Customer Service Representative
Resume:
Lucero Garcia
**.************@*****.***
OBJECTIVE: Professional seeking a position in health care where I can contribute my
skills in the medical field utilizing my experience and diverse background.
Skill Set: PHI Documentation Microsoft Office Bilingual (English/Spanish)
Filling Prescriptions Multi-Task Customer Service Oriented
Troubleshooting Conflict Resolution Very Punctual
Experience
1/2014-9/2014 MARCH Vision Care, Los Angeles, CA
Customer Service Representative
Follow (P&P) Policy & Procedure compliance and privacy/confidentiality requirements standards, and compliance regulations.
Assist members, health plans, and providers with benefits/eligibility, claims, as well as filing complaints.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintain customer PHI records and update member information.
8/2013-9/2013 Kaiser Permanente (Vision Essentials) Inglewood, CA
Externship
Provided face-to-face patient care and customer service.
Charted member information.
Sold and promoted prescription products.
Education/Certifications
American Career College, Los Angeles, CA
HIPAA Certified
ABO and NCLE Pending 2015
Optical Dispensing Diploma
Volunteer Activities
LA Care Harbor, Los Angeles, CA
American Red Cross, Los Angeles, CA
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