Manager Management
Resume:
Phillip M. Farmer
***** ** **** *****, *********, WA 98056
Home: 425-***-**** Mobile: 425-***-**** Email: ******@*******.***
Summary
Director, Manager, QA Manager, Project Manager, Systems Engineering / IT Manager with 30 years experience in all aspects of Systems Engineering and Architecture. This includes managing, designing, installing, and supporting heterogeneous networks and operating systems with multiple instances of UNIX, LINUX and Windows. Experience managing Systems Engineering and IT organizations with multiple direct reports. Responsible for the design, implementation and support of UNIX / LINUX infrastructure utilizing modular processing engines resulting in 100% uptime without failure for customer locations. Responsible for assigning tasks, prioritizing projects and project assignments, capital and operating budgets and vendor liaison and contract negotiations, evaluations and approvals. Extensive experience in team building, coordination, enhancement, implementation and improvement. Extensive experience interviewing, staffing and mentoring. Extensive experience in Project Management.
Expertise
Engineering, IT, QA and Project Management
Extensive experience with team building and coordination.
Extensive experience with budgetary requirements, planning and reconciliation.
Vendor relationships, agreements and liaison.
Extensive experience with ISP deliverables.
Highly skilled in the configuration, management, implementation, sustainment, administration re: UNIX,LINUX
Network design, Shell scripting (Bourne, Korn) and PERL Scripting for automated tasks and administration
Extensive experience with a wide range of communication protocols, LAN/WAN
Multi-platform O/S UNIX/LINUX/WINDOWS proficiency includes LINUX (Redhat, Ubuntu, Debian), Sun SOLARIS, SunOS, HP-UX, AIX, IRIX, WINDOWS 7-8, Professional, XP, VISTA.
Experience designing, administering and supporting hosted / self-hosted configurations using load balancers for high-availability critical data
Interoperability solutions, load balancing, performance tuning, BU&R, DRP, H/A
Extensive experience using Visio, Excel and MS Word for diagramming of complex networks and processes for presentation to upper management.
Database engine installation, DRP testing; ORACLE, MySQL, INFORMIX
RT, REMEDY, MANTIS, JIRA, ME ticketing and tracking for support, configuration management, implementation, enhancement.
PeopleSoft CRM Vantive eBusiness application suite ticketing support, configuration management and implementation.
Instructor (LINUX/HP-UX/AIX/SunOS/Solaris)
Professional Experience
VMC, Redmond, WA 10/14 to PRESENT
Sr. Delivery/Operations Manager – Systems Engineering, MS LABS
Accountable for working with our practice areas, business partners, and IT teams to ensure that solutions are planned, designed, delivered, and operated in support of our customer’s goals and objectives
Responsible for motivating the staff to meet contractual agreements/deliverables including the policies and procedures set forth by both VMC and the client.
Manages the day to day functions and operation of multiple delivery teams for customer.
Drives the overall management and compliance of business within the boundaries of VMC’s operational direction.
Responsible and accountable for leading, directing, motivating, mentoring and facilitating the performance of staff and the results of their direct overall performance.
Responsible to track workload, schedules and general management duties
Build and lead a growing team of highly technical engineers
Mentor internal staff and act as a role-model for all development partner engineers by emphasizing project goals and maintaining core focus
Provide project management & architectural leadership & long term planning for data center support.
Manager of VMC teams providing performance feedback and guidance on daily operations, and ensuring proper coverage of the sites and areas
Implement best practices & submit recommendations for process improvements
Create metrics, reports and maintain SharePoint sites as needed
Create bid packages (RFPs, SOWs, Quotes, Contracts) for services needed and provide summary data for client review and action
Create a positive, forward-focused work-environment that identifies and prioritizes issues requiring solutions
Establish and maintain regular written and in-person communications with the organizations executives, department heads, and end users regarding pertinent projects and systems.
