Manager Management
Resume:
Abhishek Mody
Swastik Society,
JVPD Scheme
Vile Parle (W), Mumbai 400056
Mobile No: +91-981*******
E-mail: ********.****@*****.***
Product Manager – Payments (ECommerce, Card & Mobile)
7 years experience in delivering optimal results and value for global clients while working in the US and India
Intend on leveraging experience in Business Analysis, Business/Functional Consulting, Process Re-Engineering, Project Management, Requirements Management, Client Relationship Management, Functional Elicitation in Payments & Telecom sectors.
Experienced Business analyst/Product management professional with domain experience in Banking (Credit Cards and Payment and Telecom verticals in Java and Siebel CRM platforms.
Seeking to grow in Product managerial roles in the Card Payment, Mobile Payments & Bill payments vertical as a long term career growth focus
AREAS OF PROFICIENCY
Details of Projects in Annexure
Organization 1
Company: IndiaIdeas, Inc.
Clients: Vodafone (India)
Domain: Telecommunications & Alternate Payments
Period: April 2014 - Present
Role: Product Manager
Description:
Product Manager responsibilities for Vodafone – PostPaid and Eshop suite of product offerings, SPOC in-charge for development and production change requests
Functional contact and process expert for product enhancements, delta requirements and technical queries
Alternate Payment Gateway SPOC - Credit Card, Debit Card, Net Banking and mPesa Wallet transactions
Responsibilities:
Defined and detailed Card Payment Gateway Integration for Postpaid and Prepaid workflows
Liaised with Client SMEs for Requirements elicitation, analyzing and documentation for Change Requests Management and Deployment
MIS and Data analysis for Eshop and Postpaid payments success and failures, developing daily and monthly scenarios for exception handling and process improvement
Postpaid Payments Posting and Validation processing – defining Vodafone workflows and integration of circle-specific system migration
Impact analysis for post GO LIVE changes and requirement scoping for delta change requests
Query and defect manager for triaging bugs, defects and show-stopper system issues during Unit and Regression testing
Evaluated the various phases in test design and developed strategies for pre-deployment and post-deployment testing for automated and manual UAT purposes
Requirement scoping and development for the Postpaid Bill Query and Fetch processes for AMDOCS system migration activity
Requirement and Testing plan development for Bill Processing Bulk Upload functionality for Vodafone Card SI Product
Developed and defined transactional reversal logic for Postpaid work flow
Defined and released Payment Gateway page integration with MPESA platform for Version 2.0 release
Product delta release management for Postpaid Payment Authenticator update for Card Payment Product
Postpaid Posting Process re-engineering for Payment Posting at end customer level
Development of New Change Request for Card SI Product – Multiple SI registrations on the same card number
UBP – Bill Payments integration for new biller addition and integration for MPESA Wallet payments
Card Payment System – release management of Direct Debit registrations, processing, payment debit and processing technical changes and product enhancements
My Vodafone App – Payment and Posting, Transactional handling and end to end customer payment workflow management for Postpaid and Prepaid Line of businesses
SPOC and Requirement expert for Eshop Vodafone workflow with respect to change requests and requirements development
Organization 2
Company: Rave Technologies – A Northgate UK Group Company
Clients: Athena Management Organization (UK County and City Police services)
Domain: Government and Public Safety
Period: April 2013 – April 2014
Role: Product Manager
Description:
Product Manager/Business Analyst for Common Services Team which is the integration point for Custody, Case, Intelligence, Crime home-grown applications for the UK Police and Security segment that caters to Crime, Offences, Court Hearing, Bail and Defendant management and tracking through the entire Judicial life-cycle.
Functional contact for Linking, Document Production, Flags, CCIS and Iterations features which are to-be delivered as part of Phase 1 deliverables
Estimation responsibilities for Phase 2 deliverables and client stories discussion for scrum-related tasks management purposes
Responsibilities:
Constructed and developed Business Requirements Documentation & User stories flows to assist in functionality de-scoping and component definition
Developed Requirements documentation with Actor, Base and Exception scenarios and workflow diagrams for JAD session walkthroughs
Product Manager for Custody Legacy application – Managed change release for Custody, Bail and Offence specific code integration
Payment Gateway integration for Offence and Bail management for Custody application, to facilitate Net banking, DC/CC and Wallet based payments processing
Java Code review and documentation for developing code and stress testing artifacts and advised on formulating integration testing plan for Pre Client Launch initiative
Chief architect of functional specifications, use cases and requirement traceability matrix deliverables for on-site client review
Liaised with Product Owners for Requirements elicitation, analyzing and documentation for Offshore Team knowledge purposes
Query and defect manager for triaging bugs, defects and show-stopper system issues during Unit and Regression testing
Subject matter SPOC on Custody, Linking, Offence, Case and Flags to help resolve functional issues and formulated functional and business scenarios highlighting customer-centric priorities
Mingle and HP QC application management for stories, issues, defects and priorities tracking and estimation for Process and Quality management
Evaluated the various phases in test design and developed strategies for pre-deployment and post-deployment testing for automated and manual UAT purposes
Organization 3
Company: Capgemini Consulting (P) Ltd
Clients: Bank of America, SBI Card
Domain: Banking and Financial Services & Telecommunications
Period: December 2008 to January 2013
Role: Lead Consultant - P5 Level
Description:
As a Lead Consultant, provided consulting, project management and functional expertise in Banking verticals, primarily in the $5-10 million budget projects contribution, and liaised with SMEs situated in the North American geography to effectively deliver projects within specified time-lines in the SDLC environment
Responsibilities:
Devised front-end application for Microsoft.NET based interface to support in final rollout and took initiative on knowledge management and transfer.
JAVA platform requirements scoping for Bank of America -Credit card and scoring platform migration
Payment gateway biller integration and Biller code requirements management and functional elicitation for Bank of America and VISA Card product
SBI Card payment option integration with Go Live merchants and reward points partnership products requirements
SBI Card product functional and use case flow specific elicitation and specifications documentation for Phase 1 project
Requirements Traceability matrix development for Credit Card projects for post technical development enhancements and delta testing
Project methodology restructuring basis AGILE & Waterdall from RUP processes, program roadmappjng exercise
Ui designing, usability sketching, customer solutioning for pre release MOCKUP release for client approval for Bank of America and SBI
Liaised with Client Managers on business processes re-engineering in the Card and Retail Banking projects for BOA, for their SWIFT specific audit compliance activity
Member - Feasibility and Risk Analysis team to identify the business critical and high-risk areas of in-house Payment applications, with respect to functional audit and usability processes
Project requirement management which involved business requirements documentation, requirements categorization and analysis
Evaluated the various phases in test design and developed strategies for pre-deployment and post-deployment testing for automated and manual UAT purposes
Actively involved in project design, scope, planning (resource, risk, and budget) to facilitate restructuring and executing projects for a business survey and advisory client of Capgemini based in North America.
Business Analyst and SME for Application Development, Consulting and Client-Interfacing Engagements pertaining to mid to large end-users and key stake holders in the financial services and telecom sectors.
ACADEMIC CREDENTIALS
MBA, Adelphi University, NY,2005 – Major (Finance)
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