Machine Operator Technical Support

Resume

of

Richard A. Smith

***** *. ** **** *******, Tx. 79343

Telephone:

cell 801-***-****

**/**** ** */****: BBC logistics/Tag trans Bella Villa trucking

Willowbrook, Burr ridge Ill.

Operated International 10 speed running flatbed loads

of all types across northeast and midwest.

logged 65000 miles plus.

10/2014 to12/2014: Petersburg coop gin, Petersburg Tx.

Operated 13 speed volvo seed truck and 10 speed peterbuilt

flatbed hauling cotton bales...seasonal position.

3/2014 to 9/2014 : Central refridgerated svcs West Valley, Utah. Subsidiary of Swift Transportation.

Trained for class A CDL. On board 5 1/2 weeks with mentor

covering 220 drive hours and over 10,000 miles.

Went solo driver on 4/19/14...logged over 50,000 miles in 5

months. 100% on time delivery.

Trained on 9 speed Volvo, 13 speed Peterbuilt...solo driving

with 2015 Freightliner automatic 13 speed.

4/2013 to present : AT&T Lubbock TX supporting customer care for mobile phones of all kinds mostly iphones

3/2012 to 2/2013 : Suddenlink, Lubbock, Tx ph#806-***-****

TSR I video/hsi/voip telephone svcs

Duties: Provide tech support on all svcs to inbound clients covering a wide variety of s/w and hardware pcs and peripherals and networking, modems routers hd tvs wifi and so forth

8/2008 to 2/2012 : Convergys, Lubbock, Tx. ph# 806-***-****

T/L:, Comcast Video/HSI/CDV

Duties: Provide Customer and CSR Support for Comcast

Cable customers, to include Escalations, Tech. support,

Billing questions and scheduling Svc tickets for installation

or repair.

6/2008 to 9/2008: KGB, Lubbock, Tx ph#806-***-****

Mgr: Lakenya Smoots

Duties: Enhanced Directory Assistance Operator

Provide Directory Assistance for clients accross the

nation, utilizing proprietary s/w to look up and

present ph#'s and addresses.

1/2008 to 6/2008: Lowes Grocery Store, Lorenzo, Tx. 79343 ph# 806-***-****

Mgr: Albert Moreno

Duties: Cashier and Stocker, working part time.

1/2008 to 6/2008: Lorenzo Textile Mill, Lorenzo, Tx. 79343 ph#806-***-****

Supervisor: Israel Landin

Duties: Machine Operator. Operated 3 fiber machines which

took 5 strands of cotton or polyester and compacted

them to one strand in order to be made into yarn

string. Also shrinkwrapped pallets and stored them

using a forklift.

9/2007 to 12/2007: Allsups Convenience Store, Lorenzo, Tx. ph# 806-***-****

Mgr: Ernesto Robles

Duties: Cashier/Clerk. Operating register & stocking

products.

5/2007 to 8/2007: First Source Advantage, Sparks, Nv. ph#775-***-****

Mgr: Corey Dillon

Duties: Technical Support Rep. Provide Tech .Support for

Merchant Bank customers on check scanners and

related software. Both inbound and outbound calls.

6/2005 to 5/2007: Amazon.com, Fernley, Nv. 89408 ph#775-***-****

Mgr: Randy Hoover

Duties: Product Picker, picking customer orders and routing

them to packing/shipping dept. via conveyor belt.

3/2005 to 6/2005: Integrity Staffing, Fernley, Nv. 89408 ph#775-***-****

Mgr: onsite Mgr at Amazon.com changed frequently

Duties: Temp to Hire Picker for Amazon.com

6/2004 to 2/2005: Westaff Inc., Carson City, Nv. ph#775-***-****

Mgr: Jan Hewitt

Duties: Worked as Temp. variously as Test Driver and

Magazine Distr. Center picker, packer, and shipper.

5/2001 to 6/2004: Self Employed provided home health for my Mother and

managed a rental house for income.

6/1999 to 5/2001: Banctec Inc. Dallas, Tx. ph# 972-***-****

Mgr: Tony Pena

Duties: Provided Tech. Support for various PCs and s/w and

h/w setups for Apollo customers at travel agencies,

and Technicians in the field. Assisted in training field

Techs in h/w and s/w setups for clients and provide

2nd level Tech support.

11/1998 to 2/1999: Warrentech Inc. Bedford, Tx. 76040 ph#817-***-****

Mgr: David Trevino

Duties: TSR for warranty customers at inbound callcenter

on various PCs and peripherals with related S/W.

Trained TSR's on troubleshooting HP Deskjet

printers to save unnecessary trouble calls /

warranty tickets.

12/1997 to 11/1998: Stream International, Dallas, Tx.

Duties: Provide Technical Support to HP Deskjet printer

customers to include the entire Deskjet Product Line

9/1993 to 6/1996: Ranger American of Texas, Dallas, Tx.

Mgr: Beth Reid

Duties: LAN System Administrator, Schedule Coordinator,

and Alarm System Installer .

Utilizing Mas s/w to cover all office LAN systems, also

train and oversee day to day usage and production of

office personnel on said system, do daily backup of

Server and info. transmission to Home office.

Education

Univ. North Tx. Denton, Tx. 6 credit hrs

Career Development Institute ( formerly Control Data Inst.)

PC Service and Installation Tech. 955 credit hrs

Lanop Corp. Novell Admin. certification course...22 cr hrs

Military Service

U.S. Army Reserves Military Police 1985-1993 with active

duty in Operation Desert Shield/Storm from 9/90 to 6/91

Contact this candidate