PC Technician

Edward Ware

Objective:

To learn and grow with a company while providing services based on my experience.

Skills:

Years of Help Desk/Service Desk experience, and comfortable taking a high volume of calls daily

Customer service orientated; excellent verbal communication skills; ability to work with accuracy and minimal direction

Strong experience installing, troubleshooting, and support

Strong knowledge troubleshooting Windows 7 operating systems, as well as common end-user computing applications (e.g., MS Office, Outlook, VPN);Client and Dell laptop hardware systems

Strong experience with MS Office and desktop integration technologies, toolsets, and methodologies

Experience with Active Directory (user management and access control, provisioning).

Familiar with troubleshooting VPN issues

CompTIA A+ Certified

Professional Experience:

Siemens Molecular Imaging Manufacturing 04/08/2015-06/08/2015

PC Configuration Technician

Duties include preparing workstations for use in 3 dimensional X-Ray equipment in a manufacturing environment.

This includes anticipating and ordering the number of workstations needed to carry out work orders for the week, unpacking the workstations and placing them on a power supply burn in rack, flashing the bios with propriety software, making necessary changes to the CMOS settings, setting up and flashing the SAS SCSI for raid based workstations, imaging the workstations with the appropriate operating systems for the particular system they are to be installed in, following testing procedures to insure dependable service after installation, and diagnosing/repairing anomalies found in pre-installation.

Best Buy 03/2015

Reimaged POS

Reimaged POS, installed new signature pads, installed new mice.

Decommissioned old signature pads.

Jones Lang LaSalle 08/18/2015-01/27/2015

Service Desk Analyst

Built Dell and Lenovo Laptops, Surface Pro 3 Tablets, MacBook and MacBook Air using Quick Build 1.0 & 3.0 base images.

Set up new hire computers per specifications, layering in applications, (Deployment).

Put Computers on domain. Decommissioned, wiped computers and evaluated condition for reuse.

Replaced LCD Screens on user damaged laptops not covered under warranty.

Installed monitors, wireless keyboards, mice, and docking stations.

Organized warranty repairs performed by onsite technicians.

Researched and found solutions for anomalies in equipment and software installations.

Advised strategy for virus infected computers.

Created fail safe procedure on easily corrupted imaging external hard drives.

Assisted team leader with various duties needed.

Hilton 07/2014

Tech Refresh

Performed a computer refresh

Removed old workstations from their domain.

Installed new workstations.

Mapped network drive.

Installed applications from mapped drive.

Installed and configured network printers.

Installed and configured Microsoft Office 2012.

Performed procedures from a script.

European Exports 04/18/2014-04/25/2014

System Migration

Moved 27 workstations

Disconnected desktops, phones, printers and cables items.

Packed equipment in shipping boxes.

Set up workstations, phones, printers at 600 E. Brook Dr. in Arlington Hts

Connected patch cables from wall outlets to switch bays in server room

Setup networked printers

Tested for connectivity and corrected inoperative devices

Set up dual monitor workstations

Asaya Technology Solutions 12/15/2011-08/15/2014

Store Manager/ Lead Technician

Used QuickBooks for invoicing and customer database.

Contacted customers, maintained shop & office, ordered supplies and parts.

Installed operating systems from OEM disks and images, drivers, applications, network protocols.

Optimization, Virus Removal, Installed Applications, Performed Quality Control.

Replaced DC Jacks and LCD Screens, Repaired Desktop Motherboards, Solved thermal shutoff problems on Laptops, Set up networked printers, Set up Outlook and backed up PST Files, Re-flowed printer logic boards, Replaced LCD Screens, performed system rebuilds and refresh on Apple OS based equipment.

Repaired Motherboards and replaced Digitizers on Tablets.

Constructed images using Windows Imaging, Norton Ghost 15.0, and Active Boot

Repaired corrupted partitions using third party software

Repaired workstations and built custom desktops

Created virtual operating systems on customer equipment

Provided remote desktop support

Education:

DeVry Institute of Technology

A+ Certification

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