Customer Service Specialist

RAQUEL TAYLOR

Atlanta, GA ***** H: 443-***-**** ***************@*****.***

Professional Summary

Dynamic, attentive, friendly, team-spirited, and results-oriented individual seeking a customer service position with a company devoted to sustained growth and consumer-driven service that will allow me to utilize my professional and academic skills to support the mission, goals, and objective of the organization.

Donnelly Communications Atlanta, GA

Provide accurate and appropriate information in response to warranty on repair and replacement

Address customer service inquiries in a timely and accurate fashion

Administer all point of sale opening and closing procedures

Work with upper management to ensure appropriate changes were made to improve customer satisfaction

Share product knowledge with customers while making personal recommendations

Explain information about the quality, value and style of products to Influence customer buying decisions Demonstrate that customers come first by serving them with a sense of urgency

Allconnect 04/2014 - 09/2014

Home Services Consultant Atlanta, GA

Consistently met and exceeded department expectations for productivity and accuracy levels

Extended customer subscriptions, offering discounts and promotions to ensure customer retention rates

Informed customers about sales and promotions in a friendly and engaging manner

Tracked down sources of special products and services to meet customers' special needs

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently

Shared product knowledge with customers while making personal recommendations Maintained friendly and professional customer interactions

True Religion Brand Jeans 07/2013 - 04/2014 Atlanta, GA

Maintained adequate sales floor supervision

Provided and inspired outstanding service to customers

Assisted in hiring, supervision, staffing and scheduling of the workforce

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments

Ensured compliance with payroll budgets

Reorganized the sales floor to meet company demands

CMD Outsourcing Solutions

Student Services

09/2009-09/2012 Atlanta, GA

Documented file notes using multiple computer systems

Answered students’ questions regarding billing, registration, and financial aid

Reviewed student applications and performed Federal need analysis to determine eligibility

Assisted in updating student enrollment status to ensure correct financial aid awards. Recruited students for community service positions

Performed verification on students that have been flagged by the Department of Education

Communicated new student progress within the Financial Aid Application process with Enrollment Counselors.

Education and Training

Medical Office Management

Westwood College

Business Management

Catonsville Community College

2012

Atlanta, GA

2011

Baltimore, MD

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