Customer Service Representative

Angela Contreras

**** *’Bannon, Dallas, TX, *****

*********.********@*******.*** Cell:469-***-****

Objective I am seeking a company where I can use my talents and skills to grow and expand the company while establishing an enjoyable career for myself.

Skills • Excellent Organizational Skills

• Strong Customer Relations Skills

• Computer Proficiency

• Data Entry

• Customer service

• Word Processing

• Typing 40 WPM

• 10-Key by touch

Experience

Customer Service Representative

State Farm

In this fast paced customer service driven call center for State Farm, I assisted insurance agents with online applications by linking in with their computer and guiding them through the system while being informative and friendly. Entered transactions such as redemptions and Contributions on customers’ retirement or savings accounts by agents’ request.

Key Holder

Tiger Mart

Performed store opening duties, including counting cash drawers and checking all equipment to ensure proper function. Successfully interacted with customers and retail buyers to expedite orders. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Guaranteed positive customer experiences and resolved all customer complaints.

Accomplishments:

Earned management trust by serving as key holder, responsibly opening and closing store.

Receptionist

Concord Express

Handled all word processing and typing. Entered data for reports, production items, shipping, and inventory. Answered the telephone and represented the company in a professional and business like manner. Collected customer feedback, and made process changes to exceed customer satisfaction goals.

October/2014-

June/29/2015

Jan/2013-

Sep./2014

Part Time

March/2012-

June/2014 Part

Time

1Education Pursing a degree in Criminal Law Present Mountain View Community College, Dallas, Texas

Diploma

I. Jean Cooper High School, Dallas, Texas

August 2012

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