Web Developer

Summary

Web Developer with * years of experience using HTML, PHP, JAVA, C++, C#, CSS

Experience with ASP.NET MVC

Expert in Adobe Photoshop, InDesign, Adobe Flash Pro, Adobe Illustrator

Interested in new programming methodologies, data security, and software development

Experience

North Lake College-Web Production and Design Student

Current

Excels in creating user-friendly environments

Conveys ideas and products in an effective, exciting, and fresh way

Uses pleasing aesthetics and dynamic UI with appropriate themes, images, and color schemes

Creates a familiar and unique UX by utilizing appropriate layouts and controls

Graduated with academic achievement honors

Blue Lynx Media-Finance Customer Service November 2010 – September 2013

Received quarterly accolades for 100% customer dispute resolution

Created and implemented training documents for the finance department

Enhanced billing adjustment processes and increased adjustment accuracy to 90%

Managed all Chicago Tribune billing disputes and reduced adjustment turnaround times by 100% with a 90% accuracy rate

AAA-Insurance Service Agent October 2009 – November 2010

Processed member requests for auto insurance policy changes

Achieved 100% customer service quality and satisfaction

Received 100% quality and assurance scores by diffusing customer disputes

DELL Computers-Technical Account Manager Senior Analyst March 2006 – June 2008

Managed the field techs and project solution by using project management, resource coordination

Responsible for critical situations and post incident reports (PIR) resulting in 100% customer satisfaction

Influenced the renewal of services contracts resulting in new sales

Coordinated in creating Business Process Improvement to identify customers with expired service tags resulting in increased revenue and ROI

Education

A.A.S. Web Production and Design

North Lake College

University of Central Oklahoma

Member of National Honor Society

Member of Alpha Zeta Eta Phi

GPA 4.0

Skills

Multimedia skills: Web Site Design, Graphic Design, Web Site Production, 3D Animation, Blogging, Social Media Management

Programming languages: HTML, PHP, JAVA, C++, C#

Relational Database Management Systems: MySQL, MS Access

Software: Adobe Photoshop, InDesign, Adobe Flash Pro, Adobe Illustrator, MAYA, Dreamweaver, Visual Studio, Access, Magix Music Studio, Notepad++, MS WebMatrix, MS Word, Google Docs, MS Excel

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