Naomia Medlock
Dallas, TX 75224
Home 214-***-****
Email: acrbxd@r.postjobfree.com
SUMMARY
Dedicated, detail-oriented loan professional with experience in auto finance, customer service, insurance, and bank operations. Proven ability to solve problems and reduce company risk by maintaining strong compliance. Strengths include ability to work independently and as part of a team to meet company goals.
PERSONAL EXPERIENCE
WELLS FARGO - Dallas, TX 2010-Now
Operations Clerk I & II
Functions include verifying customer deposits using a 2-pocket Jetscan.
Verifying large customer deposits on a MPS Jetscan.
Balance money before each sell, which can be up to 2 million dollars.
Meeting several deadlines throughout each day.
Handle customer deposit discrepancies appropriately within company guidelines.
Processed at least 3 million dollars worth of customer deposits each day.
WELLS FARGO -Dallas, TX 2000- 2009
Loan Specialist III 2006-2009
Performed a variety of loan documentation duties. Major responsibilities included processing, closing, and compliance for loan products, analyzing applicant property and property documentation, and ordering all required verifications, documentation, and subsequent follow-ups.
Reduced company risk by identifying fraudulent documents in loan packages.
Provided excellent customer service to our dealers, area sales managers, and customers.
Loan Specialist II 2005-2006
Worked alongside loan specialist 3 to achieve customer satisfaction by researching and verifying customer information to process auto loans.
Sorted incoming loan packages and processed customer information into the computer system.
Operations Processor II 2000-2005
Performed a variety of operational tasks which included receiving and reviewing incoming checks and contacting appropriate resources as needed.
Resolved various customer issues by preparing, editing, and correcting specialized documents.
Received Service Excellence Award in 2001.
ALLIED MARKETING GROUP, INC
NSF Clerk
Reviewed and prepared non- sufficient funds reports.
Adjusted non-sufficient funds fees on customer accounts.
US COURIER, INC.
Order Clerk 1997-1998
Processed orders for courier services into the computer.
Organized order receipts.
Resolved issues between customer and couriers.
MEGA LIFE AND HEALTH INSURANCE COMPANY 1996-1997
Processed and issued insurance policies.
Distributed incoming mail.
Contacted potential policyholders for underwriting purposes.
EDUCATION
SKYLINE HIGH SCHOOL Diploma
CEDAR VALLEY COLLEGE Jan 1997- April 1997