Customer Service Representative

Jalessia M. Williams

***** ***** **** #*** *******, TX 77072

832-***-**** ***************@*****.***

Skills:

Computer Proficient Exceptional Writing Skills Scheduling and Forecasting

Microsoft Product Suite Analytic Skills Qualitative Results driven

Work Experience:

April. 2013- Present

Access 2 Care, Houston, Texas

Customer Service Representative

● Answer all incoming telephone calls of a transportation nature and confirm eligibility, scheduling and appropriate mode of transportation

● Maintain a professional, courteous demeanor with callers, network provided and any other individuals who may contact the business office

● Inbound and outbound schedule management

● Knowledge of medical terminology

● Assign reservations for Health Plan members to network transportation provides to ensure vehicle resources are used most efficiently.

Mar. 2012- Dec 2012

B & A Insurance, Houston, Texas

Administrative Assistant

● Obtained focused support information regarding sales, revenue and deliveries;

● Routinely managed multiple projects, work independently and met deadlines through efficient time management skills;

● Utilized process driven information to enhance expectation of support function

● Scheduling of conference calls and Staff Meetings and maintained calendar for senior administration; Focus on building clear communication through effective scheduling

● Assisted with marketing strategy to attract new clients; but trust in services through education and communication.

Mar 2011 - Mar. 2012

BG Personnel Leasing Consultant, Houston, Texas

Leasing Professional, Marketing Associate

● Consistently exceeded companies closing ratios by outside marketing, closing current and past traffic and providing exceptional and knowledgeable phone edict, which in turn gave me the highest phone shop scores;

● Organized resident events, which strengthened resident retention and extended current lease expiration dates;

● Collected on past due accounts and worked on both AMSI and On site software systems;

● Assisted corporate Housing, Organizing and setting up corporate housing.

Education:

High School: Alief Taylor School TX.

Diploma Received: May 2008

College: Prairie View A&M University

Degree: In progress

Training Received

Call Center Progression

Quality Management

Writing Advantage

Building a Supportive Conversation

References Available Upon Request

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