Field Service Technician

Leticia Perez

** ******* ******

Vallejo, CA ****0

Mobile: 510-***-****

E-mail: *******@*******.***

Summary

A detail-oriented, driven, customer-friendly technician who is highly adaptable and good at multi-tasking interested in working a technical assembly or field position.

Education/Certifications

ITT Technical Institute, Rancho Cordova, CA (A.S. in E.E.T.)

RTTC, Oakland, CA (Environmental Engineering Technician Program)

Qualifications

Excellent troubleshooting skills with 15 years experience using schematics/diagrams

Familiar with AC/DC, PS, hand tools, wiring harnesses, soldering and multi-meters

POS, hardware and firmware installation, troubleshoot Windows systems and networks

Proven ability to work in a team environment to complete tasks

Previous experience working long periods of time with little or no supervision

Experience with ISO procedures/specifications, ECO’s, BOM’s and safety protocols

Able to inventory, kit, lift to 75lbs. and identify non-conforming materials

Provide excellent customer service and resolution for customers and clients.

Professional Experience

NCR, Oakland, CA

07/14 to 05/15

Customer Engineer II – Field Technician

Run preventative maintenance and break-fix service calls per SLA contracts

Troubleshoot POS, network, electrical, mechanical including belts and timing.

Manage call routes, assets and inventory on a daily basis

Rubi an Outerwall Company, Bellevue, WA

08/13 to 1/14

Field Service Technician

Maintain and manage route of 15-30 kiosks, stock equipment and inventory

Increased kiosk sales by 300% by improving uptime and customer relations

Break-fix and troubleshoot electrical, plumbing, pc systems and wireless communication

Record service call information, report to management, resolve customer complaints

Diligent Delivery Systems, Union City, CA

01/10 to 10/12

Relief Delivery Driver

Paperwork necessary for returns, deliveries and transfers; GPS and light vehicle operation

ETM Electromatic Inc., Newark, CA

01/11 to 11/11

Electro-Mechanical Assembler

Use of technical diagrams to build RF amplifiers and high power sub-systems

Maintained daily records of 100 reworked units per month including taking visual documentation

Worked alongside Engineering and other departments to ensure deadlines were met

Daily use of hand tools, soldering iron, technical diagrams, Agile and MS office

Tested and documented product results in environmental and climatic conditions

Pelagic Pressure Systems, San Leandro, CA

08/07 to 02/09

Qualification Engineering Associate

Increased efficiency by 15% by developing/editing ISO procedures and specs using MS Office

Kept accident/injury rates at 0 by maintaining accurate data of tests and qualifying releases

Performed tests of Digital Dive gauges by setup of test tanks with environmental conditions

Worked in conjunction with Engineering (hardware and software)

Provided Customer Service resolution of RMA products

Nielsen Media Research, Benicia, CA

06/01 to 06/07

Field Representative/Technician

Maintained above average area performance by utilizing daily reports to schedule calls

Recovered over $15K of capital equipment by isolating data entry errors

Managed an additional 3-4 technicians during installation of new equipment

Ran Coax, CAT-5 and Telco under house and through attic spaces

Kept an ongoing communication between office staff, supervisors and participants

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