Accountable for server, storage, network, telecom, and security needs that are architected for optimized scalability, security, performance and 24x7x365 up-time availability
Accurately monitor and forecast demand for storage, computing and network capacity, as well as proactively procure hardware and management tools before capacity limits are reached
Plan, design and manage the deployment of highly available IT infrastructure, computing and communication resources, and associated support services, including networks, servers' storage, telecommunication, security, and systems applications
Interface and work directly with sales engineering and marketing operations to provide expertise to customers and partners
Coordinate between development teams to facilitate the sharing of information, assets, services or ideas that may be helpful to another team
Develop long and mid-range plans to improve and standardize design engineering processes and procedures and communications with customers and the Company in order to ensure the continuing ability of the Company to develop and produce high quality products at competitive costs to meet customer requirements
Plan and control engineering team budgets, ensuring the efficient allocation of available financial resources
Develop business case justifications and cost/benefit analyses for IT spending and initiatives
Industry Consultant, INO LTD. Newcastle, WA, Columbia, SC 09/11 to 10/14
Everett, WA
FiberCloud Inc., Everett, WA 10/13 to 06/14
Director of Engineering
Responsible to track workload, schedules and general management duties
Build and lead a growing team of highly technical engineers
Mentor internal staff and act as a role-model for all development partner engineers by emphasizing project goals and maintaining core focus
Create a positive, forward-focused work-environment that identifies and prioritizes issues requiring solutions
Establish and maintain regular written and in-person communications with the organizations executives, department heads, and end users regarding pertinent projects and systems.
Accountable for server, storage, network, telecom, and security needs that are architected for optimized scalability, security, performance and 24x7x365 up-time availability
Accurately monitor and forecast demand for storage, computing and network capacity, as well as proactively procure hardware and management tools before capacity limits are reached
Plan, design and manage the deployment of highly available IT infrastructure, computing and communication resources, and associated support services, including networks, servers' storage, telecommunication, security, and systems applications
Interface and work directly with sales engineering and marketing operations to provide expertise to customers and partners
Coordinate between development teams to facilitate the sharing of information, assets, services or ideas that may be helpful to another team
Develop long and mid-range plans to improve and standardize design engineering processes and procedures and communications with customers and the Company in order to ensure the continuing ability of the Company to develop and produce high quality products at competitive costs to meet customer requirements
Plan and control engineering team budgets, ensuring the efficient allocation of available financial resources
Develop business case justifications and cost/benefit analyses for IT spending and initiatives
Labinal Inc., Everett, WA 04/12 to 07/12
IT Manager
Responsible to track workload, schedules and general management duties
Responsible for creating requirements documents for service, support, RFI’s, RFP’s, RFE’s, RFQ’s.
Responsible for Project Management
Responsible for hardware procurement and requirements projections.
Responsible for Engineering contract negotiations with all vendors.
Designed, implemented Primary/Secondary/Tertiary personnel support model
Designed, implemented Inventory Tracking, Configuration Management, “just-in-time” model
Create and review documentation and procurement for hardware, software, services, support.
REMEDY Ticketing for support, configuration management and implementation.
Coordination of multiple departments’ implementations, vendors and service completion.
Engineering Applications implementation and support
Network production support and maintenance (including ISP interaction/support).
Innovyx, Inc., Seattle, WA 04/10 to 09/11
Director of Technology
Exercise staff oversight to ensure new operations plans, policies, procedures, and transition/migration plans are consistent with the overall company goals and objectives.
Work with senior management to assess and respond to company IT needs.
Responsible for email marketing Project Management
Responsible to track workload, schedules and general management duties
Responsible for creating requirements documents for service, support, RFI’s, RFP’s, RFE’s, RFQ’s.
Responsible for Project Management
Responsible for hardware procurement and requirements projections.
Responsible for Engineering contract negotiations with all vendors.
Designed, implemented Primary/Secondary/Tertiary personnel support model
Designed, implemented Inventory Tracking, Configuration Management, “just-in-time” model
Create and review documentation and procurement for hardware, software, services, support.
Ticketing for support, configuration management and implementation.
Coordination of multiple departments’ implementations, vendors and service completion.
Engineering Applications implementation and support
Industry Consultant, INO LTD. Newcastle, WA, Columbia, SC 02/09 to 03/10
Systems Engineering Manager, Senior Data Center Operations Manager
Responsible to track workload, schedules and general management duties
Responsible for creating requirements documents for service, support, RFI’s, RFP’s, RFE’s, RFQ’s.
Responsible for Project Management
Responsible for hardware procurement and requirements projections.
Responsible for Engineering contract negotiations with all vendors.
Designed, implemented Primary/Secondary/Tertiary personnel support model
Designed, implemented Inventory Tracking, Configuration Management, “just-in-time” model
Create and review documentation and procurement for hardware, software, services, support.
