Resume

Sign in

Customer Service Loan Specialist

Location:
Saint Cloud, Florida, United States
Posted:
August 20, 2015

Contact this candidate

Resume:

Naomia Medlock

**** *. ***** **.#***

Dallas, TX 75224

Home 214-***-****

Email: acrbxd@r.postjobfree.com

SUMMARY

Dedicated, detail-oriented loan professional with experience in auto finance, customer service, insurance, and bank operations. Proven ability to solve problems and reduce company risk by maintaining strong compliance. Strengths include ability to work independently and as part of a team to meet company goals.

PERSONAL EXPERIENCE

WELLS FARGO - Dallas, TX 2010-Now

Operations Clerk I & II

Functions include verifying customer deposits using a 2-pocket Jetscan.

Verifying large customer deposits on a MPS Jetscan.

Balance money before each sell, which can be up to 2 million dollars.

Meeting several deadlines throughout each day.

Handle customer deposit discrepancies appropriately within company guidelines.

Processed at least 3 million dollars worth of customer deposits each day.

WELLS FARGO -Dallas, TX 2000- 2009

Loan Specialist III 2006-2009

Performed a variety of loan documentation duties. Major responsibilities included processing, closing, and compliance for loan products, analyzing applicant property and property documentation, and ordering all required verifications, documentation, and subsequent follow-ups.

Reduced company risk by identifying fraudulent documents in loan packages.

Provided excellent customer service to our dealers, area sales managers, and customers.

Loan Specialist II 2005-2006

Worked alongside loan specialist 3 to achieve customer satisfaction by researching and verifying customer information to process auto loans.

Sorted incoming loan packages and processed customer information into the computer system.

Operations Processor II 2000-2005

Performed a variety of operational tasks which included receiving and reviewing incoming checks and contacting appropriate resources as needed.

Resolved various customer issues by preparing, editing, and correcting specialized documents.

Received Service Excellence Award in 2001.

ALLIED MARKETING GROUP, INC

NSF Clerk

Reviewed and prepared non- sufficient funds reports.

Adjusted non-sufficient funds fees on customer accounts.

US COURIER, INC.

Order Clerk 1997-1998

Processed orders for courier services into the computer.

Organized order receipts.

Resolved issues between customer and couriers.

MEGA LIFE AND HEALTH INSURANCE COMPANY 1996-1997

Processed and issued insurance policies.

Distributed incoming mail.

Contacted potential policyholders for underwriting purposes.

EDUCATION

SKYLINE HIGH SCHOOL Diploma

CEDAR VALLEY COLLEGE Jan 1997- April 1997



Contact this candidate