Support Management

Leonid Katsev

Allen, Texas *****

Email: *********@*****.*** https://www.linkedin.com/pub/leo-katsev/26/372/754 Mobile: 469-***-****

INFORMATION TECHNOLOGY PROFESSIONAL

Experienced IT professional with a solid record of meeting business needs by analyzing impact, developing functional design, writing program specification, estimating time for the requirements, coding, creating and implementing test plan and writing appropriate documentation, which delivers successful project results. Areas of expertise span a broad range, including:

Software Development

Production Support

Data Analysis

Application Integration

Business Analysis

Commodities / Derivatives

Technology Architecture

Technology Evaluation

Regulatory

TECHNICAL PROFICIENCY

Software Design / Development: COBOL (ANSI/II/MVS/LE), CICS, SQL, Assembler/370, REXX, PL/SQL, IBM Utilities, Panvalet, Endevor, TSO/ISPF, EXPEDITER, SPUFI, CA-7, Intertest, Abend-Aid, File-Aid

Database: DB2, VSAM, SQL

PROFESSIONAL EXPERIENCE

JPMorgan Chase, Dallas, TX 2013 – 2015 Application Systems Programmer Analyst

Responsible for management and resolution of day-to-day production support issues for a number of mainframe applications that supported Custody processing throughout the world.

Provided technical 24x7 production support for company’s Custody Applications.

Involved in incident and problem management daily activities.

Analyzed and timely update of key control systems according to procedures.

Worked on creation of Production support established documentation processes by evaluating Operations history Log file to verify and evaluate production Abend codes and issues.

Created support log file to assist development team to respond with minimum time when on call during production support process.

Provided support to companywide disaster recovery testing by running production parallel batch cycles, comparing files and CICS screens.

Involved in tracking and resolving tickets of escalated support incidents.

Demonstrated ability to work effectively under pressure and with frequently changing priorities.

Created and maintained documentation for supported Custody applications.

Answered technical support queries and implemented fixes for application problems.

Environment: COBOL, CICS, VSAM, DB2, JCL, CA7, TSO/ISPF, FILE-AID, ENDEVOR, XPEDITER.

Companion Data Services (CDS) Dallas, TX 2010- 2013

Senior Programmer Analyst

Responsible for management and support of the HP MCS and FISS systems in EDC3 Data Center.

Involved in Cycle Monitoring, Daily Cycle Reporting, and Job Scheduling/Rescheduling of Jobs, Monthly Measurement Reporting, and Release Installation.

Participated in the maintenance of MCS Medicare applications and development of new subsystems.

Provided technical and business support batch processing of incoming/outgoing interface files from other applications.

Provided cycle problem support to data centers running the MCS code.

Leonid Katsev Page 2 of 2

Implemented and scheduled new jobs in Batch cycle by leveraging the Tivoli Workload Job Scheduling tool.

Combined responsibility of documenting, completing, and implementation of all incoming Endevor Promote requests.

Analyzed and insured that all Medicare FFS contractor inquiries and special requests are addressed in timely manner.

Provided complete coding changes to Non Base application modules, PROCS and JCL.

Environment: COBOL, CICS, VSAM, JCL, CA7, TSO/ISPF, FILE-AID, ENDEVOR, XPEDITER.

Computer Sciences Corporation (CSC) Dallas, TX 2005 - 2010

Senior Programmer Analyst

Responsible for support of Billing and Collection Management System application, Policy issue application, Claims processing application, Database Infrastructure, and operational projects.

Developed and implemented sophisticated interface between Billing and Collection Management System (BCMS) Series II application and client Web application.

Provided quality production 24x7 support to the clients Batch cycles.

Coded tested and implemented batch and CICS modules utilizing COBOL and DB2.

Modified PROCS to incorporate FTP and NDM process for daily batch processing, Walkthrough and QA testing processes. Created test PROC/JCLs and Load libraries on test platform to be utilized by developers when running parallel testing against production using test files.

Environment: COBOL, CICS, VSAM, DB2, JCL, CA7, TSO/ISPF, FILE-AID, ENDEVOR, XPEDITER.

Unitrin Inc. Dallas, TX 2000 - 2005

Senior Programmer Analyst

Responsible for support of Property and Casualty Insurance policy processing applications.

Provided round the clock support and maintenance of PMSC Series II applications.

Created and coded programs as needed based on required definitions, complying with department standards and formulated project timelines.

Regularly evaluated Production Policy Management System (PMS) Batch cycle processes and made recommendations and implementations to improve efficiency.

Provided support to PMSC application users experiencing system related issues and questions.

Provided Y2K solution for the PMS/BCMS Series II systems, this included design, specifications, programming, and full system testing as well as parallel testing with the production files.

Worked with Business Analysts in translating business requirements into high level designs.

Coordinated with QA testers for end-to-end unit testing and post-production testing.

Environment: COBOL, CICS, VSAM, ASSEMBLER, JCL, CA7, TSO/ISPF, FILE-AID, PANVALET, XPEDITER.

EDUCATION

Tashkent Institute of Railway Transport Engineers, Tashkent USSR

Master degree in mechanical engineering.

Texas Institute, Dallas, TX

Associate Certificate in Mainframe Computer Programming Languages: COBOL, ASSEMBLER, RPG, JCL

Contact this candidate