High School Manager

WILNELLYS E. RIVERA

[**** Cobblestones Cir. Kissimmee, FL 34744] [407-***-****] [************@*****.***]

OBJECTIVE

To obtain an HOUSEKEEPING DISPATCH at Legacy Vacation Club utilizing my experience and skills.

SKILLS & ABILITIES

Profound knowledge of computerized PMS system (HotSauce POS, Room Master)

Familiarity with hospitality industry

Ability to handle multiple priorities in a fast-paced environment

Ability to exercise sound judgment in evaluating situations & making decisions

Ability to deal with internal & external customers of diverse social backgrounds

Fluent in Spanish

EXPERIENCE

HOUSEKEEPING SUPERVISOR FLAMINGO WATER PARK RESORT

2013 TO PRESENT

Ensured that standards in rooms and public areas were being enforced by the assistant

Staffed and scheduled with the Housekeeping Department.

Stayed in constant communication with the Engineering Department.

Participated in quality assurance and cost control measures.

Notified the Manager, in advance of situations causing tardiness or absence.

HOUSEKEEPING SUPERVISOR WYNDHAM BONNET CREEK RESORT

2012-2013

Oversee the work of housekeeping staff

Inspect guest rooms prior to checking in

Supervise room cleaning and replenishing duties

Plan schedules for housekeeping staff

Hand out individual work assignments

Ensure training of new hires

Issue supplies to housekeeping staff at the beginning of each shift

HOUSEKEEPER NICKELODEON SUITES & RESORT

2010 TO 2012

CLEAN ROOMS, LOUNGES, LOBBIES, BATHROOMS AND HALLWAYS

VACUUM AND WASH CARPETS AND RUGS

EMPTY WASTEPAPER BASKETS AND ASHTRAYS

TRANSPORT TRASH TO WASTE DISPOSAL EQUIPMENT

DUST AND POLISH WOODEN SURFACES AND FURNITURE

REPLACE LIGHT BULBS AND REPAIR FIXTURES

REPLENISH BATHROOM AND MINI BAR SUPPLIES

EDUCATION

HIGH SCHOOL DIPLOMA, KISSIMMEE

HIGH SCHOOL DIPLOMA

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