REMEDY Ticketing for support, configuration management and implementation.
Coordination of multiple departments’ implementations, vendors and service completion.
Engineering Applications implementation and support
Network production support and maintenance (including ISP interaction/support).
Speakeasy, Seattle, WA 05/07 to 02/09
Manager of Systems Engineering
– reporting to the VP of Engineering and Networking
Responsible to track workload, schedules and general management duties
Responsible for creating requirements documents for service, support, RFI’s, RFP’s, RFE’s, RFQ’s.
Responsible for managing 16 Sr. Systems Engineers
Responsible for managing Speakeasy’s Systems Architect personnel, position.
Responsible for hardware procurement and requirements projections.
Responsible for Engineering contract negotiations with all vendors.
Designed, implemented Primary/Secondary/Tertiary personnel support model
Designed, implemented Inventory Tracking, Configuration Management, “just-in-time” model
Create and review documentation and procurement for hardware, software, services, support.
UNIX / LINUX / WINDOWS Data Interchange design, implementation, support – SunOs / Solaris, LINUX, HP-UX, AIX, WINDOWS 98, 2000 and XP.
REMEDY Ticketing for support, configuration management and implementation.
Coordination of multiple departments’ implementations, vendors and applicable Data Center Outages for service completion.
User (UNIX/Windows) account setup, support, maintenance and training.
DNS, NIS, DHCP, NFS daily production support/maintenance.
Engineering Applications implementation and support
Network production support and maintenance (including ISP interaction/support).
Architect, Engineer career enhancement, training.
BOEING, Seattle, WA 07/06 to 05/07
Configuration Release Manager (CRM) – CONSULTANT, INO LTD.
Systems Management Operations Center (SMOC)
SSG – International and Northwest Regional Ops
Responsible to track workload, schedules and general management duties
Responsible for creating requirements documents for service, support, and RFQ’s.
Create and review documentation and procurement for hardware, software, services, support.
UNIX / LINUX / WINDOWS Data Interchange design, implementation, support – SunOs / Solaris, LINUX, HP-UX, AIX, WINDOWS 98, 2000 and XP.
REMEDY Ticketing for support, configuration management and implementation.
Coordination of multiple departments’ implementations, vendors and applicable Data Center Outages for service completion.
User (UNIX/Windows) account setup, support, maintenance and training.
DNS, NIS, DHCP, NFS daily production support/maintenance.
Engineering Applications implementation and support
Network production support and maintenance (including ISP interaction/support).
Engineer (user account) training.
Labinal Inc., Everett, WA 02/05 to 6/06
IT Manager
Leading a staff, responsible to track workload, schedules and general management duties
Manage IT departments during the combination of two offices into one building/business unit in Everett and a new office/IT department created in Wichita, KS. Also responsible for several others’ co-location nationally and internationally.
Focal point between US and non-US management teams (Parent Company HQ in Blagnac, France).
Responsible for creating requirements documents for service, support, and RFQ’s.
Create and review documentation and procurement for hardware, software, services, support and staffing.
UNIX / LINUX / WINDOWS Data Interchange design, implementation, support – SunOs / Solaris, LINUX, HP-UX, AIX, WINDOWS 98, 2000 and XP.
Design and maintenance of firewall protected, proxy served environment utilizing tandem Nokia Firewall appliances providing daily secure data transfer in support of eight (8) Oracle instances.
DRP design, test, verification and validation of all critical systems; backup(redundant LTO2), recovery (REO2) and off-site storage (Iron Mountain).
User (UNIX) account setup, support, maintenance and training.
3270 Emulation package setup and support.
DNS, NIS, DHCP, NFS daily production support/maintenance.
Engineering Applications implementation and support (CATIA, CADDS, etc.)
Network production support and maintenance (including ISP interaction/support).
Engineer (user account) training.
Configuration of hubs, switches, bridges, routers and their protocols.
Concur Technologies Inc., Redmond, WA 02/01 to 01/05
Senior UNIX Manager / LINUX Systems Analyst / Administrator/ ASP Operations
UNIX / LINUX Data Interchange design, implementation, support – SunOs, LINUX, HP-UX
Design and maintenance of firewall protected, proxy served environment serving 1000+ daily secure Customer accounts and transactions
Designed and automated Customers’ processing (via PERL) resulting in modular, scalable infrastructure.
