to December 1997 EDUCATION

California State University, Fresno, Fresno, CA

Bachelor of Arts

Major: Telecommunications with an emphasis on film/video production

● Revised policies and procedures for club recognition and activities Planned all university-wide programs for special weeks/events on campus, such as Welcome Week, Commencement and Orientation

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● Acted as university liaison for all contractual obligations involved with student activities

● Provided leadership development curriculum/programs for student leaders, current and prospective

● Advised the student body governing organization (ASCOA)

● Advised the administrative cabinet on all student events that may need their attendance

● Supervised all activities of student clubs and organizations at CSUMB

● Developed policies and procedures for club recognition Planned all university-wide programs for special weeks/events on campus, such as Welcome Week, club recruitment, orientation and end of the year celebrations

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● Advised the founding of the Greek Letter organizations council

● Advised the Otter Student Union Board of Directors

● Acted as university liaison for all contractual obligations involved with student activities

● Provided leadership development curriculum/programs for student leaders, current and prospective

● Advised the Inter-Club Council and ASI Events Work Group programming committee

● Advised the administrative cabinet on all student events that may need their attendance Coordinated all aspects of events on campus, including meetings, concerts, lectures, high-profile dignitary visits, major donor and/or fundraising events, and athletic events

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● Coordinated all contractual agreements associated with special events for travel, lodging, hospitality and entertainment

● Responsible for on-site event management and trouble-shooting

● Coordinated the security of personnel and property

● Acted as liaison to internal and external clients wanting to rent campus facilities

● Responsible for the marketing and management of the annual residential summer conference program

● Acted as CES representative on various campus-wide boards and committees

● Was the advisor to the ASI events Workgroup programming committee

● Advised the founding of the Otter Student Union and the OSU Board of Directors. In a multi-agency communications center, received emergency and non-emergency service calls from law enforcement, fire, medical personnel and the public using enhanced 911, CAD and phone systems

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● Maintained detailed and accurate records pertaining to calls received

● Trained new employees and acted as senior shift supervisor, when needed

● Maintained confidentiality in all duties performed in the communications center

● Developed logistics and coordinate security concerns for large community events

● Provided public safety dispatch at large-scale special events for agencies requesting this assistance

● Revised all USU policies and procedures for operations and facility usage

● Assisted with reorganization of staff and staffing requirements for operation of union facilities Developed and coordinated programs/activities, including lectures, concerts, special celebrations and awards ceremonies

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o Managed the USU Recreation Bowling and Billiards Center Responsible for all aspects of the operation including the annual budget preparation and administration, financial reconciliation and reporting, student employment and training, customer service, facilities rentals, equipment and facility maintenance, event planning, execution and assessment, promotions and marketing of events and services

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● Assisted other USU staff during large university-wide and USU sponsored events Monterey Peninsula College, Monterey, CA

Associate of Arts - Major: General Education

VOLUNTEER EXPERIENCE

REFERENCES

Michele Melicia-Young, Senior Development Officer

Community Hospital of the Monterey Peninsula - 831-***-**** – *******.*****@*****.*** Karen Shaffer, Assistant Vice Chancellor / Director of Student Activities University of North Carolina Charlotte - 704-***-**** - ************@****.*** Andy Klingelhoefer, Judicial Affairs Officer

California State University, Monterey Bay - 831-***-**** – **************@*****.*** Earl Lawson, Chief of Police / Director of Public Safety California State University, Monterey Bay - 831-***-**** – *******@*****.*** Patty Dingle, Director, Diversity & Inclusion

Visa, Inc. – Oakland, CA – 415-***-**** – ***********@*****.***

● 2015 Super Bowl Host Committee (San Francisco)

● Women’s Leadership Council of the Monterey Peninsula – Scholarship Fundraising

● Business and Professional Women, Inc. (Monterey Peninsula chapter) – Women’s Leadership Advocate

● Tuskegee Airmen International – San Francisco Bay Area chapter

● Association of College Unions International (regional and international leadership committees)

● Alpha Kappa Alpha Sorority, Inc. – Kappa Gamma Omega chapter

● Monterey Bay Blues Festival – Event Planner, Logistics Coordinator, Volunteer Coordinator

● The Village Project, Inc – Seaside, CA

● Monterey County Court Appointed Special Advocates (CASA) – Volunteer counselor/mentor

● Boys and Girls Club of the Monterey Peninsula

● Monterey County NAACP

● Numerous political campaigns for local, state and national candidates – organizer and volunteer coordinator

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