Technical Writer, Content Writer, Communication Specialist

TECHNICAL WRITER

Technical Writer with * years of experience in Supply Chain Management, Automation and Control Systems

Experience in structured and topic-based authoring (DITA)

Proficient in multiple authoring tools such as Madcap Flare, Adobe Captivate, Adobe Robohelp, Astoria CMS

Good understanding of Software Development Life Cycle and Document Development Life Cycle

Experience in preparing internal communication mailers, memorandums and brochures

Strong attention to detail with ability to manage priorities, workflows and multiple projects simultaneously

Good knowledge of Six Sigma, 5S, Waste Management, Kaizen, Built-in-Quality, Quality Management concepts

Published several articles on knowledge sharing websites (http://devii.knoji.com/)

Trained in software testing, manual and automation tools

Proactive, self-starter requiring minimal or no supervision

PROFESSIONAL EXPERIENCE

Technical Writer, Honeywell Technology Solution Labs

2014

Projects

Enhanced TPS Nodes, Safety Manager

Key Responsibilities

Prepared user documentation such as online help, installation and upgrade instructions, release notes, user guides, context sensitive help, etc. based on functional requirements and interactions with subject matter experts

Collaborated extensively with Subject Matter Experts and reviewers for inputs and review comments

Assisted in development of documentation project plans and timelines

Designed and implemented documentation standards, official templates, document layouts for the team

Worked on an iterative or agile software development process

Accomplishments

Earned "Rookie of the Quarter" award in the 1st month of joining the organization

Reduced errors and created standardized documentation by employing mistake proofing techniques in MS Word

Automated regular team activities such as template addition, template migration, etc

Demonstrated strong attention to detail and managed priorities, workflows and multiple projects simultaneously

Technical Writer, Manhattan Associates, Inc.

2011 - 2014

Projects

Warehouse Management System(AS400), Manhattan Integration Framework, Manhattan Security Framework

Key Responsibilities

Prepared user documentation such as online help, installation and upgrade instructions, release notes, user guides, context sensitive help, etc. based on functional requirements and interactions with subject matter experts

Assisted in development of documentation project plans and timelines

Designed and implemented documentation standards, official templates, document layouts for the team

Accomplishments

Developed a macro-enabled Documentation Activities Toolkit; this helped in automating almost all the manual and repetitive processes performed by the team, thus reducing project cost and duration

Developed a macro-enabled Documentation Dashboard; this helped the management in maintaining an inventory of all the documentation deliverables owned by the team

Volunteered for several pilot projects to identify the strengths and weaknesses of alternative solutions thus helping the management in deciding on new software and processes

Technical Writer, Microsoft Corporation

2011

Projects

MS Word, MS Excel, MS PowerPoint, MS Azure

Key Responsibilities

Edited and published instructor-led training course-ware for internal audiences

Designed and published online trainings for internal audiences

Edited and published video and audio tutorials

Designed and implemented documentation standards, official templates, document layouts for the team

Accomplishments

Worked in a newly created team and assisted in developing team procedures, templates, etc

Created time trackers, dashboards, reports etc to assist management in tracking efficiency, cost, expenses, etc

Trained and mentored peers and juniors on documentation standards

IT Support Specialist, IBM Private Limited

2009 - 2010

Projects

Kaiser, Sun Life Financial

Key Responsibilities

Remotely monitored critical servers, and provided first level support

Escalated client impacting events through the Incident/Problem Management system

Designed and maintained internal process documents, templates, etc

Reviewed existing documentation and ensured 100% accuracy

Accomplishments

Ensured timely completion of scheduled activities (daily, weekly and monthly) without fail

Created reports and dashboards to assist management in tracking efficiency, cost, expenses, etc

Trained and mentored peers and juniors on documentation standards

EDUCATION AND TECHNICAL PROFICIENCIES

Academic Qualification

Bachelor of Science, 2007, 7.6 CGPA

Professional Certifications

Certification in Advanced Technical Editing, The Writers Block, 2012

Fundamentals Certification Program in Technical Writing, The Writers Block, 2010

Business English Course, Global English Corporation, 2010

Certification in Software Testing - Automation Project, Cegon Soft, 2008

Certification in Software Testing - Manual & Automation tools, Infitech Global, 2007

Technical Skills

Authoring Tools: MS Office, Madcap Flare, Madcap Mimic, Adobe Framemaker, Adobe Captivate, Adobe Acrobat, Adobe Robohelp, Techsmith SnagIt, Techsmith Camtasia, Astoria CMS, ArborText, FastStone Capture

Content Management: MS SharePoint, IBM Rational ClearCase, GIT

Defect Tracking: IBM Rational ClearQuest, Siebel CRM, JIRA

Languages: HTML, MS Visual Basic

Domain Knowledge: Supply Chain Management, Automation and Control Systems

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