DRP design, test, verification and validation of all critical systems
Daily stream-lining and automation of job assignments for increased efficiency, availability and reduction of overhead.
Created Visio and MS Word diagrams of network processes and procedures for secure data transfer, processing and relationships for banks, credit cards, transfer agents and processors.
Zero downtime past 30 months; new Customer implementation overhead reduced 70%.
Application Service Provider (ASP) Credit Card Manager/ Administrator - ASP Operations
Initiate Bank, Credit Card, Processor and Transfer Agent relationships
Design and implementation of Concur Credit Card Integration (CC Integration) process that engages required agent – implementation and setup man-hour requirement reduced 80%
Provide end-to-end processing, tracking, testing and implementation. Increased Concur suite
deliverables 150% while reducing overhead, automating and eliminating single points of failure.
WhatUwant 08/00 to 02/01 Senior Staff UNIX/LINUX Systems
LINUX, Solaris and SunOs infrastructure design, implementation and support.
Provided 7x24x365 environment for product development and deployment.
Zero downtime; modular, scalable; trained subordinate staff in support and methodology.
Getty Images, Seattle, WA 08/99 to 8/00
Senior Staff / UNIX/ LINUX Systems Administration
Solaris, SunOs, HP-UX and LINUX infrastructure design, implementation and support and administration.
Multiple Companies’ acquired assets seamlessly accessed within the designed infrastructure.
Responsible for support and maintenance of load-balancing high-speed SAN. This includes a 3-tier access to storage devices of multiple terabytes of data with direct-disk access, optical access and mass-storage tape access.
Created Visio and MS Word diagrams of network processes and procedures for terabytes of data access in Oracle, SQL Server and Informix Databases.
Seamless integration of multiple acquired Companies’ assets (hardware, applications, and product lines) and processes.
Industry Consultant, INO LTD. Newcastle, WA – West Linn, OR 10/96 to 8/99
Senior Staff UNIX/ LINUX Systems Analysis/Administration
SunOs, Solaris, IRIX, HP-UX, LINUX, DYNIX
Infrastructure design; DRP validation/testing; process automation, verification and validation
Design, implement and automate multiple UNIX infrastructure requirements.
Design & specification of network architecture for LAN, MAN & WAN
Network protocols: TCP/IP, Token Ring, FDDI, ATM, etc.
Work with physical media & encoding schemes.
Set protocol standards and techniques for new development environment.
Configuration of hubs, switches, bridges, routers and their protocols.
Created Visio and MS Word diagrams of network processes and procedures for of data access in Oracle, SQL Server and Informix Databases.
Trained and educated management of networks.
Created systems that are cost effective, efficient and easily expanded.
Tested complex communications software design for dependencies/product interoperability.
BOEING CS, Seattle, WA 05/84 to 10/96
Lead UNIX / LINUX Network/Systems Analyst
SunOs, Solaris, IRIX, HP-UX, LINUX, DYNIX
Infrastructure design; DRP validation/testing; process automation, verification and validation
Design, implement and automate multiple UNIX infrastructure requirements.
Design & specification of network architecture for LAN, MAN & WAN
Network protocols: TCP/IP, Token Ring, FDDI, ATM, etc.
Work with physical media & encoding schemes.
Set protocol standards and techniques for new development environment.
Used Visio and MS Word to diagram network processes and design.
Configuration of hubs, switches, bridges, routers and their protocols.
Trained and educated management of networks.
Created systems that are cost effective, efficient and easily expanded.
Tested complex communications software design for dependencies/product interoperability.
Education and Training
University of Kansas Architectural Engineering
Kansas State University Civil Engineering
University of Arkansas Architectural Engineering
University of Houston Computer Science
Vendor Certifications:
HP-UX Advanced Network & System Administration
IBM AIX Advanced Network & System Administration
SunOS, Solaris Advanced Network & System Administration
UNIX, LINUX & Windows:
Complex Problem Management and resolution.
Configure workstations and servers for production implementation.
Installation of operating systems and network communication software for LAN environments.
REMEDY ticketing for support, configuration management and implementation.
PeopleSoft CRM Vantive eBusiness application suite ticketing support, configuration management and implementation.
TEACHING
Internet access and use.
Training Supervisor: develop training, instruct and evaluate instructors.
Instructor: create presentations on technical projects to senior management.
Develop, schedule and provide “just in time training”.
References
References provided upon request
Contact this candidate